RAAP provides vital work in the Pilbara

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The Equal Opportunity Commission again joined other complaints agencies to take complaints from and provide information to communities in Karratha, Roebourne, Port Hedland and South Hedland from 15 to 19 May this year.
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Stephen Goodall speaking with community members in South Hedland

The Commission with the WA Ombudsman, Health and Disability Services Complaints Office, Aboriginal Legal Services and the Office of the Information Commissioner held complaints clinics in community venues so the public could voice their concerns with the various agencies again in a one-stop-shop.

Senior Aboriginal Education and Conciliation Officer Stephen Goodall said with such a big state people in rural and remote WA often felt isolated from State Government agencies based in Perth. 

"We always get such good feedback about the RAAP (Regional, Awareness and Accessibility Program) from the various communities we visit."

"Often for people living in rural and remote areas it is more important to sit down with a person face to face, especially if they are talking about sensitive issues that impact their lives and their communities," he said.

Stephen said without a constant presence in a town the only way to understand community issues is to make these regular visits.

"The RAAP trips are vital if State Government complaint agencies want to provide proper services to the regions," he said