If you have tried to have your complaint looked at informally and you don’t feel like you have been heard or the problem fixed, or you just want to have your complaint responded to in a formal way, you can let us know.
The team at the Complaints Management Unit will listen to you to make sure we understand your complaint and to let you know your rights and what to expect. The Complaints Management Unit will send your complaint to the District Director to start sorting out the problem.
