Specialist Homelessness Services Standards

The Standards aim to promote good practice and service provision for people who are homeless or at risk of homelessness. They describe what needs to be done to ensure the best outcomes for clients.

There are 14 Specialist Homelessness Services Standards and these are organised under five categories: direct service provision, client’s rights and participation, integrated service system, service management and health and physical safety. Each SHS Standard appears in one category only although some standards may be relevant to more than one area.

Each Standard has a primary objective, accompanied by explanatory practices that underpin what an agency should be undertaking to meet the Standard or demonstrate as evidence of compliance to the standards.


Page reviewed 23 November 2021