Disaster and emergency support services

Under the Western Australian emergency management arrangements, the Department of Communities is responsible for coordinating the provision of welfare support services to people affected by an emergency or disaster.

Evacuees from Cyclone Seroja

WA’s Cyclone Seroja hit Kalbarri on 11 April before heading south east towards Geraldton. Tens of thousands of residents have damaged and destroyed homes.

The Department of Communities is currently providing welfare support to community residents across the Mid-West/Gascoyne region that have been impacted by Cyclone Seroja.

Recovery centres and support

Department of Communities has opened Recovery Centres at:

  • Kalbarri Recovery Centre at Kalbarri Golf Club, Haselby Street, Kalbarri (9.30am to 4pm).
  • Northampton Recovery Centre RSL, corner of Essex Street and NW Coastal Highway, Northampton (9.30am to 4pm).
  • Morawa Recovery Centre, Morawa Community Resource Centre, 46 Winfield Street, Morawa (9.30am to 4pm).

Anyone requiring immediate assistance is requested to contact the Disaster Response Hotline on 1800 032 965.

The following agencies are also offering financial assistance to people who have been impacted by Cyclone Seroja:

We will, in partnership with Red Cross be undertaking outreach from these centres over the coming weeks to surrounding areas.

Welfare support officers are available to speak with community members who have been affected by the Cyclone and can assist with linking people with:

  • emergency accommodation
  • emergency catering
  • emergency clothing and personal requisites
  • personal support services
  • registration and reunification
  • financial assistance.

Australian Red Cross have established online registrations and repatriation for evacuees.

Read the latest media release: Disbursements to begin for people with homes destroyed by Tropical Cyclone Seroja 19 May.

For SES assistance call 132 500.

Visit the DFES EmergencyWA website for the latest information.

Disaster relief assistance

If you have been impacted by Cyclone Seroja, you may be eligible for disaster relief assistance.

The Australian Government Disaster Recovery Payment (AGDRP) provides one-off financial assistance to eligible Australians adversely affected by Cyclone Seroja.

The rate of AGDRP is $1000 per eligible adult and $400 per eligible child. Claims for this payment can be lodged with Services Australia for a period up to six months.

Visit the Disaster Assist website for more information.

Disaster Response Hotline

If you have been affected by Cyclone Seroja or the Perth bushfire, welfare support assistance may be available via the Department of Communities.

Please contact the Disaster Response Hotline on 1800 032 965.

For life threatening emergencies please call 000.

The Department of Communities is committed to providing information as it becomes available. Follow us on Facebook for regular updates.

Bushfire recovery centre

A Perth Bushfire Recovery Centre is open and various agencies will be at that location to provide practical support and information.

  • Gidgegannup City Office, Unit 4, 2125 Toodyay Road, Gidgegannup 6083 (next to the Gidgegannup Bakery and Cafe)

All Perth evacuation centres have now closed.

If you need assistance due to the Perth bushfires, the Department of Emergency Services website or Department of Fire and Emergency Services WA Facebook page have up-to-date information.

For the latest emergency information please visit EmergencyWA.

If you are in lockdown or in any form of isolation or quarantine for COVID-19, you must do whatever you need to do to protect your life. Protecting yourself and your family from the immediate danger of the bushfire is first and foremost.

Volunteering and donations

If you would like to volunteer or offer support or assistance, you can contribute to the Lord Mayor’s Distress Relief Fund, or contact your local charity for advice on how you can help.

Welfare assistance

Financial assistance may be made available to people who have been affected by an emergency or disaster.

Other practical assistance, emotional support, information, referral, advocacy, counselling and psychological services may also be available to support you.

Please visit the Bushfire recovery centre or contact the Disaster Response Hotline on 1800 032 965 to discuss what assistance is available to you.

Page reviewed 5 August 2021