Disaster and emergency support services

Under the Western Australian emergency management arrangements, the Department of Communities is responsible for coordinating the provision of welfare support services to people affected by an emergency or disaster.

To assist in coordinating the provision of welfare services, six functional areas have been identified. Depending on the event this support may include:

  • emergency accommodation
  • emergency food provision
  • emergency clothing and personal requisites
  • personal support services
  • registration and reunification
  • financial assistance.

For up to date information on active emergencies please visit Emergency WA.

If you are in lockdown or in any form of isolation or quarantine for COVID-19, you must do whatever you need to do to protect your life. Protecting yourself and your family from the immediate danger of an emergency or disaster is first and foremost.

Communities is committed to providing information as it becomes available. Follow us on Facebook for regular updates.

Support services

Welfare assistance

Assistance may be made available to people who have been affected by an emergency or disaster.

Other services may include emotional support, information, referral pathways, advocacy, counselling, and psychological services.

Please visit a local Recovery Centre or contact the Disaster Response Hotline on 1800 032 965 to discuss what assistance is available to you.

Disaster Response Hotline

If you have been affected by a large-scale emergency or disaster, welfare support assistance may be available via the Department of Communities.

Please contact the Disaster Response Hotline on 1800 032 965.

For life threatening emergencies please call 000.

Volunteering and donations

If you would like to volunteer or offer support or assistance, you can contribute to the Lord Mayor’s Distress Relief Fund, or contact your local charity for advice on how you can help.

Active recovery

WA’s recovery activities are underpinned by the National Principles for Disaster Recovery and are delivered across four environments: social, built, economic and natural.

For additional information please visit Emergency WA.

Communities is committed to providing information as it becomes available. Follow us on Facebook for regular updates.

Cyclone Seroja

Tropical Cyclone Seroja formed on the 3 April 2021 and made landfall near Kalbarri on the 11 April as a Category 3 system. The first time Western Australia has seen a weather event of this severity and impact this far south in almost 50 years.

Communities is providing community welfare and outreach support to residents across the Mid-West/Gascoyne region who have been impacted by Cyclone Seroja. The Program is jointly funded by the Commonwealth-State Disaster Recovery Funding Arrangements.

Recovery centres

Communities is co-located together with Department of Fire and Emergency Services and Australian Red Cross at the following Recovery centres:

  • Geraldton: 504 Geraldton – Mt Magnet Road, Moonyoonooka
  • Northampton: 202 Hampton Road, Northampton
  • Kalbarri: 59B Hackney Street, Kalbarri
  • Morawa: Corner Prater and Dreghorn Streets, Morawa (Tuesday to Thursday)
  • Mingenew: Community Resource Centre, 50 Midlands Road, Mingenew (Monday)

Anyone requiring immediate welfare assistance should contact the Disaster Response Hotline on 1800 032 965.

For SES assistance call 132 500.

For up to date information on active emergencies please visit Emergency WA.

Disaster relief assistance

If you have been impacted by Cyclone Seroja, you may be eligible for disaster relief assistance.

The Australian Government Disaster Recovery Payment (AGDRP) provides one-off financial assistance to eligible Australians adversely affected by Cyclone Seroja.

Visit the Disaster Assist website for more information.

Wooroloo bushfire

A Wooroloo Bushfire Recovery Centre is now open with various agencies at the following location to provide practical support and service information. This initiative is jointly funded by the Commonwealth-State Disaster Recovery Funding Arrangements.

  • Gidgegannup City Office: Unit 4/2125 Toodyay Road, Gidgegannup 6083 (next to the Gidgegannup Bakery and Cafe)

For SES assistance call 132 500.

For up to date information on active emergencies please visit Emergency WA.

Page reviewed 4 January 2022