Invoicing the Department of Planning, Lands and Heritage

All invoices to the Department or relevant entity must include the Australian Taxation Office minimum requirements. Suppliers and Traditional Owners and Custodians with a purchase order must also include the purchase order number.

Required invoice information: 

• Company or business ABN (if you have one)
• Purchase order number (if you have one)
• Invoice number
• Invoice date
• Invoice amount
• GST value
• Description of goods, services or assistance
• Department or relevant entity name  and ABN (refer to ’Our invoicing details’ above)
• Payment details (your business bank account details)

The Department may reject an invoice for reasons including:

• Incorrect ABN
• Invalid purchase order number
• Duplicate or no invoice number
• No invoice date or an invoice dated in the future
• Calculation errors in total value or GST value
• Naming an employee as the buyer, rather than the Department or Department entity.

Invoices can be submitted via email to payables@dplh.wa.gov.au. Please include your preferred contact details to assist with any follow up queries.

From 1 April 2026, suppliers and Traditional Owners and Custodians will be able to use the eInvoicing service to send invoices to the Department, which will improve the security of financial information. For further details, please refer to the 'Introduction of eInvoicing' section.

From 1 April 2026, the Department will enable eInvoicing, allowing suppliers and Traditional Owners and Custodians (creditors) to send invoices directly from their accounting systems to ours, where the accounting system offers this service. This streamlined process will be more secure and reduce the risk of fraud.

We are implementing eInvoicing in collaboration with the Office of Digital Government within the Department of Premier and Cabinet. The initiative is part of a broader effort to modernise financial processes across State Government agencies.

Our existing creditors will soon receive further details about using eInvoicing, the benefits for Western Australian businesses and guidance on how to participate. This will help you make informed decisions about using eInvoicing in your business.

Benefits of eInvoicing

• Improved security: eInvoicing is more secure than traditional email-based invoicing, reducing the risk of fraud, phishing and human error.
• Greater efficiency: Invoices are transmitted directly from the creditor's accounting software to the Department's system via a secure, shared network, reducing manual handling.
• Proven technology: eInvoicing has been successfully used in Europe since 2008 and has been available in Australia since 2019. Many mainstream accounting systems already support eInvoicing, and the Department is pleased to be participating.

To find out more about eInvoicing visit the WA Government eInvoicing webpage.

Western Australian government agencies are required to pay for goods, services or assistance within 20 calendar days (or 30 calendar days for invoices over $1 million) if all the following conditions are being met:

• A valid invoice being received (refer 'Requirements for invoices' above).
• The goods, services or assistance being delivered to the agreed quality and quantity.
• Any other agreed terms and conditions being met.
   

For payment and invoice enquiries or creditor verification:

Email: payables@dplh.wa.gov.au

Phone: (08) 6552 4888 

For eInvoicing enquiries:

Email: payables@dplh.wa.gov.au

Phone: (08) 6551 8002 – let them know you are calling about eInvoicing

For enquiries about Procurement or Contracts:

Email: procurement@dplh.wa.gov.au

Phone: (08) 6551 8002 – ask for Procurement