ServiceWA app: Technical support

ServiceWA app technical information and support.

The following information relates to the technical operating information about the ServiceWA app.

Technical user guide

You can download a copy of the app user guide here.

Installing the ServiceWA app

Download the ServiceWA app from the Google Play or Apple App Store.

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Device operating system

It is recommended that the ServiceWA app be installed on devices running the following operating systems:

  • Android version 10 or higher
  • iOS 14 or higher

Once you have ServiceWA installed and setup you can access your Express Plus Medicare app or myGov account and share your COVID-19 digital certificate.

Web browser (for sharing your COVID-19 digital certificate)

It is recommended that you use the Google Chrome browser to access and share your COVID-19 digital certificate.

Alternatively, you can log into your Medicare account and share your certificate using the Express Plus Medicare app (external link)

Device permission

  • The ServiceWA app may require device permissions to use certain features within the app.
  • Camera permissions are required within SafeWA to check in with the ServiceWA app.

Accessibility features

The ServiceWA app will include the below accessibility features which can be enabled or disabled by a user:

  • check in sounds
  • audible feedback
  • haptic feedback

Other support

If you still can’t find the information you’re looking for and require additional help, please get in contact via:

Phone: 13 33 WA (13 33 92)

Email: support@digital.wa.gov.au

Page reviewed 12 January 2022