You can visit a ServiceWA Digital Assist Kiosk for help to set up your ServiceWA app and claim a WA Government cost of living payment.
You can get face to face help to log into the ServiceWA app and set up your Digital ID with the Digital Assist Kiosks.
If you visit one of our physical locations the friendly staff can help you with setting up the app, logging into your Digital ID through the myID app and show you how to access secure offers and services.
You can also learn how to use the ServiceWA app and get help to claim a offers and payment through the app, like the Fuel Support Payment, Treebate, Tackle Shop Rebate or the Kids Access All Areas Vouchers program.
Learn about which payments you may be eligible for.
The Kiosks are a free walk-in service at select locations across the state.
What to bring for your visit
To allow staff to assist you when you visit a kiosk, please remember to bring the following with you:
- Smartphone with the ServiceWA and myID apps installed and your battery charged up
- Any two of your Australian identity documents:
- passport (an Australian passport, either current or less than 3 years expired)
- driver’s licence or learner’s permit
- birth certificate
- visa (using your foreign passport)
- ImmiCard
- citizenship certificate
- Medicare card.
- Your bank details, including your BSB and account number.
Fuel Support Payment documents
To claim the Fuel Support Payment, please also bring your driver's licence.
Learn about what else to bring for other payments by visiting the Current Offers page.
Allowing enough time for your visit
You do not need to book an appointment to visit a ServiceWA Digital Assist Kiosk, you can simply walk in during the times and dates allocated to the locations below.
We recommend you allow enough time in case there is high demand for the service and allow at least 30 minutes to get your ServiceWA app and Digital ID (myID) set up with kiosk staff.
Don't live near a ServiceWA Digital Assist Kiosk location?
If you cannot find a convenient ServiceWA Digital Assist Kiosk near you there are still other ways that you can get help using the ServiceWA app and accessing the services and offers.
You can get help with the ServiceWA app via
- 13 33 92 (13 33 WA) which is available 24/7
- Email support@digital.wa.gov.au (8.30am - 4.30pm weekdays)
- Website support hub pages which have step by step guides and videos, including getting your Digital ID.
ServiceWA Digital Assist Kiosk locations
| Location | Date / time |
|---|---|
140 Perth (Gordon Stephenson House) | Every Monday from 6 July to 21 December, 10am-4pm |
Bunbury Service Centre | Weekdays from Wednesday 1 July, 8:15am-4:30pm |
Wanneroo Central (opposite Cotton On) | Tuesday 13 October to Friday 16 October, 10am-4pm |
Midland Gate (opposite Smiggle) | Tuesday 20 October to Friday 23 October, 10am-4pm |
Fremantle Library | Tuesday 27 October to Friday 30 October, 10am-4pm |
Mandurah Forum (opposite Bed Bath N' Table) | Tuesday 3 November to Friday 6 November, 10am-4pm |
Centuria Broome Boulevard (in front of Woolworths) | Tuesday 10 November to Friday 13 November, 10am-4pm |
Busselton Central Shopping Centre (near Optus and Lowes) | Tuesday 17 November to Friday 20 November, 10am-4pm |
South Hedland Square (in front of EB Games) | Tuesday 24 November to Friday 27 November, 10am-4pm |
Armadale Shopping City (opposite Kmart) | Tuesday 1 December to Friday 4 December, 10am-4pm |
ServiceWA Digital Assist Kiosk FAQs
Do I need to make a booking to attend the Digital Assist Kiosk?
Show moreNo, you don’t need to make a booking. Simply visit a ServiceWA Digital Assist Kiosk location during kiosk open hours and someone can help you.
How many staff will be available at each Digital Assist Kiosk location?
Show more2-4 depending on demand and availability.
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