Making a complaint is an important decision, so please take the time to make sure you understand what complaints can be handled by the Local Government Inspector.
Please ensure you read the Breach Complaint and General Complaint Guidelines before proceeding.
Before you start
Before you start completing a complaint form, it is important you consider some key information:
- Is there another Western Australian agency better suited to report this matter to?
- Are you aware there are penalties for providing false or misleading information to the Inspectorate?
- Are you aware of your confidentiality requirements?
To help review your complaint efficiently, clearly state which local government and person your allegation concerns. Please also have any supporting documents ready to upload.
Please provide clear, specific, and relevant details on the form so your complaint can be assessed effectively. State your allegations briefly, then add any supporting information or context.
Things to remember before you start the lodgement process:
- Use the correct form provided in this section.
- Be clear on the person the complaint is against and which local government it relates to, plus the nature of your allegation(s).
- Have any relevant documents ready to upload to support your complaint.
- Be aware that there are penalties for providing false or misleading information to the Inspectorate.
- Understand the confidentiality requirements that apply when lodging a complaint.
- Receipt of your complaint will be acknowledged within 14 days from the day after you lodge it.
False or misleading information
When lodging a complaint with the Local Government Inspector, it is essential that you provide information that is truthful, accurate, and not misleading. Individuals who submit complaints are expected to act in good faith and with integrity.
Providing false or misleading information is an offence under section 8A.38 of the Local Government Act 1995 and you could incur a penalty of up to $10,000.
False or misleading information can also undermine the complaint process and may result in the complaint being dismissed.
Complainants are encouraged to ensure that all claims are supported by factual evidence and to avoid exaggeration or omission of key details.
Complaint forms
Make a complaint by email or post:
If you are unable to submit a complaint using the recommended online forms below, downloadable complaint forms can be accessed here:
- Download a Breach Complaint Form (PDF)
- Download a General Complaint Form (PDF)
Completed forms can be sent to the Local Government Inspector via email: complaints@lginspector.wa.gov.au, or printed and delivered by post to:
Local Government Inspector
Locked Bag 14
CLOISTERS SQUARE PERTH WA 6850
Online forms
Please make your complaint online, using the following online forms:
