Employers Troubleshooting FAQ
Redeeming your portal invitation - First time access
Show moreRedeeming your Invitation as an Employer
To login to the portal, you will need to accept your invitation link received via email (check your spam folder) to activate your account. Following redemption of your invitation this will generate a unique User ID that you will use to login and gain access to the portal.
Useful links
Sign in link - Sign in · My Leave
Employers’ Invitation guide – Employers - How to Redeem a Portal Invitation
Employers’ Login guide – How to Login to the Employer Portal
Logging in after redeeming your portal invitation
Show moreLogging in as an Employer (following redemption of your invitation)
To login to the portal, following redemption of your invitation link and account activation you will need to Login via the portal sign in page. Attempting to login via the invitation link will create multiple registrations and disable your account.
Useful links
- Sign in link - Sign in · My Leave
- Employers’ Login guide – How to Login to the Employer Portal
Experiencing issues with 2-Step Phone Verification
Show moreYou will need to type in verification codes instead of using autofill. Ensure you have provided a mobile number not a landline, so the verification code can be accepted.
Resetting your password
Show moreTo reset your password, ensure that you are using your unique User ID and not your Employer Registration Number.
What is the difference between my Employer Registration Number and my User ID?
Show moreYour Employer Registration Number is the number we use to identify your Company or registered business. The User ID is a unique number generated by the system which is unique to an individual not a Business or Company.
Useful links
Sign in link - Sign in · My Leave
Employers’ sign in guide – How to Login to the Employer Portal
Why are former employees appearing on my Employer Portal?
Show moreAll current and former employees will continue to appear on your Employer Portal and in your quarterly returns until a cease date is entered. Once a cease date is recorded, former employees will no longer appear in returns for the next reporting period following the current applicable return.
Useful links
- Updating Workers - How to Update Workers and Submit a Return
How do I manage delegate users in the Employer Portal?
Show moreIf you would like to add/remove or update users you can do so by - using the guide below.
Useful links
Manage Users - Manage Users in the Employer Portal.
How do I change the primary contact?
Show moreTo change the Primary contact on the account the User will need to have a current account with MyLeave and have access to the portal or will need to register to create an account.
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