Troubleshooting Guide for Employers (Returns)

Can I upload multiple Workers rather than individually?

Employers with twenty or more Workers can use a spreadsheet to add workers to their account.

On the 'Update Workers' page, download the Excel template to populate and upload multiple workers.

For Employers with less than twenty Workers, each worker needs to be managed one by one.

Useful links

• Sign in link - Sign in · My Leave
• Employers’ Return Process guide – How to Update Workers and Submit a Return

Can I add Workers to my return after it has been submitted?

If you have completed your return and noticed that a Worker or Workers are missing, you will need to:

• Create your new workers and ensure that their start date is on or before the start of the return period. 
• Create an adjustment to your submitted return and add all Workers required.
• Under the 'Returns' dropdown menu, click 'Return Adjustment', add a reason, then select the period(s) you wish to adjust. 
  Note: Generation of your adjustment can take some time depending on how many workers you had on the returns you are adjusting. 
• Once generated, populate / update any figures that are required, validate, and submit your adjustment. 

Useful links

• Sign in link - Sign in · My Leave
• Employers’ Return Process guide – How to Update Workers and Submit a Return

I’m unable to save my progress after making an adjustment to my return?

Once you have created and updated data on your adjustment, click 'Validate', this should save your progress. 

Useful links

• Sign in link - Sign in · My Leave
• Employers’ Return Process guide –  How to Update Workers and Submit a Return

How to calculate the Average Daily Ordinary Pay

The Average Daily Ordinary Pay rate is the total amount you are reporting for the quarter, divided by the number of days you are reporting for the quarter.

For example: If you are reporting $18,000 ordinary pay and 65 days for the quarter, divide $18,000 by 65 which equals $276.9230 Average Daily Ordinary Pay.

For detailed information about how to calculate your workers ordinary pay, refer to the link below.

Useful links

• Sign in link - Sign in · My Leave
• Definitions – Ordinary Pay 

How to calculate the Average Daily Ordinary Pay when a Worker has had a change in pay during the Quarter.

To calculate the Average Daily Ordinary Pay for a Worker who has had a change in pay during the Quarter. Calculate the total pay and total days on their previous rate. Do the same for the new rate - Add the total pay together and divide it by the total number of days to get the updated 

For example: If a Worker works 7.6 hours/day on $50/hour for 30 days and receives a pay increase to $55/hour for the remaining 35 days in the Quarter, their day rate is calculated like so:

• 7.6 hours/day x $50 (per hour) x 30 (days) = $11,400

  7.6 hours/day x $55 (increase in hourly rate) x 35 (days) = $14,630

  Total pay = $11,400 + $14,630 = $26,030 (Total combined pay)

  Total days = 30 + 35 = 65 days (days in a Quarter)

  $26,030 / 65 = $400.4615 Average Daily Ordinary Pay

Useful links

• Sign in link - Sign in · My Leave
• Definitions – Ordinary Pay 

My return is showing Workers who are no longer working for my Company. Can these be removed?

To remove a Worker profile who is no longer employed, you will need to access the Worker profile and provide a cease date. Then go into the Return and enter 0 days / 0 pay on the return which will remove them from appearing on future returns.

Useful links

• Sign in link - Sign in · My Leave
• Employers’ Return Process guide – How to Update Workers and Submit a Return

For apprentices or trainees who completes their training contract within the quarter, you will need to change the 'Apprentice/Trainee' field on their worker profile to 'No' before proceeding with your return.

For a visual guide on how to update your worker CLICK HERE 

You then need to calculate their Average Daily Ordinary Pay:

• Calculate the total number of days they have worked in the quarter, both as an apprentice/trainee and as a tradesperson.
• Calculate their total Ordinary Pay they received for the days they were a qualified tradesperson.
• Divide the Ordinary Pay by the total number of days worked as both an apprentice and as a tradesperson.

For example: If a worker is an Apprentice for 40 days, and then becomes qualified tradesperson for the remaining 25 days in the quarter, their Average Daily Ordinary Pay is calculated like so:

• Days as an Apprentice: 40 days
• Days as a Tradesperson: 25 days
• 40 days + 25 days = 65 total days worked
• $300 Average Daily Ordinary Pay as a tradesperson x 25 days = $7,500 Ordinary Pay

$7,500 / 65 days = $115.3846 Average Daily Ordinary Pay

On the return, enter 65 total days with an Average Daily Ordinary Pay of $115.3846, and this will ensure you only pay contributions on the pay they received as a tradesperson.

Add a comment saying "Includes X days as Apprentice" for that worker. Next quarter you will get an alert that the daily rate has changed and to give a reason. You can enter "Last quarter included Apprentice days" on your next return.

Useful links

• Apprentice / Trainee to Tradesperson - Process Guide