Workers Troubleshooting FAQ
Redeeming your portal invitation - First time access
Show moreRedeeming your Invitation as a Worker
To login to the portal, you will need to accept your invitation link received via email (check your spam folder) to activate your account. Following redemption of your invitation use your Workers Registration Number (User ID) to login and gain access to the portal.
Useful links
Sign in link - Sign in · My Leave
Worker’s Invitation guide – Workers - How to Redeem a Portal Invitation
Worker’s Login guide – How to Login to the Worker Portal
Logging in after redeeming your portal invitation
Show moreLogging in as a Worker (following redemption of your invitation)
To login to the portal, following redemption of your invitation link and account activation you will need to Login via the portal sign in page. Attempting to login via the invitation link will create multiple registrations and disable your account.
Useful links
- Sign in link - Sign in · My Leave
- Worker’s Login guide – How to Login to the Worker Portal
Experiencing issues with 2-Step Phone Verification
Show moreYou will need to type in verification codes instead of using autofill. Ensure you have provided a mobile number not a landline, so the verification code can be accepted.
Resetting your password
Show moreTo reset your password, ensure that you are using your Worker Registration Number.
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