Before you submit a complaint to the Energy and Water Ombudsman Western Australia, try to solve the problem by contacting the electricity, gas or water provider first.
Providers have internal complaint procedures must be given a chance to resolve your issue before we become involved.
Keep records of your contacts with the provider.
If your attempt to solve your problem with the electricity, gas or water provider has been unsuccessful, you can complain to the Energy and Water Ombudsman.
You can contact the Energy and Water Ombudsman in a variety of ways, including telephone, email, online complaint form or in person at their office. Details are on the Energy and Water Ombudsman website.
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