Engagement and Education Services
The Equal Opportunity Commission’s Strategy, Engagement and Education team delivers training on the Equal Opportunity Act 1984 (WA), focused on helping people understand their rights and responsibilities in relation to discrimination, harassment and vicitimisation.
Our Vision
Leading the way towards eliminating unlawful discrimination, harassment and victimisation in Western Australia, through education and engagement.
Our Mission
To deliver accessible education and community engagement that builds awareness, promotes respect and advances equitable outcomes for all Western Australians.
Our Values
Honesty: Acting in a way that is accountable, responsible and informed by evidence.
Equity: Reducing barriers to participation and advancing equitable outcomes.
Accessibility: Ensuring information and services are clear, inclusive and available to every Western Australian.
Respect: Acknowledging and valuing people’s lived experiences and unique perspectives.
The nature of the team’s work enables it to hear directly from people and organisations across Western Australia. This experience shapes our training, ensuring it is practical, current and grounded in real-world issues.
Our training focuses on building inclusive cultures and preventing discrimination, harassment and victimisation before problems arise. We work with you to ensure training is relevant, engaging and suited to your audience.
For a copy of the information provided below, you can download our Education Services Information Sheet.
How we deliver training
Training can be delivered:
Face to face
Online
In hybrid formats
Sessions can be held:
At your workplace or group space
At a venue of your choice
At the Commission’s accessible training rooms located within Albert Facey House, Perth
Across metropolitan, regional and remote Western Australia
Who is our training for?
Our training is suitable for a wide range of participants, including:
Managers and supervisors
Employees and non-supervisory staff
Contact officers
Equity and grievance officers
Equal opportunity committees
Human resource and employee relations consultants
Students
Volunteers and community members
Participants consistently describe our sessions as practical, informative, interactive and thought provoking. Many report increased confidence in understanding and applying equal opportunity principles.
Group sizes
Most courses require a minimum of eight participants.
Maximum group size varies depending on the course content and venue, allowing for meaningful discussion and participation.
Our Training Courses
Our training programs cover a wide variety of subjects relevant to The Equal Opportunity Act 1984 (WA).
We provide fee-for-service programs designed for public and private sector organisations, and free training courses for community organisations.
Our courses can be accessed through in-house training (in the Equal Opportunity Commission's dedicated training rooms) or delivered to your organisation at a location of your choosing. You can view and register for available in-house courses under 'Available Courses' below.
Our training course content typically includes:
Introduction to the Equal Opportunity Commission
Understanding discrimination, harassment and bullying
Responsibility, liability and victimisation
Workplace culture
Complaints handling
The EOC complaint process
Taking action/bystander training
For more information on the courses we have available, please see 'Available Courses' below.
Community Education Courses
Equal Opportunity Commission community education courses are free for not-for-profits, community groups, volunteers, individuals utilising not-for-profit services, and some NGOs.
Sessions can cover:
The role and functions of the Equal Opportunity Commission
Understanding unlawful discrimination, harassment and bullying
Rights and responsibilities in areas such as employment, accommodation and education under state and federal legislation
How policies, procedures and practices may constitute discrimination
Responding to and handling complaints
Taking action/bystander training
If you would like more information, or if you would like to speak with us about conducting training within your organisation or community group, please get in touch – we would love to speak with you.
Regional Training
Our team delivers training throughout regional and remote Western Australia.
To discuss regional or remote training, please contact our team via email at training@eoc.wa.gov.au
Customised Training
The Strategy, Engagement and Education team are available to participate in conferences, forums, meetings, podcasts, and community workshops to deliver presentations tailored to your audience.
We are also able to customise our standard offerings (see the below offerings) to suit the unique needs of your organisation. If you would like more information, or if you would like to speak with us about conducting training within your organisation or community group, please get in touch – we would love to speak with you.
Available Courses
All of the courses listed below are hosted at the Commission's offices within Albert Facey House (across from the Perth train station) in the Perth CBD. All training offerings can be adapted to be delivered in a hybrid mode (in person and online).
Please select the "show more" button on the right of each course listed below. This will expand the panel to display the information and a booking form you can complete if you would like to register to participate in one of our upcoming courses.
If you have questions, would like more information on customised training for your organisation or community group, or to enquire about attending training online instead of in person, please email our team at training@eoc.wa.gov.au
Accessibility: Albert Facey House is fully accessible for individuals with accessibility needs. The venue includes step-free entry and accessible facilities designed to ensure a comfortable experience for all participants. If you have specific accessibility requirements, please let us know in advance so we can assist.
Note: If you are interested in any of the courses on offer, but do not see a date that suits you, please contact us.
Contact Officer Training
Show moreContact Officers do not investigate complaints or advocate for any party. Contact Officers support early, informed decision-making and help people understand their choices, including appropriate self-management, informal and formal processes and the option of referring to external bodies.
As a Contact Officer, your role will be to listen, provide clear information about rights, responsibilities and available options under WA law, and explain internal and external complaint pathways.
The one-day Contact Officer workshop will:
Introduction to the role of Contact Officer
Anti-discrimination statutes
Understanding discrimination, harassment, bullying and victimisation
Responsibility and liability
Complaints handling
Contact interviews
Duration: One full day: 9.00am - 4:00pm
Cost (incl GST): $417 per person (morning tea and light lunch provided)
2026 Dates: 17 March 2026 | 12 May 2026 | 18 August 2026 | 13 October 2026
Grievance Officer Training
Show moreA Grievance Officer is involved in handling workplace complaints relating to discrimination, harassment and victimisation.
Depending on the policies and procedures of each organisation, the role of a Grievance Officer can include receiving complaints, assessing them against relevant policies and legislation, and overseeing or conducting complaint handling processes in line with procedural fairness principles.
Grievance Officers ensure that all parties understand the process, their rights and responsibilities, and the possible outcomes. They do not act as an advocate for any party.
As a Grievance Officer, your role is part of an organisation’s process of ensuring complaints are handled fairly, lawfully, confidentially and in a timely manner.
The two-day Grievance Officer course will equip you to perform both the Contact Officer and Grievance Officer roles.
Day One:
Introduction to the role of Contact Officer
Anti-discrimination legislations
Understanding discrimination, bullying and harassment
Responsibility and liability
Complaints handling
Contact interviews
Day Two:
The role of Grievance Officer and the process
Practising the role of Grievance Officer
Please note that this course does not cover investigation skills.
Duration: Two full days: 9.00am - 4:00pm
Cost (incl GST): $829 per person (morning tea and light lunch provided)
2026 Dates: 17 - 18 March 2026 | 12 - 13 May 2026 | 18 - 19 August 2026 | 13 - 14 October 2026
Note: If you would like to complete Grievance Officer training and you have already completed Contact Officer training, please contact us to let us know.
Active Bystander Skills in the Workplace
Show moreThis training provides participants with the knowledge and skills to act in response to unacceptable behaviours, especially in the workplace.
The training:
Explains what it means to be an active bystander and why it is valuable
Examines the context of situations and explores the considerations that impact actions
Places participants in real life scenarios to develop practical skills to bring to the workplace and other settings
Uses adult learning principles to value and include participants’ lived experience
Duration: Four hours: 9:00am - 1:00pm
Cost: $302 per person
2026 Dates: 30 April 2026 | 10 September 2026
Equal Opportunity Law for the Community Services Sector
Show moreThis training covers equal opportunity law and pays particular attention to the skills that are required when working within community service organisations and teams.
The training:
Expands participants’ understanding of discrimination, harassment and victimisation
Builds skills to respond to behaviours related to discrimination and harassment
Develops skills to respond to the unique workplace cultures and practices within the community services sector
Uses adult learning principles to value and include participants’ lived experience and knowledge
Note: Training can be customised to address specific issues covered within equal opportunity legislation such as race and disability discrimination.
Duration: Three hours: 9:00am - 12:00pm
Cost: Free for community sector groups and organisations
2026 Dates: 11 March 2026 | 27 August 2026 | 27 October 2026
Grievance Handling for Managers and HR Officers
Show moreThis training educates managers and HR professionals about equal opportunity law. Participants will learn and practice the skills required to handle challenging issues in the workplace, including issues that may develop into complaints or grievances if not addressed.
The training:
Explores and explains key concepts in equal opportunity legislation and other relevant legislation
Considers the function of good policy and procedures, including how they relate to a participant’s role within their organisation
Practises the basic skills required to handle complaints and grievances
Provides participants with the confidence and skills to prevent issues escalating into grievances
Duration: Four hours: 9:00am - 1:00pm
Cost: $302 per person
2026 Dates: 4 March 2026 | 9 September 2026
Improving Workplace Culture
Show moreThis training educates participants on addressing discrimination, harassment and bullying in the workplace by applying equal opportunity law, and helps them build the skills needed to create a respectful workplace.
The training:
Develops participants’ understanding of discrimination, harassment, bullying and victimisation
Assists participants to identify and understand the dynamics that shape workplace culture
Builds skills to think critically and respond to behaviours related to discrimination and harassment
Uses adult learning principles to incorporate participants’ lived experience and organisational knowledge into the learning process
Duration: Four hours: 9:00am - 1:00pm
Cost: $302 per person
2026 Dates: 26 February 2026 | 2 April 2026 | 4 August 2026 | 2 October 2026
Introduction to Equal Opportunity Law
Show moreIntroduction to Equal Opportunity Law informs participants about how statutes operate and helps them understand how equal opportunity law protects people from discrimination, harassment and victimisation in the workplace and other areas of public life.
The training program also aims to educate participants about the obligations and responsibilities that the law places on individuals and organisations.
The training:
Explains the meaning of discrimination, harassment and victimisation
Builds understanding of responsibility and liability in relation to discrimination and harassment
Informs participants about options for responding to workplace discrimination and harassment
Uses adult learning principles to value and incorporate participants’ lived experience and knowledge
Duration: Two hours: 9:00am - 11:00am
Cost: Varies depending on your requirements. Please contact us to discuss.
2026 Dates: This course is available on request. To enquire about delivery, please email training@eoc.wa.gov.au
Know Your Rights: Understanding Discrimination and Harassment for CaLD Communities
Show moreThis course is designed for people from culturally and linguistically diverse communities, including people from migrant backgrounds and international students.
It builds understanding of rights in relation to discrimination, harassment and victimisation and supports participants to develop the skills necessary to prevent and respond to these issues.
The training:
Develops participants’ understanding of discrimination, harassment, bullying and victimisation
Supports participants to recognise unsafe or unlawful behaviour in workplaces, education institutions and other areas of public life
Strengthens confidence to seek support, access help and take action
Uses adult learning principles to value and include participants’ lived experience and knowledge
Note: Each participant is provided with resources, including plain language materials, practical examples, and an information booklet with support services.
Duration: Four hours: 9:00am - 1:00pm
Cost: Free for not-for-profits, community groups, volunteers, individuals utilising not-for-profit services, and some NGOs.
2026 Dates: This course is available on request. To enquire about delivery, please email training@eoc.wa.gov.au
One-on-One Customised Education
Show moreThe content of one-on-one sessions is determined by the needs of each individual participant and the organisation to which they belong.
For example, an organisation may wish for an employee or team member to increase their knowledge and skills in relation to one of the training modules listed. Our team can work with individuals to deliver a customised education session that meets their needs and time constraints.
To find out more about how we can deliver one-on-one customised education, please contact us to discuss your needs.
Duration and Cost: Determined by your specific requirements.
2026 Dates: This course is available on request. To enquire about delivery, please email training@eoc.wa.gov.au
Respect at Work
Show moreThe Respect at Work course educates participants about responsible and respectful workplace behaviour, with a particular focus on addressing sexual harassment.
The training:
Explains the meaning of sex discrimination, sexual harassment and sex-based harassment
Develops participants’ ability to recognise hostile workplace behaviour and understand how it relates to workplace culture
Strengthens participants’ understanding of liability and responsibility, and engages them in practising skills to respond to hostile behaviour
Uses adult learning principles to value and include participants’ lived experience and knowledge
Duration: Two hours: 9:00am - 11:00am
Cost: Varies depending on your requirements. Please contact us to discuss.
2026 Dates: This course is available on request. To enquire about delivery, please email training@eoc.wa.gov.au
Cancellation Policy
Show moreCancellation
Cancellations received more than five (5) working days prior to commencement of the course will be free of charge.
Cancellations received less than five (5) working days prior to commencement of the course may be charged the full fee unless a valid reason can be provided for the cancellation.
Cancellations should be provided in writing by email to training@eoc.wa.gov.au
Substitution of another participant
Substitutions may be made at any time up to the commencement of the course by calling the Equal Opportunity Commission on 9216 3927 or email training@eoc.wa.gov.au
No shows
Enrollees who do not attend the course will be charged the full fee.
Enrollees who do not attend due to illness or other significant reason may be transferred to another course upon receipt of a medical certificate or valid verification.
Courses cancelled by the Equal Opportunity Commission
The Commission will aim to provide at least five (5) working days notice if it needs to cancel a course. In the event a course is cancelled by the Commission all enrollees will be notified and be offered a place on the next available program. Enrollees will not be charged for the cancelled course.
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