Corrective Services has established a digital platform that enables secure video conferencing (e-visits) when physical visits are not possible or practical.
The follow up report from the Office of the Inspector of Custodial Services has found these were positive steps that had the potential to improve the lives of people in custody.
Department Director General Kylie Maj said that, in addition to in-person visits, the rollout of e-visits encouraged connection and reduced the feeling of isolation from family.
“We know that connecting with family and friends supports the wellbeing of people in custody and improves rehabilitation prospects”, Ms Maj said.
To support uptake of the technology, information packs have been tailored for prisoners and external parties.
These packs will explain how e-visits work, how to make a booking, and provide staff contacts for support.
Corrective Services Commissioner Brad Royce said that the rollout of information packs will help promote the availability of e-visits in prisons and encourage greater use.
“The Offender Digital Services Platform is modernising current services and will contribute to improving the lives of people in our care and reducing the impact on staff”, Mr Royce said.
“We remain committed to strengthening family connections, improving reintegration outcomes and contributing to a safer Western Australia,” he said.
Innovation through technology is a key priority outlined in the Corrective Services Strategic Plan 2025–2030, which includes upgrading systems to improve operations.
The introduction of a flat call rate covering mobile calls and international calls shows the Department prioritises prisoners maintaining connections with family and community.
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