CUATIS2024 provides a streamlined procurement process for acquiring Technology Infrastructure and Solutions. The arrangement consists of three panels, each with associated categories:
- Panel 1: Infrastructure and Facilities
- Category 1A - Networking Equipment
- Category 1B - Data Centre Equipment
- Category 1C - Colocation
- Panel 2: Hybrid Cloud
- Category 2A - Hybrid Cloud
- Panel 3: Managed Services
- Category 3A - Managed Communications
- Category 3B - Managed Infrastructure
Organisations listed in the Approved register of who can buy from CUAs may procure under this CUA.
Applicability
- Mandatory within the Perth metropolitan areas.
- Non-mandatory for regional WA areas.
For regional WA, agencies may:
- Purchase under the applicable CUA from a CUA contractor; or
- Exercise discretion to purchase outside the CUA, in accordance with the Western Australian Procurement Rules and Buy Local Policy.
Before purchasing, ensure compliance with your organisation’s procurement policies.
In line with the Western Australian Procurement Rules, purchases may be made outside this CUA by directly sourcing from an Australian Disability Enterprise (ADE) or Aboriginal Business.
Applicable General Conditions of Contract
The General Conditions of Contract (July 2024) apply to this arrangement.
Departures
This CUA includes established Head Agreement and Customer Contract Details, outlining agreed terms, conditions and insurance provisions. These have been developed in consultation with the Insurance Commission of Western Australia (ICWA), internal policy advisers and the State Solicitor's Office (SSO).
Contractors may propose departures under a Customer Contract. However, you are not obligated to consider or accept any proposed departures.
If you choose to negotiate departures:
- Allow sufficient time in your evaluation process to review all proposed departures, including seeking advice from ICWA, SSO and internal policy advisers.
- For insurance related departures, including indemnities, liabilities and release:
- If negotiating lower insurances levels, ICWA must be consulted prior to acceptance.
- If negotiating higher insurances levels, ICWA consultation is not required.
- Assess the risk impact on your procurement and agency.
- Consider how the departures affect the overall value of the Quote.
For further details on the established CUA Head Agreement and Customer Contract provisions, refer to ‘CUATIS2024 Head Agreement and Customer Contract Details.’
Department of Treasury and Finance has approved specific departures for certain Contractors. Please contact the CUA Contract Manager for more information.
Panel 1 – Infrastructure and Facilities
Show morePanel 1 consists of the following categories:
Category 1A - Networking Equipment
This category covers the procurement of networking equipment necessary for the establishment and maintenance of network infrastructure.
The scope includes:
- Networking Hardware: Routers, switches, firewalls and other networking equipment required to build and secure network infrastructure. This includes any essential software, licenses and maintenance directly required for this equipment to function as intended within a local area network (LAN) or on-premises environment.
- Integration and Support: Installation, configuration and maintenance services for networking equipment procured under this CUA only to ensure performance and security.
- Exclusions:
- Software-defined networking solutions (WAN) and cloud-based networking services are not included in this category.
- This category excludes the procurement of ongoing software, licenses and maintenance for networking equipment not originally procured underCUATIS2024. Agencies requiring these items for pre-existing equipment should use alternate procurement methods in accordance with the Western Australian Procurement Rules.
Please contact your Department of Housing and Works representative for further assistance.
- Category 1B - Data Centre Equipment
This category covers the procurement of data centre equipment necessary for establishing and maintaining data centre operations. The scope includes:
- Data Centre Hardware: Servers, storage systems, power supplies, cooling systems, and other equipment required for data centre operations.
- Integration and Support: Installation, configuration and maintenance of data centre equipment to ensure functionality.
Exclusions: Cloud-based data storage and processing services are not included in this category.
- Category 1C - Colocation
This category covers the provision of colocation services for housing IT infrastructure equipment in third-party data centres. The scope includes:
- Colocation Services: Space, power, cooling, and physical security for housing IT infrastructure equipment in third-party data centres.
- Support Services: Remote hands, monitoring, and maintenance services to ensure the availability and security of colocated infrastructure.
Exclusions: Managed hosting services and cloud-based infrastructure services are not included in this category.
Panel 2 – Hybrid Cloud
Show morePanel 2 consists of the following category:
- Category 2A - Hybrid Cloud
This panel covers the management of software-defined platforms that facilitate the integration and management of on-premises and private cloud resources. The scope includes:
- Hybrid Cloud Management: Platforms and associated infrastructure to manage software workloads, including development tools, databases, application servers, containers, and virtual machines across on-premises and private cloud resources.
- Infrastructure Integration: While IT infrastructure equipment necessary for the implementation of hybrid cloud solutions is included, it should be clearly distinguished from standalone infrastructure procurement covered under Panel 1 - Infrastructure and Facilities.
Exclusions: Public cloud services are not included in this panel.
Panel 3 – Managed Infrastructure
Show morePanel 3 consists of the following categories:
- Category 3A - Managed Communications
This category covers the provision of managed communication services to support the communication needs of WA public authorities. The scope includes:
- Managed Communication Services: Voice, video, and data communication services, including unified communications and collaboration tools.
- Support Services: Installation, configuration, and support services to ensure the availability and performance of communication services.
Exclusions: The procurement of standalone communication equipment and software solutions are not included in this category.
- Category 3B - Managed Infrastructure
This category covers the provision of managed infrastructure services to support the IT infrastructure needs of WA public authorities. The scope includes:
- Managed Infrastructure Services: Monitoring, management, and maintenance of IT infrastructure, including servers, storage, and networking equipment.
- Support Services: Installation, configuration, and ongoing support services to ensure the availability and performance of IT infrastructure.
Exclusions: The procurement of standalone infrastructure equipment and software solutions are not included in this category.
Buying rules
Show moreThis CUA is mandatory within the Perth metropolitan areas and non-mandatory for regional WA areas.
For regional WA, agencies may:
- purchase under the applicable CUA from a CUA contractor; or
- exercise discretion to purchase outside the CUA, in accordance with the Western Australian Procurement Rules and Buy Local Policy.
Before purchasing, ensure compliance with your organisation’s procurement policies.
In line with the Western Australian Procurement Rules, purchases may be made outside this CUA by directly sourcing from an Australian Disability Enterprise (ADE) or Aboriginal Business.
The minimum buying rules for CUATIS2024 are as follows:
| Estimated Customer Contract Value (inclusive of GST) | Minimum Buying Rules |
| Up to $50,000 | The Customer must seek a minimum of one written quote from a Contractor in the relevant category. |
| $50,001 up to $250,000 | The Customer must seek a minimum of two written quotes from Contractors in the relevant category. |
| $250,001 up to $5 million | The Customer must seek three or more written quotes from Contractors in the relevant category. The Customer is permitted to conduct the procurement process but must engage the Department of Finance for a review, unless otherwise agreed to by both parties. At a minimum, this engagement should include a review of the Order/Quote Form before its release and the Evaluation Report before the Accountable Authority grants approval. |
| At and above $5 million | The Customer must seek written quotes from all Contractors in the relevant category. The Customer is required to engage the Department of Finance to facilitate the full procurement process, unless otherwise agreed to by both parties. |
NOTE: Category 3A – Managed Communications
Under Category 3A, for the procurement of any supporting software covered by an existing mandatory CUA (for example MS Teams), the Customer is required to adhere to the Buying Rules of any existing CUA.
Other policy requirements
Show moreState agencies should be aware of the following requirements under Western Australian Procurement Rules as they apply to purchases from this CUA. The below table is a summary of the requirements, and State agencies are encouraged to review the WA Procurement Rules.
Procurement planning
| Requirement | WA Procurement Rules |
| Buyers must prepare a procurement plan and submit it to the State Tenders Review Committee. | Yes, for all contracts with a Total Estimated Value of $5 million and above (WA Procurement Rule C3(1)), unless the State agency is not required to do so under WA Procurement Rule C3(3). |
| Buyers must involve DoHW. | Yes, for all contracts with a Total Estimated Contract Value at $5 million and above. (WA Procurement Rule C1). |
| Buyers must obtain approval from an authorised officer of DTF to purchase through an alternative arrangement to this CUA. | Yes, for all values and delivery locations where the purchase of goods and / or services under the CUA are mandatory (WA Procurement Rule C2.2). Please note that State agencies are not required to request advice or approval from DTF, regardless of value, to purchase from an ADE or an Aboriginal Business (WA Procurement Rule C2.2). |
Request development and contract formation
| Requirement | WA Procurement Rules |
| Buyers must prepare an Evaluation Report. | An Evaluation Report must be developed for all contracts valued $50,000 and above (WA Procurement Rule D7(1)). The detail of an Evaluation Report must be commensurate with the value, risk and complexity of the contract (WA Procurement Rule D7(2)). |
| Buyers must submit an Evaluation Report to the State Tender Review Committee. | Yes, for all contracts where the Total Estimated Value is $5 million or above (WA Procurement Rule D7(3)), unless the State agency has not been required to submit an evaluation report under WA Procurement Rule D7(4). |
| Buyers must publish details of their contract on Tenders WA. | Yes, for all contracts valued $50,000 or more (WA Procurement Rule D8.1), unless the State agency is not required to do so under WA Procurement Rule D8.2. |
| Buyers must record the contract on the agency’s contract register, as instructed within the buying agency’s financial management manual. | Yes, for all contracts valued at $50,000 or more (WA Procurement Rule F5), unless alternative arrangements have been approved under WA Procurement Rule F5(6). |
Contract management
| Requirement | WA Procurement Rules |
| Buyers must prepare a contract management plan. | Contract management or project management plans must be developed for all contracts with a total estimated value of $5 million and above (WA Procurement Rule E1(1)), unless exempted under WA Procurement Rule E1(2). |
| Buyers must publish details of contract variations on Tenders WA. | State agencies must publish variations on Tenders WA in accordance with WA Procurement Rule E3.1. |
| Buyers must seek advice from DHW on variations. | State agencies must seek written advice from DHW if the variation(s) individually or cumulatively:
(WA Procurement Rule E2). |
Exemption requests
Under the Western Australian Procurement Rules, Procurement Frameworks is responsible for processing and approving all requests from State agencies seeking an exemption from using a mandatory CUA. Exemptions are considered on a case-by-case basis and the requesting agency must demonstrate that its business needs cannot be adequately met by the relevant CUA.
How to apply for an exemption:
- Direct exemption requests to the Assistant Director, Procurement Frameworks by emailing the CUA Contract Manager in the first instance.
- Requests must be submitted in writing via email and include sufficient explanation and background to enable proper consideration.
- The requesting officer must be the Accountable Authority or their delegate.
For detailed guidelines on what to include in an exemption request, refer to the Common Use Arrangements Procurement Practice Guideline.
Sustainability
Show moreThe WA Government is committed to minimising the environmental impact of e-waste and upholding the Waste Avoidance and Resource Recovery (E-waste) Regulations 2024. To achieve this, CUATIS2024 contractors must demonstrate their commitment to responsible e-waste management and landfill diversion.
Contractors may offer you the following additional services:
Buyback Services
The Contractor may offer buyback services for eligible Customer infrastructure with remaining commercial value. Eligibility and pricing will be determined based on market value at the time of assessment.
Where you request buyback services, you have the option to receive the buyback value either as credit towards the purchase of new or existing Goods and Services from the Contractor or as a direct bank deposit. Buyback quotes must remain valid for a minimum of 30 days.
You are under no obligation to accept any buyback offer. If the infrastructure has sensitive data, you have the right to return the infrastructure without storage drives to ensure data security.
Trade-In Services
The Contractor may offer trade-in services for eligible Customer infrastructure.
If you are seeking to trade in old infrastructure at the time of a new purchase, you can request quotes from any Contractor, regardless of the original infrastructure provider.
Trade-in quotes must be based on market value at the time of assessment and may be applied as account credit towards new or existing Goods and Services or as a direct bank deposit. Quotes remain valid for a minimum of 30 days.
You are under no obligation to accept trade-in offers. If the infrastructure has sensitive data, you have the right to return the infrastructure without storage drives to ensure data protection.
Who supplies what
Show moreRefer to CUATIS2024 Contractor Catalogue, for the list of approved CUA Contractors and contact information.
Pricing model
Show moreTo provide procurement flexibility and access to the latest technologies, the pricing model for CUATIS2024 is as follows:
- The CUA Head Agreement does not include any product, service or price catalogues.
- Pricing is to be obtained as part of the order/quote process based on the Goods and/or Services required.
- Contractors are required to apply their minimum percentage discount rate (Discount Rate) for the relevant category to the total cost of the order/quote.
- Contractors may offer a higher Discount Rate and additional discounts, such as volume discounts and/or sale discounts.
Contractors are not permitted to:
- Offer a lower Discount Rate than the minimum specified under the Head Agreement.
- Apply the Discount Rate selectively to only certain Goods and Services.
For details on Contractors’ Discount Rates, refer to the CUATIS2024 Contractor Catalogue.
Payment by purchasing card
The government purchasing card provides a quick and convenient payment method, enabling efficient procurement of Goods and Services.
When using the purchasing card:
- inform the Contractor at the time of ordering that payment will be made via the government purchasing card; and
- ensure the Contractor understands that the tax invoice must be sent directly to you, the cardholder.
How do I buy?
Show moreIn accordance with the CUATIS2024 Buying Rules, you must seek a sufficient number of written quotes from relevant category panel members for the Goods and/or Services required.
When requesting quotes:
- You may use the CUATIS2024 Quote/Order Form or an appropriate alternate form.
- If using an alternate form, ensure that the CUA title and number or clearly identified.
Quotation Pricing Information
At a minimum, the Contractor’s Offer should include:
- an itemised list of all costs;
- application of the minimum percentage discount rate (Discount Rate) for the category and any other additional discounts; and
- the total value of the quote with and without the application of the Discount Rate.
Contractors must fully declare all fees and charges associated with the delivery, implementation and support (as applicable) before you accept the Quote. Any fees and charges not clearly identified in the Quote/Order Form, should not be accept when approving payments under this CUA.
Guidance Material
Show moreRefer to the CUATIS2024 GovNext Mapping and Transition Out Guide ffor guidance on the mapping of services previously provided under the GovNext-ICT CUA (CUAGNICT2015) to the following available CUAs:
- CUATIS2024 Technology Infrastructure and Solutions
- CUATEL2021 Telecommunications Solutions
To support your transition or procurement of new services under CUATIS2024, the following guidance and resources are available:
CUATIS2024 - CUA Mapping Guidance for Modern ICT Domains
This document provides high-level mapping of the procurement relationship between various ICT CUAs.
This document provides high-level guidance on the proposed roles and responsibilities of active participants involved in the development of an CUATIS2024 Customer Contract.
CUATIS2024 Frequently Asked Questions
This document provides a summary of frequently asked questions and answers provided to clarify the scope and boundaries of CUATIS2024.
High-level risk profile for CUATIS2024 procurements
Show moreProcurement of technology solutions involves several risks that agencies must manage effectively. Key risk areas include:
- Strategic Risk – Misalignment with agency objectives.
Mitigation: Align with strategic goals, engage stakeholders and monitor outcomes. - Financial Risk – Budget overruns or contractor instability.
Mitigation: Set detailed budgets, apply cost controls and conduct financial due diligence. - Procurement Risk – Non-compliance with rules and policies.
Mitigation: Follow procurement rules, maintain documentation and audit regularly. - Compliance Risk – Breach of legal or contractual obligations.
Mitigation: Monitor compliance, train staff and seek legal advice when needed. - Operational Risk – Disruptions to business operations.
Mitigation: Implement continuity plans, change management and regular testing. - Third-Party Risk – Dependence on external providers.
Mitigation: Conduct due diligence, monitor performance and set contingency plans. - Cybersecurity Risk – Data breaches or cyber-attacks.
Mitigation: Apply robust security measures, audits and staff training. - Data Privacy Risk – Unauthorized access or disclosure of sensitive data.
Mitigation: Enforce privacy policies, secure data handling and conduct impact assessments.
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