Apply for the household electricity credit

Fact sheet
Apply for a $400 payment to go towards your household electricity costs if you are not billed directly by Synergy or Horizon Power.

We process applications in the order they are received. We will contact you once your application has been approved or if further information is required. Your application may take between four and six weeks to process. Thank you for your patience.

Each residential address is eligible to receive one $400 credit if the property incurred electricity costs at 12 May 2022 and:

  • the property was used solely as a place of residence or home business (commercial properties are excluded) and
  • you were an owner-occupier or a tenant.

If you own property that was under a lease agreement, the tenant is eligible for the credit if they paid the electricity costs.

You are eligible to receive the credit if your property was on an embedded network or sub-meter, or another similar arrangement acceptable to the Commissioner, where electricity costs are recouped by a third party. These include apartment buildings, retirement villages, caravan parks and regional communities whose electricity is supplied by mining companies.

If you did not incur electricity costs at 12 May 2022 because of accommodation issues such as moving house, homelessness or building a new home but have incurred electricity costs since then, the Commissioner will consider your application based on your personal circumstances.

When not to apply

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Don't apply if:
You don’t pay for electricity costs You are not eligible for the credit.
You are a Synergy customer Synergy has credited your account directly.
Contact Synergy on 13 13 53 or see information on their website.
You are a Horizon Power customer Horizon Power has credited your account directly.
Contact Horizon Power on 1800 267 926 or see information on their website.
You are an Energy Concession Extension Scheme (ECES) customer Payments will be made directly into your nominated bank account if:
  • you were registered for ECES before 12 May 2022 or
  • you registered for ECES between 12 May and 30 June 2022, and provided all supporting documents including evidence that you incurred electricity costs at 12 May 2022.

If you were a Synergy or Horizon Power customer on 12 May 2022 but didn't receive the credit because you moved to a property not billed by Synergy or Horizon Power before the credit was paid, apply directly with us (see How to apply below).

We will check with Synergy and Horizon Power to ensure households do not receive two payments for the same property.

When to apply

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You can apply for the household electricity credit until 31 October 2022.

Apply if:
You pay electricity costs but
  • you are not a Synergy or Horizon Power customer and
  • you are not eligible for ECES
    or
    you registered for ECES after 30 June 2022.
The $400 payment per household will be made by EFT directly into your nominated bank account.

If the account is not in the name of all owners or tenants, you must provide a completed authorisation form to allow us to pay the credit into the nominated account.

How to apply

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Apply through the Online Services Portal before 31 October 2022.

  • After registering, you will receive an email with your login details.
  • Log in, then select Electricity Credits to complete the application form.

Contact us to request a paper application form if you're not able to apply online.

You will need to provide:

  • a copy of your identification document
  • a bank statement for the nominated account
  • a copy of the lease agreement (if you are a tenant)
  • an invoice for electricity costs covering 12 May 2022. If your property is on an embedded network or sub-meter, provide the invoice from a third party (strata management, caravan or retirement management company) recouping the costs from you as owner or tenant.

We will process applications in the order they are received.

The credit will be paid by EFT directly into your nominated bank account. If the account is not in the name of all owners or tenants, you must provide a completed Authorisation Form to allow us to pay the credit into the nominated account.

The Commissioner may withhold payment if you provide incomplete or misleading information.

Examples

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  1. Jenny owns and lives in her home. She had an electricity account with Synergy at 12 May 2022. Jenny doesn’t need to apply for the payment and will automatically receive the credit in her Synergy account.
  2. Max was renting a house on 12 May 2022. He had an electricity account with Synergy and received the $400 credit. In July, he moved to another house, closed the old account and opened a Synergy account for the new address shortly after. Max should contact Synergy to ask about transferring the credit to his new account. If Max had instead opened a Horizon Power account for his new address, he should still contact his electricity provider to discuss his options for transferring the credit.
  3. Dave had a Synergy account at his rental unit on 12 May 2022. On 14 June, Dave moved into a sub-metered apartment and permanently closed his Synergy account. Because Dave can no longer receive the credit from Synergy, he should apply to RevenueWA for the credit.
  4. After receiving the $400 credit in his Synergy account, Dom sold his house and closed the account. In August 2022, he moved into a new apartment with a sub-meter and is billed for electricity by his strata company rather than holding an account with Synergy or Horizon Power. Dom is not eligible to apply for another $400 payment.
  5. Sue lives in a regional town for which electricity is supplied by a mining company through an embedded network. The mining company invoices Sue for her electricity usage for the period covering 12 May 2022 and she pays the company directly. Sue can apply for the $400 credit through RevenueWA.
  6. Luke is billed for electricity by a caravan park management group. He registers for ECES on 30 May 2022 but doesn’t provide evidence that he was billed for electricity for the period covering 12 May 2022. Luke will not receive the $400 credit until he provides a copy of his electricity bill covering 12 May 2022.
  7. Alice rents a bedroom with a small kitchenette, separated from the rest of the house by a dividing wall. The land is not subdivided and is serviced by a single electricity meter, although is often described as 15A and 15B for postal services.
    The owner, Paul, has a Synergy account for the residential address and apportions 35% of the bill to Alice for her electricity consumption. Paul received a $400 credit on his Synergy account which he may apportion under a private agreement.
  8. David lives in a granny flat on a residential property owned by Michael. Michael apportions the electricity bill and invoices David for his portion of the costs. Granny flats are not considered a separate household to the main property. Michael is eligible for one $400 credit at the address that he may choose to apportion under a private agreement.
  9. Brett was due to move into his new apartment on 10 May 2022. Due to urgent repair work required to the building, his settlement was delayed for a week. As his previous lease expired on 11 May 2022, Brett stayed in a hotel while waiting to move into his new apartment.
    Brett can apply to the Commissioner for the $400 credit, providing evidence that he incurred electricity costs immediately before and after 12 May 2022. The Commissioner will consider Brett’s case and determine if he can receive the credit.
    Note: If Brett’s new residence is supplied by Synergy or Horizon Power, he should contact his new energy supplier to ask if the credit may be applied to his new account.

Documents

Page reviewed 28 September 2022