Household electricity credit

Who should apply

You may be eligible if, at 30 September 2025:

• you were an owner-occupier or a tenant incurring electricity costs
• the property was a self-contained dwelling which can be lawfully used as a place of residence, including granny flats and dual key properties
• the property was solely or dominantly used for residential purposes and
• either:
  • you are not connected to the electricity grid and you have your own infrastructure for generating electricity or
  • your electricity was supplied through an embedded network, sub-metering arrangement, or other on-supply arrangement and you were invoiced by a third party for the electricity you use. 
    Common examples are apartment buildings, retirement villages, caravan parks, and regional communities whose electricity is supplied by mining companies.

Who shouldn't apply

You won't be eligible if, at 30 September 2025:

• you were not incurring electricity costs
• you were an owner leasing the property to tenants
• you were an employer providing housing to employees as part of their employment terms. If the employee was leasing the property and invoiced for their electricity charges, they are eligible for the credit
• you were a resident of Christmas or Cocos (Keeling) Islands or
• the property was primarily used for short stay holiday accommodation such as an Airbnb.

All other households

Apply through the Online Services Portal between 13 October 2025 and 31 March 2026.

You will need to provide:

• a copy of your identification document.
• a bank statement for the nominated account in the name of the applicant(s).
  • The statement you provide must include the account name, BSB and account number. We don’t need to see your transaction details.
  • If the nominated account is not in the name of all owners or tenants, provide a completed Authorisation form with the ID of each owner or tenant.
• a copy of the lease agreement (if you are a tenant).
• evidence of electricity costs covering 30 September 2025.
  • If your property is on an embedded network or sub-meter, provide the invoice from a third party (strata management, caravan or retirement management company) recouping the costs from you as owner or tenant.
  • Off-grid households need to substantiate power generation infrastructure by providing evidence of costs incurred, such as receipts for solar panels, generators or associated expenses.

Don't apply if you were a Synergy or Horizon Power customer on 30 September 2025.

If you have a small business

If you operate a small business from a commercial premises and you are not directly billed by Synergy or Horizon Power, contact the Small Business Development Corporation on 08 6552 3300 or see their website for information.

If you operate a small business from your home and you are not directly billed by Synergy or Horizon Power, apply through the Online Services Portal between 13 October 2025 and 31 March 2026.

Your provider will automatically apply the credit to your account on 11 October 2025.

See your electricity provider for details.

• Contact Synergy on 13 13 53 or see their website.
• Contact Horizon Power on 1800 267 926 or see their website.

We will check with electricity providers to ensure households don't receive two payments for the same property.

If you close your Synergy or Horizon Power account after 30 September 2025

Under Synergy's and Horizon Power’s terms and conditions, customers forfeit any credit not used if they close their account and don't open another eligible residential account by 
31 March 2026. RevenueWA does not provide credits, part payments or refunds to customers that forfeit their credit.

• If you open a new Synergy or Horizon Power account before 31 March 2026, contact your provider to discuss transferring your credit.
• If you closed your account before the credit was applied, contact us to discuss your circumstances.