Department of Communities - Child protection complaints and feedback

For lodging a complaint relating to children protection or providing feedback.

If you have concerns for the wellbeing or safety of a child, please contact the Central Intake Team on 1800 273 889 or email cpduty@communities.wa.gov.au.  

Whether you are lodging a complaint or paying a compliment, your feedback is the key to the Department of Communities continuous improvement.

Communities respects the right for anyone to make a complaint who is dissatisfied about a service, product, staff or the handling of a complaint by Communities or any aspect of its operations.

Once you lodge the form you will be contacted by a member of the Complaints Management Unit within two working days to discuss your complaint further. When we phone you, the number will appear as ‘private’ on your device.  If you do not receive a return call, please feel free to contact us on 1800 333 325 (1800 FEEDBK).

Some complaints need to be addressed via other review processes. Please see the Complaints Kit for further information. If your complaint can be addressed via an alternative pathway, the Complaints Management Unit will provide information about how and where to address these matters.

If you are dissatisfied with the outcome of the complaints process or wish to take your complaint outside of the Department of Communities please contact the Ombudsman Western Australia on (08) 9220 7555 or 1800 117 000 (country free call).

 

Page reviewed 5 July 2021