Department of Communities - Purpose and Values

Our purpose and iCREATE values.

Our purpose

Collaborating to create pathways that enable individual, family and community wellbeing.

Collaborating means a lot more than just collaborating between ourselves, or with funded services. It’s about making use of the unique capabilities of our clients, their family, friends and networks, other agencies, and the not-for-profit and private sectors. It’s about combining our expertise and efforts for greater collective impact.

Create pathways that enable means we take a strengths-based approach to supporting people and communities to make needed change, and ultimately, to thrive. We ‘do with’ rather than ‘do to’ or ‘do for’. We help empower people to make their own choices and take responsibility for their own lives to the maximum extent possible. 

Individual, family and community represent the far reaching nature of our work across all aspects of society. For example, ensuring children are safe, supporting individuals and families, helping people access a home, creating diverse and inclusive communities.

Wellbeing is a concept that means much more than just getting by or being happy. It spans all aspects of the Maslow Pyramid – from being safe through to thriving. At an individual level, it can mean being able to respond to difficult circumstances, constructively engage with the world around us, the capability to choose a life you value, have positive relationships, and feel a sense of meaning and belonging. Being safe, functional, strong, resilient and included are all part of the concept of wellbeing.

Our iCREATE values

Integrity: We show a consistent and uncompromising adherence to honest and strong ethical principles as set out in our Code of Conduct and consistent with the high expectations of the people we serve.

Courage: We understand that doing what is right is not always what is easy. And that to achieve something new, we must be willing to do what we have never done before.

Respect: We treat everyone with dignity and fairness. We recognise contribution and value diversity.

Empathy: We extend ourselves to understand other people’s perspectives and experiences; to ‘walk in their shoes’. We communicate and act in a respectful way that makes sense to others.

Accountability: We are individually accountable and collectively responsible. We own our actions and see them through for the best possible outcome.

Trust: We say what we mean and act accordingly. We are honest in our dealings and use of resources. We keep our promises and act with integrity.

Empowerment: We support our colleagues, individuals and the community to be the best they can be.

Page reviewed 8 July 2021