RevenueWA Online Services system requirements

While our online systems/portals will work on a number of different browsers and operating systems, some system requirements will allow for optimal usage.

The following are recommended:

• Operating systems - Windows 10
• Web browsers
  • Google Chrome
  • Microsoft Edge
• Screen resolution - 1680 x 1050 pixels or higher
• Cookies and JavaScript must be enabled. Use your browser's Help function or contact your Systems Administrator for information about how to enable these features.

Passwords that can be guessed by unauthorised users create the opportunity for breaches of security.

To ensure maximum security, passwords must be hard to guess, not just by other people but also by extremely fast computers armed with multilingual dictionaries.

Your password must:

• be between 8-20 characters in length
• contain a combination of upper and lower alpha characters
• contain at least 1 numeric character or special character (!@#$%^&*)
• contain spaces if you wish

Your password must not:

• contain the word 'password'
• contain 4 consecutive keyboard characters (e.g. ABCD, ZXCV, ASDF, QWER, 1234, 2345, 7890)
• contain your username
• contain your contact name (e.g. Contact Name = James Smith. The password cannot contain James or Smith)
• contain your contact telephone number
• be divulged to anyone
• be written down or displayed

Our online systems/portals allow the user to upload documents associated with the transaction being carried out. There are certain limitations to the files that can be uploaded.

Uploaded documents must meet the following set of rules:

• The file name must not exceed 50 characters in length
• The file name must not contain any special characters such as !:@$#/&*~^|
• The file size must not exceed 10Mbs

The following file types can be uploaded:

• Image files (GIF, JPEG, JPG, PNG, TIFF)
• Microsoft files (XLS, XLXS, DOC, DOCX, MSG)
• Others (PDF, ZIP, RTF, TXT, XPS)

After 14 March 2026, when you access our online service portals, you will be redirected to our new RevenueWAConnect page.  

This centralised landing page will allow you to log in to our services using a single username and password.  You will be able to access the services you are currently registered for and can register for other services as needed.

To make these changes, we will be resetting all usernames and passwords for our portals.  Your username will be the email address currently registered with the portal you use.  Please ensure you know your registered email address before this date or contact us to find out.

The first time you log in after 14 March, you must:

• reset your password by selecting ‘Forgot password’ and
• link your account to your chosen authentication method and
• verify your email address.  

Authentication

Authenticating your login provides an extra level of security that will make it safer for you to access and use our services.  You can authenticate using: 

• Microsoft Authenticator
• Google Authenticator or
• phone or text message (Microsoft automated service).

RevenueWAConnect will provide step-by-step instructions for how to download an authenticator app or link our online services to one you have already downloaded.