Q: What is the Treebate program?
A: Treebate is a Western Australian Government initiative that helps households to plant native trees on their private property. Eligible residents can claim a rebate of up to $150 when they purchase and plant up to five native trees, making it more affordable to grow greener, cooler and more liveable neighbourhoods.
Q: How long will the Treebate program be open?
A: Treebate opened on 28 July 2025 and will remain open until June 2029. The second year of the program opened on 3 August 2026.
Q: Who is eligible for Treebate?
A: Residents of Western Australia who are aged 18 years or older.
Q: Is there a household limit on Treebate claims?
A: No, there is no household limit. Every Western Australian over the age of 18 can claim up to five trees in a program year.
Q: What type of tree can I buy?
A: Eligible trees under Treebate must be native (defined as being indigenous to Australia) and having a canopy over three metres in height at maturity.
If you are not sure whether the plant that you wish to buy is a native tree, please ask your commercial nursery or retailer for help before making a purchase.
Q: What am I able to claim?
A: You can claim a rebate of up to $150 for purchasing and planting up to five native trees on your private property.
Q: How do I claim the rebate?
A: You can apply for the rebate using one of three ways:
The ServiceWA app is the fastest, most secure and most convenient way to claim.
If you are unable to claim through the ServiceWA app, you can find two alternative claim options on the Treebate website.
Q: I have claimed already, can I claim again?
You may claim once per program year.
In the first year you could claim only one native tree, but you can now claim up to five native trees per program year for the next three years.
Q: How many times can I claim from Treebate?
A: Treebate is available once per person, per program year. You can claim Treebate up to four times during the four-year program.
Q: What is a program year?
A: 10,000 rebates are allocated to each year of the program (program year). Each Western Australian resident can make one claim per program year. The date that your claim is approved will determine the program year your claim is applied to:
- Program year 1 opened 9.00am Monday 28 July 2025, and closed at 8.59am Monday 3 August 2026.
- Program year 2 opened at 9.00am Monday 3 August 2026 and closes at 8.59am Monday 2 August 2027, or when 10,000 rebates have been claimed.
Opening and closing of program years 3 and 4 will be provided in the future. The program closes on 30 June 2029.
Q: I tried to claim multiple trees in program year 1, but only received a rebate for one. Can I claim the other trees in program year 2?
A: Yes. You can claim up to five trees in program year 2 of Treebate. You need to ensure that they are all on the same tax invoice and that you have not previously made a successful claim for them.
Q: What documents and information do I need to make a claim?
A: You need a single tax invoice as proof of your tree purchases and to show the price paid for the trees. The rebate amount that you receive will be equal to the amount you spent on the trees, up to $150.
When purchasing your native trees, ask for an itemised tax invoice. It can be hardcopy or digital. If it is hardcopy, you will need to take a photo or scan the tax invoice and upload it to ServiceWA when you submit your claim.
A valid itemised tax invoice must contain the following information clearly:
- Business name of the retailer
- Australian Business Number (ABN)
- Receipt number
- Date of invoice (on or after 28 July 2025)
- Itemised purchases, clearly showing details of the products purchased.
- Total value paid (including GST)The tax invoice must not be handwritten or have handwritten additions such as a date or ABN.
Q: Can my purchases be split across multiple tax invoices?
A: No, you can only provide one valid invoice per claim. Eligible claimants will only be able to make one successful claim.
Q: Why do I need a tax invoice to be able to claim?
A: You need a single tax invoice as proof of tree purchase and to show the price paid for the trees. The rebate amount that you receive will be equal to the amount you spent on the trees, up to $150.
When purchasing a native tree, ask for an itemised tax invoice. It can be hardcopy or digital. If it is hardcopy, you will need to take a photo or scan the tax invoice and upload it to ServiceWA when you submit your claim.
The tax invoice must not be handwritten or have handwritten additions such as a date or ABN.
Q: I don’t have a tax invoice. Can I still make a claim?
A: No.
Q: Why do I need photos of the plant labels?
A: Photos of the plant labels showing the common or scientific name of the trees are required to verify you have purchased native trees. If there is no plant label on the pot, there might be one on the shelf where the plants are displayed. Ask the nursery or garden centre staff for help if you are unsure.
Q: I bought a native tree before Treebate started. Can I claim a rebate?
A: No. Only purchases made on or after 28 July 2025 are eligible to claim Treebate.
Q: I cannot find the name of the native tree I bought on the ServiceWA claim form.
A: The ServiceWA app has an extensive list of Australian natives, however it is possible that you have purchased one with a slightly different name. Please email treebate@dwer.wa.gov.au and include a photo of your plant label, clearly displaying the name of the tree you have purchased.
Q: How is the rebate amount determined?
A: Eligible Western Australians can claim up to $150 for up to five native trees. For example, if your tax invoice shows you spent $180 on your native trees, you will receive $150. If your tax invoice shows you spent $40 on one native tree, you will receive $40.
Q: Do I have to buy a tree from a specific nursery?
A: You can buy your native trees from any Western Australian commercial nursery or retailer. To claim Treebate, you will need a printed or digital itemised tax invoice and a photo of the plant labels. Handwritten tax invoices will not be accepted. Private purchases made through Facebook Marketplace, Gumtree or classifieds are not eligible for a rebate.
Q: Is treebate.com.au affiliated with the Western Australian Government?
A: No. Treebate.com.au, the information it contains and any links it provides to third party websites are operated independently of the Western Australian Government (WA Government) and its Treebate program. Treebate.com.au is not affiliated with, endorsed by, sponsored by, operated by or approved by the WA Government, its departments, including the Department Water and Environmental Regulation or the WA Government's Treebate program or ServiceWA. All information, advice, views or services on treebate.com.au are that of treebate.com.au and not the WA Government.
Eligibility for any rebate is determined only by the WA Government’s Treebate Program. Official information about the Treebate program, including eligibility criteria and claim methods, is available only through the WA Government website and approved WA Government channels. Treebate
To protect your personal information, always use the official WA Government Treebate webpage or approved claim methods listed on wa.gov.au when submitting a rebate claim. Treebate
Q: Why am I posting my paper claim to an address in New South Wales?
A: Although the Treebate program is run by the WA Government, claim and payment processing are managed by WAIVPAY, a trusted third-party provider that operates nationally. WAIVPAY's processing centre is located in New South Wales, which is why the postal address for submitting paper forms is based there.
Q: Who is WAIVPAY?
A: Waivpay Limited is a secure third-party payment provider used by the WA Government to process payments and reimbursements for certain programs, including the Treebate program.
Q: How do I set up the ServiceWA app to make a claim for Treebate?
A: Please visit the ServiceWA Current offers webpage for more information on setting up a ServiceWA account and claiming the Treebate offer via the ServiceWA app.
If you need help setting up your Digital ID, please watch ServiceWA step-by-step videos, and resources and translations. You can also ask for support through ServiceWA Customer Care on 13 33 92 (open 24/7) or support@digital.wa.gov.au (open 8.30am-4.30pm, weekdays).
Q: Will I receive a notification and status update on the claim I submitted through the ServiceWA app?
A: Once you submit a claim through the ServiceWA app, you’ll receive a notification in your ServiceWA Inbox confirming your submission, along with your claim reference number. All future updates about your Treebate claim will also be sent to your ServiceWA Inbox. To ensure you don’t miss any important updates, please make sure email and push notifications are enabled in the app. If you submitted a paper form, you will receive updates on your claim via email.
Q: Who can help me claim Treebate?
A: Please contact ServiceWA Customer Care on 13 33 92 (open 24/7) or email support@digital.wa.gov.au (8.30am-4.30pm weekdays).
Q: How long will it take to receive my payment?
A: Successful claims will see payments delivered to your nominated bank account within approximately seven working days. Claimants will receive a ServiceWA Inbox message notifying when their claim has been approved.
Processing times for alternative claims will take up to 30 days. Paper form claims will receive an email from Waivpay (no-reply@waivpay.com) to their nominated email address. It is possible that your payment may be delivered to your bank account before you receive a notification. Please check your bank account regularly.
Q: I received a ServiceWA Inbox message saying my claim was declined. Why?
A: If you received a message in your ServiceWA Inbox stating that your claim was declined, the reason for the decision will be included in that message. Please review the Inbox message carefully for specific details regarding your claim outcome.
Q: My tax invoice itemises my tree purchase plus other items. Can I still use this tax invoice to make a claim?
A: Yes. The rebate will be based on the eligible trees entered in your claim and no other items.
Q: Can I claim any other items to help with establishing the native tree I purchased for Treebate?
A: No.
Q: I received an error message saying the image file I'm trying to upload is too large. What should I do?
A: If you receive an error message stating that the file you're trying to upload is too large, it means the file exceeds the maximum size limit of 10MB per image. Please ensure the file is no larger than 10MB and is an acceptable file type (JPEG, PNG, TIFF, GIF, and HEIC). You are required to upload an image of the label for each tree claimed.
Q: I have received a message notifying me of an update to my claim status. What do I need to do?
A: The below are the different ServiceWA user claim notification messages, and associated actions:
- Submitted – Your claim has been received. It will be assessed against the eligibility criteria. You will receive an Inbox message if there are any issues with your claim or on successful payment to your nominated bank account.
- Successful – Your Treebate payment has been deposited in your nominated bank account ending in ####. For questions about your claim contact ServiceWA Customer Care on 13 33 92 or support@digital.wa.gov.au.
- Unsuccessful - Your claim has been declined due to the reason stated in the inbox message. If eligible, you may revise your application and resubmit it for consideration. If you believe your claim has been declined in error or if you would like to discuss the outcome of your claim, please contact ServiceWA Customer Care at support@digital.wa.gov.au or 13 33 92 with your claim reference number.
If you have claimed through the alternative claim options, you will receive the following notification messages:
- Submitted – Your claim has been received. It will be assessed against the eligibility criteria. You will receive an email within 20 business days with the outcome of your claim or details of any issues requiring attention.
- Approved – Your claim has been approved. Funds will be deposited in your nominated account within 7 business days.
- Fulfilled – Your rebate has been sent to your nominated bank account.
- Declined – Your claim has been declined due to the reason stated in the email. If you believe your claim has been declined in error or if you would like to discuss the outcome of your claim, please email treerecovery@dwer.wa.gov.au.
Treebate - Frequently Asked Questions
Find answers to common questions about the Treebate program on our FAQ page.
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