Q: When will the Treebate program go live and how long will the program be open?
A: Treebate opened on 28 July 2025 and will run for four years. Each year an annual allocation of 10,000 Treebates will be released.
Q: Who is eligible for Treebate?
A: Residents of Western Australia who are aged 18 years or older.
Q: What am I able to claim?
A: You can claim a rebate of up to $150 for purchasing and planting one native tree on your private property.
Q: What documents and information do I need to make a claim?
A: You need a tax invoice as proof of tree purchase and to show the price paid for the tree. The rebate amount that you receive will be equal to the amount you spent on the tree, up to $150.
When purchasing a native tree, ask for an itemised tax invoice. It can be hardcopy or digital. If it is hardcopy, you will need to take a photo or scan the tax invoice and upload it to ServiceWA when you submit your claim.
The tax invoice must not be handwritten or have handwritten additions such as a date or ABN.
Q: How do I claim the rebate?
A: You can apply for the rebate using one of two ways:
The ServiceWA app is the fastest, most secure and most convenient way to claim.
If you are unable to claim through the ServiceWA app, you can download a manual claim form found on the Treebate website, print it out and post it. Please note that manual claim forms submitted via other channels, like email, are not accepted. Completed forms can be posted to:
Treebate
Waivpay Limited
PO Box R1691
Royal Exchange NSW 1225
Along with copies of your identity documents to meet 100 points of ID as outlined in the paper claim form.
Q: Who is WAIVPAY?
A: Waivpay Limited is a secure third-party payment provider used by the WA Government to process payments and reimbursements for certain programs, including the Treebate program.
Q: Why am I posting my paper claim to an address in New South Wales?
A: Although the Treebate program is run by the WA Government, claim and payment processing are managed by WAIVPAY, a trusted third-party provider that operates nationally. WAIVPAY's processing centre is located in New South Wales, which is why the postal address for submitting paper forms is based there.
Q: How do I set up the ServiceWA app to make a claim for Treebate?
Download or update the latest version of the ServiceWA app.
Ensure that your Digital ID (myID) is set to at least Standard strength.
Sign in to the ServiceWA app using your Digital ID.
Visit the following website for support with setting up the Service WA app: ServiceWA app: Support.
If you need assistance setting up the ServiceWA app, step-by-step videos and support materials are available to guide you through the process. You can also contact ServiceWA Customer Care on 13 33 92 (available 24/7) or support@digital.wa.gov.au.
Q: Will I receive a notification and status update on the claim I submitted through the ServiceWA app?
A: Once you submit a claim through the ServiceWA app, you’ll receive a notification in your ServiceWA Inbox confirming your submission, along with your claim reference number. All future updates about your Treebate claim will also be sent to your ServiceWA Inbox. To ensure you don’t miss any important updates, please make sure email and push notifications are enabled in the app. If you submitted a paper form, you will receive updates on your claim via email.
Q: Who can help me claim Treebate?
A: Please contact ServiceWA Customer Care on 13 33 92 (open 24/7) or email support@digital.wa.gov.au (8.30am-4.30pm weekdays).
Q: How long will it take to receive my payment?
A: Successful claims will see payments delivered to your nominated bank account within approximately seven working days. Claimants will receive a ServiceWA Inbox message notifying when their claim has been approved.
Processing times for paper form claims will take up to 30 days. Paper form claims will receive an email from support@digital.wa.gov.au to their nominated email address. It is possible that your payment may be delivered to your bank account before you receive a notification. Please check your bank account regularly.
Q: Is there a household limit on Treebate claims?
A: No, there is no household limit. Every Western Australian over the age of 18 can claim one tree. A separate claim is required for each tree.
Q: There are three eligible people in our household. We bought three native trees in the one transaction and have one tax invoice. Can we use that tax invoice to claim one tree each.
A: Yes, as long as each person claims for the cost of a different tree on the tax invoice.
Q: Why do I need a tax invoice to be able to claim?
A: You need a tax invoice as proof of tree purchase and to show the price paid for the tree. The rebate amount that you receive will be equal to the amount you spent on the tree, up to $150.
When purchasing a native tree, ask for an itemised tax invoice. It can be hardcopy or digital. If it is hardcopy, you will need to take a photo or scan the tax invoice and upload it to ServiceWA when you submit your claim.
The tax invoice must not be handwritten or have handwritten additions such as a date or ABN.
Q: I don’t have a tax invoice. Can I still make a claim?
A: No.
Q: Why do I need a photo of the plant label?
A: A photo of the plant label showing the common or scientific name of the tree is required to verify you have purchased a native tree. If there is no plant label on the pot, there might be one on the shelf where the plants are displayed. Ask the nursery or garden centre staff for help if you are unsure.
Q: How many times can I claim for Treebate?
A: Treebate is available once per person. You can claim one Treebate during the four-year program.
Q: I purchased a tree but the allocations for this year were exhausted before I could make a claim. Can I claim next year?
A: Yes, you can still make a claim next year. Keep a copy of your tax invoice and the plant label for your claim.
Q: I bought a native tree before Treebate started. Can I claim for a rebate?
A: No. Only purchases made on or after 28 July 2025 are eligible to claim Treebate.
Q: I cannot find the name of the native tree I bought on the ServiceWA claim form.
A: The ServiceWA app has an extensive list of Australian natives, however it is possible that you have purchased one with a slightly different name. Please email support@digital.wa.gov.au and include a photo of your plant label, clearly displaying the name of the tree you have purchased.
Q: How is the rebate amount determined?
A: Eligible Western Australians can claim up to $150 for one native tree. For example, if your tax invoice shows you spent $180 on your native tree, you will receive $150. If your tax invoice shows you spent $40 on your native tree, you will receive $40.
Q: Do I have to buy a tree from a specific nursery?
A: You can buy your native tree from any Western Australian commercial nursery or retailer. To claim Treebate, you will need an itemised tax invoice and a photo of the plant label. Private purchases made through Facebook Marketplace, Gumtree or classifieds are not eligible for a rebate.
Q: What type of tree can I buy?
A: Eligible trees under Treebate must be native (defined as being indigenous to Australia) and having a canopy over three metres in height at maturity.
If you are not sure whether the plant that you wish to buy is a tree, please seek help from your commercial nursery or retailer before making a purchase
Q: I received a ServiceWA Inbox message saying my claim was declined. Why?
A: If you received a message in your ServiceWA Inbox stating that your claim was declined, the reason for the decision will be included in that message. Please review the Inbox message carefully for specific details regarding your claim outcome.
Q: I purchased two trees on a single tax invoice and the total cost is under $150. Which tree will the rebate apply to?
A: The rebate will only be applied to one eligible tree. The rebate will be based on the eligible tree entered in the claim form and no other items.
Q: My tax invoice itemises my tree purchase plus other items. Can I still use this tax invoice to make a claim?
A: Yes. The rebate will be based on the eligible tree entered in the claim form and no other items.
Q: Can I claim any other items to help with establishing the native tree I purchased for Treebate?
A: No.
Q: I received an error message saying the image file I'm trying to upload is too large. What should I do?
A: If you receive an error message stating that the file you're trying to upload is too large, it means the file exceeds the maximum size limit of 10MB. Please ensure the file is no larger than 10MB and is an acceptable file type ( JPEG, PNG, TIFF, GIF, and HEIC).
Q: I have received a message notifying me of an update to my claim status. What do I need to do?
A: The below are the different ServiceWA user claim notification messages, and associated actions:
Pending - Your claim has been received and is currently under review. You will be notified once a decision has been made. Please note that until your claim has been processed, you will not be able to put in another claim for the rebate you have applied for.
Approved - Your claim has been approved. A payment will be processed to your nominated bank account as per the details provided. Please allow at least 7 business days for the payment to be deposited into your bank account.
Declined - Your claim was not approved. Please refer to the notification for details for reasons why your claim was declined or contact us if you have any questions. If eligible, you may revise your application and resubmit it for consideration.
Fulfilled – Payment has been successfully made into the nominated bank account. Please check your bank account for the transaction at least a week prior to the date stated in the approval message and that your bank account details match the information provided in the notification.
Treebate - Frequently Asked Questions
Find answers to common questions about the Treebate program on our FAQ page.
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