From 7 May to 4 July, there will be a ServiceWA Digital Assist Kiosk trial set up to help families set up their app to claim the WA Student Assistance Payment.
The ServiceWA Digital Assist Kiosk trial is a free walk-in service located in central public libraries across WA.
There will be five metropolitan areas and seven regional locations.
What to bring
To get help at a ServiceWA Digital Assist Kiosk, please bring your:
- Smartphone with the ServiceWA and myID apps installed and your battery charged up
- Any two of your Australian identity documents:
- passport (an Australian passport, either current or less than 3 years expired)
- driver’s licence or learner’s permit
- birth certificate
- visa (using your foreign passport)
- ImmiCard
- citizenship certificate
- Medicare card.
- Your child’s WA student number (WASN). This can be found on school reports, previous NAPLAN results, and some high school student SmartRider cards. If your child has started Kindergarten or Pre-primary this year and you do not have anything with their WA student number, please contact their school who can provide you with this information.
- Your bank details, including your BSB and account number.
Visiting a ServiceWA Assist Digital Kiosk
You do not need to book an appointment to visit a ServiceWA Digital Assist Kiosk, you can simply walk in during the times and dates allocated to the locations below.
We recommend you allow enough time in case there is high demand for the service and allow at least 30 minutes to get your ServiceWA app and Digital ID (myID) set up with kiosk staff.
ServiceWA Digital Assist Kiosk Locations
| Location | Date/ times |
|---|---|
Joondalup Library |
|
Broome Library |
|
Armadale Library Armadale Central Shopping Centre, 64/10 Orchard Avenue, Armadale |
|
Esperance Public Library |
|
Karratha Library |
|
Midland Library |
|
South Hedland Library |
|
Geraldton - various locations Monday: Geraldton Senior High School, Carson Terrace, Geraldton Tuesday: Geraldton Regional Library, 37 Marine Terrace, Geraldton Wednesday: Rangeway Primary School, 4 Cassia Street, Rangeway | *Please note the location for the date you're attending
|
Mary Davies Library and Community Centre (Rockingham) |
|
Margaret River Library |
|
Bridgetown Library |
|
Ruth Faulkner Library (Belmont) |
|
FAQs
I don’t live near a ServiceWA Digital Assist Kiosk trial location. Will more locations be added? How can I get help?
Show moreAs this is a trial, no further locations are planned to be added however, if you need support to claim the WA Student Assistance Payment and there is no ServiceWA Digital Assist Kiosk location near you, then please call 13 33 92 or email support@digital.wa.gov.au
You may also wish to visit the ServiceWA webpages to learn more about setting up your app and getting your Digital ID.
What is the WA Student Assistance Payment?
Show moreWASAP is an initiative providing financial support to Western Australian families for school expenses, such as books and IT equipment, sport and music costs, stationery, school shoes, uniforms, excursions and camps, plus other extra costs, including food and groceries. Learn more at the ServiceWA Latest offers webpage.
Do I need to make a booking to attend the Digital Assist Kiosk?
Show moreNo, you don’t need to make a booking. Simply visit a ServiceWA Digital Assist Kiosk location during kiosk open hours and someone can help you.
How many staff will be available at each Digital Assist Kiosk locations?
Show more2-4 depending on demand and availability.
