Complaints that can be handled by the Local Government Inspector and Inspectorate officers are very focused. They centre on integrity and conduct.
Although concerns regarding rates charges, planning permits, and waste collection are important to the community, these matters do not fall within the authority of the Inspector. We encourage you to review the types of complaints we can address.
The Local Government Act 1995 (the Act) empowers the Local Government Inspector to receive and assess complaints. Where further review and investigation are required, the Inspector can intervene to ensure that local governments are providing good governance to their communities.
Reforms to the Act have overhauled the complaint system to provide increased consistency and clarity.
- All complaints are submitted to the Local Government Inspector.
- The Inspector or their delegate decides whether to accept the complaint.
- If the complaint alleges a breach, the Inspector or their delegate determines the type of breach it relates to and the process to be undertaken.
- The Inspector must decline to accept the complaint if it is received outside of the time limit in which proceedings may be commenced for the offence.
- The Inspector is required to acknowledge complaints within 14 days of receiving them.
More information and resources regarding complaints are available below:
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