About the offer
The WA Student Assistance Payment is now available to claim through the ServiceWA app.
Claims close on 25 September 2026.
The State Government is offering a third round of the WA Student Assistance Payment (WASAP). WASAP is a cost-of-living measure to support eligible families with school-related costs such as books, uniforms, excursions and other everyday expenses.
The payment offers support to parents and carers of school-age children with:
- $150 for each Kindergarten and primary student, and
- $250 for each secondary student.
Eligibility criteria
The WA Student Assistance Payment is available to:
- Students from Kindergarten to Year 12 who are enrolled in a WA public school, non-government school.
- Students in Pre-primary to Year 12 educated by a registered home educator.
- International full fee-paying students if they are enrolled in a WA registered school.
- Mature age students studying to achieve a Western Australian Certificate of Education (WACE).
- Students in the care of people assessed and approved as family carers, significant other carers and community foster carers by the Department of Communities.
- Students enrolled in the School of Isolated and Distance Education, Christmas Island District High School and Cocos Island District High School.
Student eligibility will be validated through their unique WA student number (WASN) found on school reports, NAPLAN results and may also be on school-issued secondary student SmartRider cards.
Parents or carers of students who have started Pre-primary or Kindergarten this year and do not have anything with their WA student number should contact their school to obtain this information.
Who can lodge a claim?
Claims for eligible students can be lodged by:
- a primary caregiver (parent, guardian, or carer) responsible for the eligible student.
- a student aged 18 or over.
- an independent minor:
- under regulation 147(1) of the Western Australian School Education Regulations 2000, as deemed by the principal.
- with a current letter of confirmation or statement from Centrelink that confirms independent status.
- a carer under the Western Australian Carers Recognition Act 2004.
How to claim
The ServiceWA app is the fastest and most convenient way to claim the WA Student Assistance Payment.
To make your claim, log in to ServiceWA with your Digital ID (myID), which will need to be at least at a ‘Standard identity strength’. If you need help setting up your Digital ID, please watch our step-by-step videos here.
To find out more information about the payment, visit the Department of Education’s WASAP page.
What will I need to claim?
The following items will be required for your claim:
- For each student you are claiming for, you will need:
- WA student number (WASN)
- Full name (as enrolled)
- Date of birth
- Name of school where the student is enrolled
- Year level
- The bank account details where the payment will be deposited.
ServiceWA Digital Assist Kiosks
You can get in person help with the ServiceWA app to claim the WA Student Assistance Payment at a ServiceWA Digital Assist Kiosk.
They are pop-up support kiosks located at select locations across Western Australia over the next few months.
They provide free, in-person assistance to help you set up the ServiceWA app and set up your Digital ID (myID) to access secure services and offers. You will also receive help to claim the WA Student Assistance Payment.
Find out more about what to bring with you and where to find the Kiosk locations here.
Alternative ways to claim
If you are unable to, or do not wish to use the ServiceWA app, alternative methods to submit a claim are available including an online form and a printable paper claim form. Both are available at the Department of Education’s WASAP page.
You will need to provide copies of identity documents to meet the 100-point ID check. If you are unable to provide 100 points of identification, contact your school to help submit your claim.
Successful claims submitted through an alternative process may take up to 30 days to process due to manual identity verification.
Stay up to date
To stay up to date on the latest offers and services available, download the ServiceWA app and enable push notifications.
The ServiceWA app is available to download on the Apple App Store and Google Play Store.
Help with ServiceWA app
For technical support, including setting up the ServiceWA app, and help with your Digital ID, visit the ServiceWA support page.
Digital ID support is also available in different languages. Find videos in your language on the ServiceWA app: Resources and Translations page.
For support and general information about ServiceWA or if you need assistance to download the app call ServiceWA Customer Care on 13 33 WA (13 33 92) or email support@digital.wa.gov.au.
WA Student Assistance Payment FAQs
How do I find my child’s WA student number (WASN)?
Show moreA WASN is an 8-digit number, sometimes called a SCSA or student number. This number can be found on school reports including NAPLAN results. For secondary students, it may also appear on a school-issued SmartRider. If you can’t locate the WASN, your child’s school will be able to provide it.
My child is in Kindergarten and has not received a report. How do I get their WASN?
Show moreIf your child is in Kindergarten and has not yet received a school report, please contact their school directly. The school can provide you with your child's WA student number (WASN).
How long will it take to receive the payment?
Show moreSuccessful claims submitted through the ServiceWA app will see payments delivered to claimant bank accounts within approximately 7 working days. You will receive ServiceWA Inbox message notifying when the claim has been approved.
Successful claims submitted through an alternative process may take up to 30 days to process due to manual identity verification.
How will I know the outcome of my claim?
Show moreYou will receive a claim update if there is a problem with your claim, or upon successful transfer of payment.
If you claimed through the ServiceWA app, your claim update will be sent to your ServiceWA Inbox. If you claimed through an alternative process, your claim update will be sent to the email address nominated on your claim form.
How do I know if I’m logged into the ServiceWA app?
Show moreWhen you open the ServiceWA app, you will see a yellow circle at the top right corner. If there is a profile icon you have not logged into the ServiceWA app.
You will need to log in with your Digital ID to a Standard strength to access the WA Student Assistance Payment.
To do this, tap the yellow circle to visit the Services screen, scroll to the end and click ‘Log in’. Refer to the guidance on how to set up your ServiceWA app and how to Get Your Digital ID.
If you can see your initials, you are logged in with your Digital ID.
I have provided the wrong bank account details, and my claim has been processed. How can I make changes to my application?
Show moreIf you have submitted the wrong bank details in your application, please call 13 33 92 with your claim reference number handy. This number can be found in your ServiceWA app Inbox message if you submitted the claim through the ServiceWA app, or in your email inbox if you submitted the claim through the Department of Education’s online form.
Please note that the Department of Education and ServiceWA cannot be held responsible for inaccuracies in provided bank account details.
My child does not have a family name. How do I submit a claim via the ServiceWA app if the family name is a mandatory field?
Show moreIf your child has one name and they don’t have a family name, you will need to submit a printable paper claim form. Please visit the Department of Education’s WASAP page to access the form.
How do I get help to claim?
Show moreYou can visit a ServiceWA Digital Assist Kiosk for in-person help to:
- Log into the ServiceWA app and set up your Digital ID (myID) to claim using the ServiceWA app.
- Complete an online form.
- Complete a paper form.
Public libraries and Community Resource Centres in Western Australia have computers with free internet access and some allow you to print. You may be required to book time in advance. Find a library or Community Resource Centre near you. Please note that some Community Resource Centres may charge for additional assistance with the ServiceWA app.
Alternatively, your school can assist you to submit a claim.
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