Before you submit a complaint to the Energy and Water Ombudsman Western Australia, it is a good idea to try to solve the problem by contacting the electricity, gas or water services provider concerned.
Services providers have internal complaint resolution procedures that should be able to resolve the complaint to your satisfaction.
Keep records of your contacts with the provider.
If your attempt to solve your problem with the electricity, gas or water provider has been unsuccessful you can complain to the Energy and Water Ombudsman Western Australia.
If there are special reasons why you do not wish to approach the electricity, gas or water supplier first, you may complain directly to the Energy and Water Ombudsman Western Australia who will consider whether to start an investigation or refer you back to the electricity, gas or water provider’s internal complaints system.
You can submit a complaint to the Energy and Water Ombudsman Western Australia in a variety of ways:
- by telephone or email
- by using the online complaint form
- by mail to Energy and Water Ombudsman Western Australia PO Box Z5386 Perth WA 6831 using the printable complaint form
- by mail to Energy and Water Ombudsman Western Australia PO Box Z5386 Perth WA 6831 with a letter
- by fax using the printable complaint form to 61 8 9220 7599 or freefax 1800 611 279
- in person by visiting the Energy and Water Ombudsman Western Australia's Office at Level 2, Albert Facey House, 469 Wellington Street, Perth
Before making a complaint read through the information provided in making a complaint.
