Energy supply

Pay an energy bill, report faults in your area, and find out about network coverage.
Applicants who hold an appropriate concession card may be eligible for a subsidy to assist with their electricity costs.
Learn more about which rebates or concessions you may be eligible for and add your concession card details to your Synergy account, so you can start saving now.
Apply for a payment extension if you are experiencing difficulty paying your bill on time and need a little more time to pay.
Occasionally, power failure can cause loss or damage. For this reason we provide affected customers with the opportunity to claim compensation.
Complete an online enquiry regarding the energy concession extension scheme.
Complete an online enquiry about the Energy Concession Extension Scheme, Life Support Equipment Energy Subsidy, or Thermoregulatory Dysfunction Subsidy.
My Account is Horizon Power’s online customer portal where all your billing and payment information is stored in one convenient place.
Take control with our most convenient ways to pay your Synergy bill, update your details, manage your connections or track your usage.
Payment options for your Horizon Power electricity bill.
Payment options for you Synergy electricity bill.
Search our map and report a faulty streetlight online.
Report a non-urgent issue to Western Power like graffiti or your power quality.
Apply for a temporary or permanent supply to be connected to your new home.
Submit your own electricity meter reading through our online portal.
Get your Synergy bills delivered to your inbox combined with handy SMS reminders.
Whether you’re moving in or out, you can create, close or transfer your electricity connection online.
Stay up-to-date with power outages in your area.
The Network Capacity Mapping Tool (NCMT) provides you with visualization of Western Power’s network capacity.

Consult services offered by local governments or the Federal Government

If you have not found the information or service you are looking for, you may wish to consult local governments or the Federal Government.

Consult the Federal Government website

Consult the Local Government Directory