Apply for a household electricity credit

Apply for a $600 payment to go towards your household electricity costs if you are not billed directly by Synergy or Horizon Power or will not receive the credit through the Energy Concession Extension Scheme.

Applications closed 31 March 2021.

We are processing applications in the date order they were received. If you are eligible for the credit, we will send you an email notification as soon as your application has been processed.  Payment will be made into your nominated bank account.

On 4 October 2020, the McGowan Government announced that all residential customers will receive a $600 credit towards their electricity account.

You could apply to receive the credit if you were

  • not billed directly by Synergy or Horizon Power
  • not eligible for the energy concession extension scheme or
  • not registered for the energy concession extension scheme.

See the Minister's media statements:

See information about applying for the small business and charities electricity credit.

I pay for electricity costs but do not hold a Synergy or Horizon Power account and am not eligible for ECES

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Applications closed 31 March 2021.

Each residential address is only eligible for one household electricity credit.  The $600 payment per household will be made by EFT directly into the bank account you provide to us. If the account is not in the name of all owners or tenants, you must provide written authorisation from other owners or tenants to have the $600 payment made into a non-joint account on behalf of the household.

Eligibility Supporting evidence

You were eligible if you incurred electricity costs at the property at 4 October 2020 and:

  • the property is used solely as a place of residence (not commercial or mixed use)
  • you are an owner-occupier
  • you are a tenant.

If you owned property that was under a lease agreement, the tenant was eligible if they paid the electricity costs.

You were eligible if your property is on an embedded network or sub-meter, or another similar arrangement acceptable to the Commissioner, where electricity costs are recouped by a third party, such as:

  • apartment buildings
  • retirement villages
  • caravan parks
  • regional communities whose electricity is supplied by mining companies.
  • The applicant's identification
  • A copy of a bank statement from the nominated account
  • A copy of the lease agreement (if applicable)
  • An invoice for electricity costs covering 4 October 2020.  If your property is on an embedded network or sub-meter, provide the invoice from a third party (strata management, caravan or retirement management company) recouping the costs from you as owner or tenant.

We will cross check with Synergy/Horizon Power after completion of your last billing cycle to ensure households do not receive two payments for the same property.

The Commissioner may withhold payment if you provide incomplete or misleading information.

Contact us online or call us on 9262 1165.

I hold a Synergy account

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You do not need to apply. Synergy will have credited your account directly.

Contact Synergy on 13 13 53 or see information on their website.

I hold a Horizon Power account

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You do not need to apply. Horizon Power will have credited your account directly.

Contact Horizon Power on 1800 267 926 or see information on their website.

I am a RevenueWA ECES customer

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If you were already registered for ECES and provided sufficient evidence that you were eligible for the household electricity payment by 4 December 2020, you did not need to apply. 

If you applied online for the credit because you:

  • registered for ECES after 4 December 2020
  • registered before 4 December but did not receive the payment through ECES or
  • did not provide sufficient evidence that you were eligible for the household electricity payment before 4 December,

we will send you an email notification as soon as your application has been processed.

Contact us online or phone us on 9262 1165.

I do not pay for electricity costs

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You were not eligible for the household electricity credit.

Page reviewed 3 May 2021