Apply for a household electricity credit

Apply for a $600 payment to go towards your household electricity costs if you are not billed directly by Synergy or Horizon Power or will not receive the credit through the Energy Concession Extension Scheme.

On 4 October 2020, the McGowan Government announced that all residential customers will receive a $600 credit towards their electricity account.

We are currently working on an application process that will enable you to receive the credit if you are

  • not billed directly by Synergy or Horizon Power
  • not eligible for the energy concession extension scheme or
  • not registered for the energy concession extension scheme.

I hold a Synergy account

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You do not need to apply. Synergy will credit your account directly.

Households will receive the $600 credit on bills issued from 1 November 2020.

Contact Synergy on 13 13 53 or see information on their website.

I hold a Horizon Power account

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You do not need to apply. Horizon Power will credit your account directly.

Households will receive the $600 credit on bills issued from 1 November 2020.

Contact Horizon Power on 1800 267 926 or see information on their website.

I am a RevenueWA ECES customer

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If you are already registered for ECES, you do not need to apply.  If you register for ECES after 4 October 2020, you must provide evidence that you incurred electricity costs at that date.

Payments will be made directly into your nominated bank account before Christmas.

Contact us online or phone us on 9262 1486.

I pay for electricity costs but do not hold a Synergy or Horizon Power account and am not eligible for ECES

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The link to apply online will be available here from 21 December 2020. You must apply by 31 March 2021.

Each residential address is only eligible for one household electricity credit.  The $600 payment per household will be made by EFT directly into the bank account you provide to us. If the account is not in the name of all owners or tenants, you must provide written authorisation from other owners or tenants to have the $600 payment made into a non-joint account on behalf of the household.

Eligibility Supporting evidence

You are eligible if you incurred electricity costs at the property at 4 October 2020 and:

  • the property is used solely as a place of residence (not commercial or mixed use)
  • you are an owner-occupier
  • you are a tenant.

If you own property that is under a lease agreement, the tenant will be eligible if they pay the electricity costs.

You are eligible if your property is on an embedded network or sub-meter, or another similar arrangement acceptable to the Commissioner, where electricity costs are recouped by a third party, such as:

  • apartment buildings
  • retirement villages
  • caravan parks
  • regional communities whose electricity is supplied by mining companies.
  • The applicant's identification
  • A copy of a bank statement from the nominated account
  • A copy of the lease agreement (if applicable)
  • An invoice for electricity costs covering 4 October 2020.  If your property is on an embedded network or sub-meter, provide the invoice from a third party (strata management, caravan or retirement management company) recouping the costs from you as owner or tenant.

We will cross check with Synergy/Horizon Power after completion of your last billing cycle to ensure households do not receive two payments for the same property.

The Commissioner may withhold payment if you provide incomplete or misleading information.

Contact us online or call us on 9262 1165.

I do not pay for electricity costs

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You are not eligible for the household electricity credit.

Page reviewed 27 November 2020