Apply for a household electricity credit

Apply for a $600 payment to go towards your household electricity costs if you are not billed directly by Synergy or Horizon Power or will not receive the credit through the Energy Concession Extension Scheme.

We are processing applications in the date order they were received. If you are eligible for the credit, we will send you an email notification as soon as your application has been processed.
Applications close 31 March 2021.

On 4 October 2020, the McGowan Government announced that all residential customers will receive a $600 credit towards their electricity account.

Apply to receive the credit if you are

  • not billed directly by Synergy or Horizon Power
  • not eligible for the energy concession extension scheme or
  • not registered for the energy concession extension scheme.

See the Minister's media statements:

I pay for electricity costs but do not hold a Synergy or Horizon Power account and am not eligible for ECES

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Use the Online Services Portal to apply online before 31 March 2021.

  • After registering, you will receive an email with your login details.
  • Log in, then select Electricity Credits to complete the application form.
  • Payment will be made into your nominated bank account.

We recommend using Google Chrome to complete your online application.

A full list of supporting documents you must attach to your application is provided in the form.

We are processing applications in the date order they were received. If you are eligible for the credit, we will send you an email notification as soon as your application has been processed.

Each residential address is only eligible for one household electricity credit.  The $600 payment per household will be made by EFT directly into the bank account you provide to us. If the account is not in the name of all owners or tenants, you must provide written authorisation from other owners or tenants to have the $600 payment made into a non-joint account on behalf of the household.

Eligibility Supporting evidence

You are eligible if you incurred electricity costs at the property at 4 October 2020 and:

  • the property is used solely as a place of residence (not commercial or mixed use)
  • you are an owner-occupier
  • you are a tenant.

If you own property that is under a lease agreement, the tenant will be eligible if they pay the electricity costs.

You are eligible if your property is on an embedded network or sub-meter, or another similar arrangement acceptable to the Commissioner, where electricity costs are recouped by a third party, such as:

  • apartment buildings
  • retirement villages
  • caravan parks
  • regional communities whose electricity is supplied by mining companies.
  • The applicant's identification
  • A copy of a bank statement from the nominated account
  • A copy of the lease agreement (if applicable)
  • An invoice for electricity costs covering 4 October 2020.  If your property is on an embedded network or sub-meter, provide the invoice from a third party (strata management, caravan or retirement management company) recouping the costs from you as owner or tenant.

We will cross check with Synergy/Horizon Power after completion of your last billing cycle to ensure households do not receive two payments for the same property.

The Commissioner may withhold payment if you provide incomplete or misleading information.

Contact us online or call us on 9262 1165.

I hold a Synergy account

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You do not need to apply. Synergy will credit your account directly.

Households will receive the $600 credit on bills issued from 1 November 2020.

Contact Synergy on 13 13 53 or see information on their website.

I hold a Horizon Power account

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You do not need to apply. Horizon Power will credit your account directly.

Households will receive the $600 credit on bills issued from 1 November 2020.

Contact Horizon Power on 1800 267 926 or see information on their website.

I am a RevenueWA ECES customer

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If you were already registered for ECES and provided sufficient evidence that you were eligible for the household electricity payment by 4 December 2020, you do not need to apply. You will receive your $600 payment before Christmas.

You will need to apply online for the credit if you:

  • registered for ECES after 4 December 2020
  • registered before 4 December but did not receive the payment through ECES or
  • did not provide sufficient evidence that you were eligible for the household electricity payment before 4 December .

Contact us online or phone us on 9262 1486.

I do not pay for electricity costs

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You are not eligible for the household electricity credit.

Page reviewed 12 February 2021