We understand that for some situations or issues of concern, a more formal response may be required. In this case, we encourage you to use the form below to lodge a complaint.
In accordance with our Complaints management policy; your complaint will be received by the Office of the Director General who will record it on the complaints register; and refer it to the responsible area for investigation and resolution. We will respond via the contact details you provide with a formal acknowledgement within two business days, and with an update or resolution within ten business days.
Information you provide when contacting us will be kept strictly confidential.
