About the Fuel Support Payment
The Fuel Support Payment is a cost-of-living measure to help ease fuel costs for Western Australians.
With work commutes, school drop-offs, driving lessons and life in between, the WA Government is helping Western Australians with a one-off $100 Fuel Support Payment.
The payment can be used however you choose, including donating it to a charity directly through the ServiceWA app. You can find more information about the donation option in the Frequently Asked Questions.
The fastest and most convenient way to claim the Fuel Support Payment is through the ServiceWA app until 31 December 2026.
You can learn about eligibility, how to claim, and alternative claim method below.
The payment is available to motorists with a valid Western Australian driver’s licence, including learner’s permits, provisional (P platers) and extraordinary driver’s licences.
To claim the payment, you must have a WA residential address and an Australian bank account. There is one payment claim per eligible person.
You won’t be able to claim the payment if:
- Your driver’s licence isn’t a valid Western Australian driver’s licence, has expired or is suspended.
- You hold a driver’s licence from another Australian jurisdiction.
- You hold an overseas driver’s licence.
- You are Western Australian living outside of the state.
To learn more about a valid driver’s licence visit the Department of Transport website.
The fastest and most convenient way to claim the Fuel Support Payment is through the ServiceWA app. You will need to be logged in with your Digital ID and have your valid WA driver’s licence number and Australian bank account details ready. Claims submitted through the ServiceWA app will be paid within 5–7 business days.
Follow this step-by-step guide to claim the payment:
1. Download both ServiceWA and myID apps
If you haven’t already installed them, download the ServiceWA app and the myID app through Apple App Store or Google Play Store.
If you have previously claimed through the app, make sure your Digital ID is still valid and up to date before you proceed.
The ServiceWA app is available to download on the Apple App Store and Google Play Store.
2. Set up for Digital ID (myID)
- Open the myID app
- Enter your full name, date of birth, and email
- Verify your identity using at least 2 documents, such as:
- Driver’s licence
- Passport
- Medicare card
- Birth certificate
3. Log into ServiceWA using Digital ID (myID) to access secure offers and services
- Open ServiceWA app and tap on "Log in to ServiceWA".
- Select "Continue with Digital ID".
- Select "myID".
- Enter your myID email and note down the 4-digit code.
- Open your myID app on your phone to enter the code and tap "Accept".
- Return to ServiceWA and you should be all set and logged in using your Digital ID.
If you need more help, visit the ServiceWA app: Get your Digital ID page for more information including a guided video and translated materials on your Digital ID.
4. Select Fuel Support Payment from Offers in Discovery
- Tap on the “Offers” tile in the Discovery tab.
- Tap on “Find out more” button under Fuel Support Payment.
- Tap on “Claim now”.
- Fill in the form with your licence details.
- You will be navigated to “Would you like to donate this payment” where you could choose to donate or continue with claim. Find out more about the donating it to charity here.
- Enter the bank account details for where you’d like the payment paid into.
- Once you’ve submitted your claim, you’ll receive a ServiceWA app Inbox message with your claim reference number.
- You will be notified once your claim is successful and the $100 Fuel Support Payment will be paid into your nominated Australian bank account.
Need more help? Visit a ServiceWA Digital Assist Kiosk
You can get in person help with the ServiceWA app to claim your Fuel Support Payment at a ServiceWA Digital Assist Kiosk. They are pop-up support kiosks located at select locations across Western Australia over the next few months.
They provide free, in-person assistance to help you set up the ServiceWA app and set up your Digital ID (myID) to access secure services and offers. You will also receive help to claim the Fuel Support Payment.
Find out more about what to bring with you and where to find the Kiosk locations here.
Alternative ways to claim the Fuel Support Payment
If you are unable to, or do not wish to use the ServiceWA app to claim your Fuel Support Payment, there is an alternative manual claim option available.
Claims made through the alternative channel will take up to 8 weeks to process. You will receive an email update from the Fuel Support Payment program team to your nominated email address, with relevant status updates.
Paper form
You can claim the payment by submitting a paper form.
Download and print a paper form here
You will need to provide:
- Full name
- Date of birth
- Valid WA driver’s licence or learner’s permit number
- Expiry date
- Bank account details
- Email address so we can contact you about the status of your claim
You will also need a copy of your WA driver’s licence (both sides) and an Australian bank statement in your name. Both documents need to show your current residential address. A bank statement is required to confirm the details on the form are correct. We only require the first page of your bank statement that shows your name, address, BSB and account number. All other information can be redacted.
Mail the completed form and copies of your documents to:
Fuel Support Payment
Locked Bag 2
WELSHPOOL DC WA 6986
If you live in the regions, you can access a paper form from your local Community Resource Centre (CRC). You can find the location of your local CRC here. Please note that some Community Resource Centres may charge for additional assistance with the ServiceWA app.
Paper forms are also available at Regional DTMI Service Centres. You can find your nearest Regional DTMI Service Centre here.
Free assistance is available via the ServiceWA Customer Care line on 13 33 92 or emailing support@digital.wa.gov.au.
You can also access support with paper forms from participating Members of Parliament offices. You will be able to collect a paper form from participating public libraries across Western Australia from mid-July.
Help with ServiceWA app
For technical support, including setting up the ServiceWA app, and help with your Digital ID, visit the ServiceWA support hub page.
For other support and general information about the ServiceWA app, reach out to ServiceWA Customer Care by calling 13 33 WA (13 33 92) or emailing support@digital.wa.gov.au.
You can also find how-to video guides in your language on the ServiceWA app: Resources and Translations page.
How do I donate my Fuel Support Payment?
Show moreA donation option will be available in the ServiceWA app when claiming your payment, allowing claimants to donate their $100 Fuel Support Payment to charity.
Which charities can I donate to?
Show moreThere are three charity categories to choose from, Food and Emergency Relief, Children’s Charities and Community Support.
You may choose one category. The donation will be split equally between each charity listed within each category.
The charities include:
Food and Emergency Relief
- Foodbank WA
- Second Bite
- Oz Harvest
- Salvation Army
- St Vincent de Paul Society
Children’s Charities
- Telethon
- Perth Children’s Hospital Foundation
- Starlight Children’s Foundation Australia
- The Smith Family
- Headspace
Community Support
- RUAH Community Services:
- Aboriginal Health Council of WA
- St Barts
- Royal Flying Doctor Service
- Ability WA
What if I would like to donate to a charity that is not listed?
Show moreWe recognise the valuable contribution charities make across Western Australia. If you have a preferred charity that is not listed, you can still claim the payment yourself and donate to the charity of your choice directly.
You can find information on registered WA charities at:
Is the donation optional?
Show moreYes. Donating your Fuel Support Payment is voluntary. Eligible claimants can choose to claim the Fuel Support Payment for themselves.
Can I change my decision after I donate?
Show moreNo. Once a selection has been submitted, you cannot change your decision. Claimants should ensure they are comfortable with their choice before confirming.
Will I receive a receipt for my donation?
Show moreNo. A receipt will not be provided if you choose the donation option.
If you would like to claim a tax deduction for your donation, you should claim the Fuel Support Payment yourself and donate to an organisation directly.
Why has a donation option been included?
Show moreThe donation option is available for eligible claimants who do not wish to receive the payment and choose to support community organisations instead.
I am claiming the Fuel Support Payment via the alternative channels. Can I still donate?
Show moreYes, the alternative claim channels will also have the option to donate your Fuel Support Payment to charity.
Do I need to remove a block on my driver’s licence to claim the Fuel Support Payment?
Show moreIf you have added a block on your driver’s licence in DoTDirect, you will need to remove the block to obtain a Digital ID or to claim the Fuel Support Payment through the ServiceWA app using your WA driver’s licence. For details on how to add or remove a driver’s licence block, visit the Transport WA website.
Why has my application been unsuccessful?
Show moreThere are several reasons that your claim or payment has not been successful. These reasons include, but are not limited to:
- The driver’s licence or learner’s permit number has already been used in another claim that has been paid.
- The driver’s licence or learner’s permit number was submitted with another claim, which is currently in progress.
- The driver’s licence or learner’s permit number is invalid or ineligible.
- The driver’s licence or learner’s permit is expired.
- The details provided do not match those used to verify your claim.
- The claim form is incomplete.
- Insufficient documentation has been provided.
- Insufficient identification has been provided.
- The application is unreadable.
- Invalid bank account details provided.
Can I reapply if my application is unsuccessful?
Show moreThis will only be possible if you can prove eligibility by providing the correct information, including a valid WA driver’s licence number and Australian bank details, and apply before 31 December 2026. You cannot reapply if you have already received a payment.
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