The agencies participated in an information sharing session to educate each other about their jurisdictions. The session was attended by officers who deal directly with enquiries from the public.
Equal Opportunity Commission Manager Strategy and Engagement Diana MacTiernan said the information sharing session was planned to educate officers about where best to refer members of the public if their enquiries were outside their organisation's jurisdictions.
"The Equal Opportunity Commission alone gets over 1,000 enquiries a year and not all are about unlawful discrimination and harassment.
"It improves the service delivery of our enquiry officers if they are able to accurately refer those members of the public to the correct complaint agency that can better assist them," she said.
Ms MacTiernan said it also helped to do this in a face-to-face session where networking and breakout conversations could occur to strengthen strategies for dealing with complaints from the public.
"A lot of these agencies are small offices, providing services to the entire state of Western Australia, so being able to support each other is very important," she said.
