Explore how to incorporate citizen and user feedback to create and implement inclusive, responsive and forward thinking social policies. The course looks at the role of leaders as a bridge between their teams, government and the wider community, with citizens firmly at the centre of purpose. Through interactive discussions, case studies and reflection, you get the tools needed to view success through a systemwide lens while deepening your awareness of how your leadership style shapes policy outcomes.
For SES members seeking to influence beyond their agency, this course equips you to collaborate, lead with integrity and create policy that delivers lasting public value.
Learn to:
- understand the interactions between government, policy and a community focused environment within the WA context
- work effectively within the confines of parliamentary oversight
- connect teams, ministers and community in the policy process
- balance potential risks with innovation and support responsible experimentation
- assess when, why and how evidence and evaluation should inform policy choices
- shift from agency level wins to sector-wide success
- reflect on your leadership style and how it affects people and outcomes at every level.
Facilitator
Dr Susannah Nichols is a lecturer in public policy and public sector management at Murdoch University. Her research focuses on policy change and the institutional mechanisms that shape reform. She also examines AI readiness in the Western Australian health system and the impact of public sector reform on policy work.
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