Date approved: 2 March 2022
For our partners, contractors, subcontractors and suppliers we also have a Statement of Business Ethics.
These are the standards we set:
Our staff:
- respond to queries promptly
- identify themselves
- listen carefully to what you have to say
- work with you to resolve any disputes
- treat you with fairness and respect
- are helpful, polite and courteous
- advise if unable to assist and redirect you if possible
- have the appropriate authority to assist or find someone who can
- follow through on any commitments they make
- value and encourage feedback
- acknowledge and rectify any error when it occurs
- act in accordance with the Public Sector Code of Ethics.
Our information is:
- easy to access, including in other formats if requested
- accurate and consistent
- relevant and practical.
Our actions:
- are fair and impartial
- are completed within specified timeframes
- take individual needs into consideration.
These are our expectations of our customers:
To assist us to assist you, we ask that you:
- provide us with timely, accurate and relevant information
- recognise and understand your responsibilities and accountabilities
- give us constructive feedback about our products and services
- treat our staff with respect and courtesy.
Feedback
We value feedback and encourage you to help us improve our products and services by:
- complimenting us on what we do well
- offering suggestions on what we might do differently.
Making a complaint about the Commission
We want to know if a product or service does not meet your expectations. If you are dissatisfied with the Commission’s staff, products or services you may make a complaint to us. In most cases, we can only accept a complaint from the affected person. If you are unable to act for yourself, we may accept a complaint from a representative. We may ask for written confirmation from you that you are happy for the representative to act on your behalf.
Before you make a complaint, we ask that you first try to resolve the matter with the relevant staff member or division.
Once we receive your complaint, we:
- acknowledge receipt of the complaint
- handle your concern in a confidential manner
- consider your complaint carefully
- keep you informed on the progress of your complaint
- provide you with reasons for any decisions made
- use your complaint to help us improve our products and services.
Contacting us
Feedback and complaints about the Commission’s staff, products and services:
| Public Sector Commission | |
|---|---|
| T: | (08) 6552 8500 |
| E: | admin@psc.wa.gov.au |
| A: | Locked Bag 3002 West Perth WA 6872 |
Taking a complaint further
If you are not satisfied with the outcome after dealing with us, you may contact the Ombudsman WA:
| Ombudsman Western Australia | |
|---|---|
| T: | (08) 9220 7555 |
| Freecall: | 1800 117 000 (free from landlines) |
| E: | mail@ombudsman.wa.gov.au |
| A: | PO Box Z5386, St Georges Terrace Perth WA 6831 |
| W: | www.ombudsman.wa.gov.au |