In March 2017, the former Department of Local Government and Communities (DLGC) commenced a review of the Volunteering Development Services (VDS) program. This review found that the future approach to purchasing VDS needed to be more responsive to the changing environment of the volunteering sector. It was proposed that the VDS program be amended with the aim of enhancing the capability of the volunteering sector to deliver State Government outcomes, as well as being able to respond to the priorities, needs and changing environment of volunteering in the State, particularly in regional areas. The Future approach for Volunteering Development Services report was tabled and endorsed by Cabinet, to be implemented in 2019.
On communicating the intended changes to funded services, feedback received from the volunteering sector suggested a more in-depth consultative review process was needed. This was supported by the then Minister for Volunteering.
In February 2020, the Department of Communities (Communities) commenced a consultation process to re-examine the service model for the VDS program. Communities proactively sought a collaborative approach with stakeholders including existing services, volunteers, volunteer-involving organisations (VIOs), peak bodies and representatives from Communities to identify a cohesive, strengths-based solution that will mobilise local communities to support organisations and individuals in volunteering in every region of Western Australia.
With changing needs in the sector and funding provision from multiple sources, the review sought outcomes focused on providing a place-based, flexible service that is responsive to changes in community needs.
The consultation process was designed in collaboration with the volunteering sector peak body, Volunteering WA. Stakeholders were invited to provide feedback throughout the various stages of the review to inform the design of a new and improved VDS model.
Phase one of the consultation process involved an online survey to obtain information from volunteers and VIOs regarding the usage of resources and supports, services delivered and gaps in service provision. Phase two of the process involved VDS-led consultation sessions and the submission of individual consultation reports (completed by VDS providers). This culminated in a final independent consultant-led summary session with VDS providers to consolidate feedback received and identify key themes for consideration for a future program model.
