COVID-19 coronavirus: disability services

The Department of Communities established a COVID-19 Disability Taskforce in 2020, with a role to support the disability sector to provide essential services to people with disability during the COVID-19 pandemic.

Western Australia’s State of Emergency and the Public Health State of Emergency ended on Friday, 4 November 2022. Visit the WA Government’s COVID-19: Latest updates for more information.

The content on this web page is now being reviewed with a view to consolidating and archiving information.

The COVID-19 Disability Taskforce includes representatives of disability and community sectors, Communities and other government agencies working in partnership. The Taskforce has collated a range of information and resources to assist the WA disability sector to prepare and respond in the event of a COVID-19 outbreak.

Telephone information helplines

WA coronavirus (COVID-19) information helpline:

  • 13 COVID (13 268 43)
  • Interstate callers: 1800 595 206
  • International callers: +61 8 9118 3100

Anyone impacted by COVID-19 can phone this helpline for practical support and information. This includes people placed under home isolation or quarantine because of COVID-19 and who require welfare support (for example food, clothing and personal requisites, emergency accommodation, personal support services, financial assistance, registration and reunification).

National coronavirus helpline:

  • 1800 020 080

If you are deaf, hard of hearing or have a speech impairment, you can call the National Relay Service to access these helplines.

If you require a translating and interpreting service, you can call the Translating and Interpreting Service (TIS National) on 131 450.

Free top-up RATs for the Disability Sector

The Western Australia Government is providing 2.25 million free Rapid Antigen Tests (RATs) for people with disability and disability support workers, as part of its commitment to supporting the sector.

Twenty RATs per eligible person are now ready for collection to top-up their supplies at home. Both nasal and oral RATs are available, until stocks run out.

Twenty RATs are also available per eligible disability support worker. These can be requested by disability service providers or self-managed NDIS participants employing disability support workers.

Communities is coordinating the initiative and will distribute the RATs Statewide via 20 collection sites, in partnership with the Department of Health and Foodbank.

Visit RATs for the Disability Sector for eligibility information, collection site locations and the online request form. Please consider sharing this announcement within your networks. 

Trusted websites

Please ensure you use trusted websites because there is a lot of misinformation about COVID-19 in the community.

The following websites are trusted sources of information about COVID-19:

For Western Australia:

Comprehensive up-to-date information and advice on COVID-19 coronavirus for the community and business in WA.

For Australia:

Coronavirus (COVID-19) pandemic: Information about coronavirus pandemic, how to protect yourself and your family, vaccination, and the current situation in Australia.

Easy Read resources about COVID-19: 

The Department of Health has produced easy ready resources on COVID-19:

COVID Vaccination Stories - video produced by the Council for Intellectual Disability in partnership with the Department of Health:

For National Disability Insurance Scheme (NDIS) participants and providers:

For NDIS providers:

The NDIS Quality and Safeguards Commission provides updates, training, alerts and resources to support the continued delivery of quality and safe services to NDIS participants.

For Aboriginal people and communities:

For information in languages other than English:

COVID-19 vaccination in WA

The roll-out of the COVID-19 Vaccination program is led by the Australian Government and administered by State governments.

Keep up-to-date via the following websites, links below:

WA Government:

Australian Government:

COVID-19 Testing in WA

Visit COVID-19 testing | WA Department of Health for information on when and where to get tested.

If a person with disability is accessing the health system alone, or without a known support (carer or support worker), consider completing the COVID-19 hospital companion for people with disability form.

This can be provided to frontline health workers to communicate important personal information and to ensure health workers understand their individual needs.

Home testing:

COVID-19 testing in the home is available for people with disability who cannot attend a COVID-19 testing clinic. This is organised through the primary care provider, the General Practitioner (GP). The GP needs to make a request that a staff member from the relevant pathology group visit the home.

Rapid Antigen Testing:

A rapid antigen test (RAT) is a quick test to check for COVID-19 and provides a result with 15 to 30 minutes.

Visit COVID-19 Coronavirus: Rapid Antigen Tests to find out more about these tests and when to complete one.

Infection control and Personal Protective Equipment (PPE) resources

You should obtain PPE from your usual, or alternative, suppliers. It is a good idea to have extra supplies available for immediate use if an outbreak occurs.

How much PPE to have on hand:

This PPE COVID-19 outbreak supply calculator outlines the considerations needed to estimate the amount of PPE to be readily accessible within a disability residential setting or for in-home support workers.

Training resources:

There are a wide range of training resources available on infection control and PPE use.

Short videos showing the correct use of face masks and what not to do with them – includes how to fit test check:

 Short video on how don (to put) on and doff (take off) PPE:

Visit WA Department of Health COVID-19 information for aged care and community care providers for:

The Australian Government Department of Health:

National Disability Services:

Hand Hygiene:

Page reviewed 22 November 2022