The WA Government builds digital capability by collaborating across agencies and equipping the public sector workforce with innovative skills, connected tools, robust data and modern systems. Together, we deliver better services for the community.
What this priority could mean for you in the future
When a major flood hits your area and you lose your physical identity documents, you are still able to get help quickly. Having a trusted way to prove who you are online enables easy and fast access to emergency payments, safety updates and clear next steps – all without contacting multiple agencies.
Later in the year, as your business’ industry faces an unexpected downturn, that same connected system is just as important. Having a single place to view and manage WA Government transactions, you can quickly see what assistance you are eligible for and explore grants or training. As industries evolve and transform, your business can rely on accurate, current published advice on hiring staff or entering new markets.
Then, as service demand surges more broadly, you keep noticing how the digital ecosystem adapts around you. New self-service options appear online, letting you access the services you need without long waits. And when you do need personalised assistance, you can get it sooner because frontline staff have more time to assist those who need tailored, one-on-one support.
Through each of these disruptions, your experience stays consistent and seamless. State Digital Assets – like a WA Digital ID, the ServiceWA app, whole-of-Government payments tools and communication systems – ensure every agency you interact with is aligned. Whether you are getting assistance online or in person, skilled public servants supported by strong digital foundations and collaboration across the sector provide help that is timely, coordinated and tailored to you.
Objectives
1.1 State Digital Assets
We want WA Government digital assets to be shared and reused, delivering efficient services statewide.
State Digital Assets are digital platforms, data assets and components used by multiple WA Government agencies to deliver consistent, efficient, and secure services. They provide flexible, interoperable, plug-and-play solutions that enable agencies to adapt fast to new demands, like severe weather events, economic shocks, or public health emergencies. Their widespread use unlocks greater efficiency, making them suitable to manage fiscal constraints and deliver significant economic impact.
1.2 Stronger Collaboration
We want collaboration to drive coordinated digital transformation and deliver tangible outcomes for WA.
Collaboration across all levels of government is essential for delivering coordinated, consistent, and inclusive digital services for WA communities. Aligning efforts and sharing information when in the public interest will reduce duplication and harness collective expertise for greater impact, strengthening our ability to deliver better outcomes for WA.
1.3 People and Skills
We want a WA Government workforce that embraces innovation and is equipped to adapt quickly to new digital ways of working.
To deliver better services, the public sector needs a workforce that is digitally skilled, supported and adaptable to support the uptake of emerging technologies, such as AI, which will transform the way our services are delivered. The WA Government is attracting new talent, equipping staff with the right tools and resources, and building confidence in new ways of working.
How we are delivering on these objectives
State Digital Assets
The WA Government is committed to maintaining and maturing its State Digital Assets, strengthening shared, whole-of-government platforms that can scale and be reused across the public sector. Ongoing investment supports the continued operation and evolution of the ServiceWA app and related platforms, ensuring they remain reliable, secure and fit for the future. More government services will become available through the ServiceWA app, making it simpler and faster for people to get things done in one place. By building and sustaining these central digital foundations, Government is improving efficiency across agencies and delivering more consistent, dependable digital services for the community.
The WA Government is also enhancing digital services for the public and businesses through its State Digital Assets, including the development of new digital credentials such as a digital driver’s licence and firearms licence in the ServiceWA app wallet. This improves access to services, reduces administrative burden and delivers a more seamless digital experience.
The WA Government is also progressing work on a Public Safety Network, a secure and interoperable communications network for police, fire, ambulance and other emergency services across metropolitan and regional Western Australia. The network will become a critical State Digital Asset, strengthening coordination and collaboration between agencies, improving coverage and reliability, and ensuring frontline responders can communicate effectively during emergencies to keep the community safe.
Stronger collaboration
WA Government will continue to use the Digital Capability Fund to support coordinated, whole-of-government investment in digital and ICT initiatives. It will also explore options to strengthen the foundations that support shared delivery across Government. This includes identifying opportunities to better standardise and connect systems between agencies, improve oversight of day to day ICT investment, and strengthen governance and workforce arrangements. Together, these actions will support more consistent, efficient and reliable delivery of digital systems and services across the public sector.
People and skills
The WA Government is increasing the size and scope of the ICT Project Delivery Unit within the Office of Digital Government to strengthen assurance and advisory activities to support ICT project planning and delivery under the Digital Capability Fund. This expansion enables WA Government to build and retain critical capability centrally and improve ICT project delivery outcomes.
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