People and businesses want to connect with services from anywhere, at any time. The WA Government leverages innovative digital technologies and forward-thinking action to provide more convenient, intuitive, and accessible digital services for people and businesses.
What this priority could mean for you in the future
When you hear about a new government voucher program – you do not need to figure out which agency runs it. You just open the ServiceWA app. If you are not confident online, your local Community Resource Centre can help you apply, step by step. If you do not want to apply through the ServiceWA app, you can fill out a paper form or a webform. However you choose to access it, the experience feels the same: simple, secure and consistent.
A few months later, you decide to open a small café. Instead of dealing with different agencies and repeating the same paperwork, you register your business and apply for your licences entirely online using your Digital ID. You track everything in one place, without juggling multiple accounts. Once your café is approved, it automatically appears on a public register – helping customers discover you from day one.
Across these moments, big and small, government services are working together – making things easier for you, no matter where you live or how you want to access services.
Objectives
2.1 Improved services and transactions for people
We want WA Government services to be widely available online, delivering fast, seamless access without delays or duplication.
The WA Government aims to deliver digital experiences that are inclusive, seamless, and secure. Digital services should be fast, convenient, and cost-effective. That is why digital infrastructure is now seen as essential economic infrastructure, central to delivering modern, streamlined services.
2.2 Improved approvals and engagement with businesses
We want business dealings with WA Government to be straightforward and efficient.
By working together, streamlining processes, and moving transactions online, the WA Government will reduce delays and make it easier for businesses to operate efficiently. This strengthens the relationship between government and industry, improving collaboration.
2.3 Digital Inclusion
We want every person in WA to be able to confidently connect and thrive in the digital landscape.
Digital inclusion means that everyone can access reliable, affordable connectivity, use suitable devices, and develop the skills and confidence to fully participate in the digital world. As digital technologies and services increasingly shape our lives, the WA Government’s continued commitment to digital inclusion will support individuals, businesses, and government to thrive.
How we are delivering on these objectives
Improved services and transactions for people
The WA Government is delivering a Digital Driver’s Licence, providing Western Australians with a secure and convenient way to carry and present their licence, and a digital Proof of Age card. These will give people greater control over their personal information, allowing them to share only what is needed for each interaction, while improving security, privacy and ease of use in everyday transactions. As part of this work, trusted digital credentials including a State Digital Identity and a digital Working with Children Check will also be made available through the ServiceWA app’s digital wallet. The WA Government will also make other credentials available in the app’s wallet, such as the Recreational Skippers Ticket and Recreational Fishing Licence.
Having access to a State Digital Identity will create a single, consistent way for people to log in to government services, independent of what agency delivers those services. It also eliminates the need for in-person or paper-based identity verification, easing the administrative burden for both residents and government agencies.
This, coupled with investment in other shared State Digital Assets, is improving how people access and use government services by reducing wait times and delivering more seamless, consistent experiences across agencies. By reusing common digital platforms rather than duplicating systems, services can be delivered faster and more reliably for the community. These initiatives support ServiceWA as the trusted digital front door to government services, giving people and businesses a simpler, more consistent way to access services in one place, regardless of which agency delivers them.
A clear focus on facilitating transactions through the ServiceWA app and other approved central platforms, will ensure services are designed to work together, rather than across fragmented agency websites, making it easier for people to get things done online in one place.
Improved approvals and engagement with business
The WA Government has commenced planning to make it simpler for businesses to access government services through a more centralised digital approach, similar to the ServiceWA app. This work will lay the foundations for bringing business transactions into a single, consistent digital experience, reducing duplication and making it easier to interact with government. It will align Western Australia with other jurisdictions that already provide streamlined, whole of government digital platforms designed around the needs of business.
Digital inclusion
WA Government will work to ensure inclusive service design and accessibility compliance is embedded into all new and existing digital services, to enable a more seamless experience for users. In addition, the WA Government will continue working with the Commonwealth to increase digital connectivity levels for regional and remote towns in WA.
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