Household energy pricing and payment support

This sections provides information on electricity pricing, gas pricing and payment support and concessions.

Payment support

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If you are having trouble paying your electricity, gas or water bill, you may be eligible for assistance from the Western Australian Government.

There is also separate financial assistance for concession card holders (see below).

Hardship Utility Grant Scheme

The Hardship Utility Grant Scheme (HUGS) is run by WA’s Department for Child Protection. HUGS is a State Government scheme which provides financial assistance to help people with financial difficulties pay their water, gas and electricity bills so their supply is not cut off.

If you are eligible, HUGS may pay up to 85% of your current electricity, gas or water bill direct to your retailer. You would still need to pay the other remaining amount.

For further information, visit Hardship Utility Grant Scheme (HUGS) website

Financial Counselling

As well as helping people pay their electricity, gas and water bills, financial counselling services are also available, delivered by the not for profit community service sector.

Services are free and act in the best interests of the client, free of any commercial benefit and conflict of interest.

For further information, visit Financial Counsellors’ Association of Western Australia website

Payment Assistance

If you're experiencing difficulty paying your power bill, your retailer may be able to provide you with flexible payment arrangements, in addition to assisting you with claiming any rebates you may be eligible for and putting you in touch with a financial counsellor.

More information can be found at:

How to apply

To obtain assistance with payments or to apply for HUGS, you must contact Synergy, Horizon Power, Alinta Energy, Busselton Water, Water Corporation, Aqwest, Esperance Gas Distribution Company or Kleenheat Gas to discuss payment of your bill.

Telephone numbers are provided below.

  • Synergy: 13 13 53
  • Horizon Power: 1800 267 926
  • Water Corporation: 13 13 85
  • Alinta: 13 13 58
  • Kleenheat Gas: 13 21 80
  • Busselton Water: (08) 9781 0500
  • Aqwest: (08) 9780 9500
  • Esperance Gas Distribution Company: (08) 9072 1422
  • Financial Counsellors’ Association of Western Australia Helpline: 1800 007 007 

Concession card holders

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The Government of Western Australia has several schemes and subsidies to help concession card holders with their energy costs.

You may be eligible for these concessions if you have one or more concession card.

Concessions paid by retailers

These concessions are paid to eligible customers through the electricity retailers – Synergy and Horizon Power. Information on the value of concessions payments and how to apply is available on the retailers’ websites:

If you are not a customer of Synergy or Horizon Power, you may still be able to receive the Energy Assistance Payment, Dependent Child Rebate and/or Air-Conditioning Rebate through the Energy Concession Extension Scheme.

Energy Assistance Payment

About: The Energy Assistance Payment assists with the cost of energy (including electricity and gas) consumed in the home. It was previously known as the Cost of Living Assistance (CoLA) payment, but was renamed to provide a clearer description of the purpose of the concession.

You are eligible if you have one of the following:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession Card
  • Veterans’ Affairs Gold Card
  • Veterans’ Affairs Pensioner Concession Card

Permanent caravan park residents with one of these cards may also apply.

Dependent Child Rebate

About: The Dependent Child Rebate helps concession card holders with dependent children by assisting with energy costs

You are eligible if you have any dependent children listed on one of the following: 

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession Card
  • Veterans’ Affairs Gold Card
  • Veterans’ Affairs Pensioner Concession Card

Permanent caravan park residents with dependent children listed on one of these cards may also apply.

Air-Conditioning Rebate

About: A rebate to help seniors who live in the hottest parts of Western Australia, and people receiving the Dependent Child Rebate, with air conditioning costs

You are eligible if you have the WA Seniors Card and either:

  • Commonwealth Seniors Health Card, or
  • Pensioners Concession Card (Centrelink)

You also are also eligible if you: 

  • are a permanent caravan resident with the required concession cards
  • receive the Dependent Child Rebate

Account Establishment Fee Rebate 

About: Provides a rebate to cover the cost of establishing a new account

You are eligible if you have one of the following: 

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession Card
  • Veterans’ Affairs Gold Card
  • Veteran’s Affairs Pensioner Concession Card 

Reduced Meter Test Fee

About: Concession cardholders are eligible for a reduced meter test fee if an electricity meter is believed to be providing faulty or inaccurate readings. The meter test fee is refunded if the meter is found to be faulty.

You are eligible if you have one of the following:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession Card
  • Veterans’ Affairs Gold Card
  • Veterans’ Affairs Pensioner Concession Card

Caravan park residents

If you are a permanent caravan park resident, and have the right concession card/s, you can apply for the:

  • State Government Energy Rebate
  • Dependent Child Rebate
  • Air Conditioning Rebate.

Medical subsidies

The Office of State Revenue, Department of Finance provides two subsidies to help people with certain medical conditions cover energy costs:

How to apply

To find out how to apply, visit: 

If you are not a customer of Synergy or Horizon Power, you may still be able to receive the Energy Assistance Payment, Dependent Child Rebate and/or Air-Conditioning Rebate through the Energy Concession Extension Scheme.

Related information

Contact

Energy Policy WA
Telephone:
(08) 6551 4600
Page reviewed 4 September 2019