On-sellers purchase electricity or gas supplied from the main network or grid and sell it to consumers in a privately-owned and operated network, usually called an embedded network.
On-sellers that on-supply electricity and gas in embedded networks are exempt from the requirement to hold a retail, distribution and or transmission licence under certain conditions.
Understanding embedded networks
Consultation on draft Voluntary Embedded Networks Code of Practice
Electricity on-selling: information for residential and commercial customersShow more
Information on minimum consumer requirements for the sale of electricity to residential and commercial customers in embedded networks.
Electricity on-selling: information for on-sellersShow more
Information about minimum consumer requirements for the sale of electricity by exempt on-sellers in embedded networks, including caravan parks.
Electricity on-selling: accessing energy concessionsShow more
Information about accessing energy concessions through the Energy Concessions Extension Scheme (printable information flyer that can be used by on-sellers to share with their residential electricity customers).
On-selling of gasShow more
Information for customers and on-sellers on minimum requirements for the sale of gas in embedded networks.
Electricity on-selling: life support protectionsShow more
Information for people who rely on life support equipment and live in caravan parks, strata complexes, retirement villages and other locations where electricity is provided by on-sellers.
Protections are available to provide a safeguard for those relying on approved life support equipment. The protections ensure customers receiving electricity through on-selling arrangements are aware ahead of time that their supply of electricity will be interrupted, so they can have contingency plans in place.
- Information on customer protections for residents in electricity on-selling arrangements who require life support equipment.
Life support protections in on-selling arrangements
Below is a template form that can be used to assist an on-seller of electricity to record and maintain a register of residents in an embedded network who require the use of life support equipment.
If you use approved life support equipment and buy electricity directly from Synergy or Horizon Power, please contact your retailer to register as a life support customer:
Review of the Electricity Industry (Metering) Code 2012