On-sellers purchase electricity or gas supplied from the main network or grid and sell it to consumers in a privately-owned and operated network, usually called an embedded network.
On-sellers that on-supply electricity and gas in embedded networks are exempt from the requirement to hold a retail, distribution and or transmission licence under certain conditions.
Electricity on-selling: information for residential and commercial customers
Show moreInformation on minimum consumer requirements for the sale of electricity to residential and commercial customers in embedded networks.
Electricity on-selling: information for on-sellers
Show moreInformation about minimum consumer requirements for the sale of electricity by exempt on-sellers in embedded networks, including caravan parks.
Electricity on-selling: accessing energy concessions
Show moreInformation about accessing energy concessions through the Energy Concessions Extension Scheme (printable information flyer that can be used by on-sellers to share with their residential electricity customers).
On-selling of gas
Show moreInformation for customers and on-sellers on minimum requirements for the sale of gas in embedded networks.
Electricity on-selling: life support protections
Show moreInformation for people who rely on life support equipment and live in caravan parks, strata complexes, retirement villages and other locations where electricity is provided by on-sellers.
Protections are available to provide a safeguard for those relying on approved life support equipment. The protections ensure customers receiving electricity through on-selling arrangements are aware ahead of time that their supply of electricity will be interrupted, so they can have contingency plans in place.
Life support protections in on-selling arrangements
Below is a template form that can be used to assist an on-seller of electricity to record and maintain a register of residents in an embedded network who require the use of life support equipment.
If you use approved life support equipment and buy electricity directly from Synergy or Horizon Power, please contact your retailer to register as a life support customer:
- Synergy – Register as a life support customer.
- Horizon Power – Register as a life support customer.
Review of the Electricity Industry (Metering) Code 2012
Electricity and gas on-selling: links to Exemption Orders
Show more- The Electricity Industry Exemption Order contains the general electricity on-seller exemption (clause 4) and conditions of exemption (clauses 6 and 6A)
- The Electricity Industry (Caravan Park Operators) Exemption Order 2005 contains the electricity on-seller exemption for caravan park operators
- The Energy Coordination Exemption Order 2009 contains the general gas on-seller exemption (clause 4) and conditions of exemption (clause 5)
