ServiceWA app: Latest offers

Find out the latest offers that you could claim using the ServiceWA app.
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Steps to claim your WA Student Assistance Payment 

  1. Make sure you’re logged in to the ServiceWA app and fully set up with your Standard strength Digital Identity by tapping the profile icon in the top right corner.

  2. Navigate to the ‘Discovery’ tab.

  3. Click ‘Offers’ and follow the prompts. 

The WA Student Assistance Payment offer

A cost-of-living payment of $150 for primary-aged and kindergarten school students, and $250 for secondary school students is now available to parents and carers with applications closing 28 June 2024.  

The initiative is providing cost-of-living support for families assisting with the costs of school supplies, equipment, camps, uniforms and other essentials.

To access the WA Student Assistance Payment (WASAP), set up your ServiceWA app and log in with your Digital Identity.

You can submit your claim via: 

Who's eligible

The WA Student Assistance Payment helps parents and carers with the cost of sending their children to school.

All Western Australian school students with a valid WA Student Number are eligible for this cost-of-living payment.  

Students must be enrolled in kindergarten to year 12 at a Western Australian public school, non-government school or be registered for home schooling.

You can claim $150 for each primary school student and kindergartener, and $250 for each secondary student in your care.

You will need to submit a claim for the payment and provide proof of identity and eligibility.

More information on eligibility is available on the Department of Education website

Claim the WA Student Assistance Payment via the ServiceWA app 

Claim the WA Student Assistance Payment by setting up your ServiceWA app and logging in with your Digital Identity.

We recommend setting up your Digital Identity before using the ServiceWA app to redeem the WASAP offer. To do this, have your identity documents ready and allow yourself enough time.

  1. Get your Digital Identity (myGovID)
  2. Set up your ServiceWA app

If you already have a myGovID account, follow the prompts to log in or reset your password. If you have not used your myGovID for some time or if you have changed your device, it may have expired, and you may need to re-verify your identity. Learn more on how to get your Digital Identity.

A checklist of what you will need: 

  • You will need to log in to your ServiceWA app with your Digital Identity (myGovID) to a Standard identity strength (in myGovID).

  • The WA Student Number (WASN) for each student. This 8-digit number is sometimes called a SCSA or student number. This number can be found on school reports, including NAPLAN results. It may also be on a secondary student’s SmartRider. 

  • The name at the time of school enrolment, date of birth, school name, and year level of each student you are claiming for.

  • The bank account details where the payment will be deposited. 

Steps to claim your offer:

  1. Make sure you’re logged in to the ServiceWA app and fully set up with your Standard strength Digital Identity by tapping the profile icon in the top right corner.

  2. Navigate to the ‘Discovery’ tab.

  3. Click ‘Offers’ and follow the prompts. 

Help – FAQs and support 

To read answers to common questions about eligibility and claiming the WA Student Assistance Payment visit www.education.wa.edu.au/wasap/questions-and-support

Help accessing ServiceWA

For support and general information about ServiceWA or if you need assistance to download or reinstate the ServiceWA app call 13 33 WA (13 33 92) or email support@digital.wa.gov.au  

For technical support, visit the ServiceWA support page

For questions about the WA Student Assistance Payment, please contact the Department of Education on 1800 882 345 between 8am and 5pm on weekdays.

If you are unable to claim through ServiceWA app, please visit the WASAP Help page.

Stay up to date

To stay up to date on the latest offers and services available, download the ServiceWA app today. 

The ServiceWA app is available to download on the Apple App Store and Google Play Store

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How long will it take to receive payment via the ServiceWA app?

  • Applications made via the ServiceWA App will be processed and payments received in approximately 7 business days.
  • Applicants will receive a ServiceWA Inbox message notifying when their claim has been approved. The payment will then be subject to normal bank transaction processing times before arriving in the nominated account.

Alternative application methods will be available if you cannot access ServiceWA, however claims made through these channels will take approximately 30 business days for the payment to be received.
 

How do I know if I’m logged into the app?

When you open the ServiceWA app, you will see a yellow circle at the top right corner.  

  • If there is a profile icon (include icon reference), you have not logged into the ServiceWA app.  You will need to log in with your Digital Identity to a Standard identity strength to access the WA School Assistance Payment. To do this, tap the yellow circle to visit the Services screen, scroll to the end and click ‘Log in’. Refer to the guidance on how to set up your ServiceWA app and how to Get Your Digital Identity.  
  • If you can see your initials, you are logged in with your Digital Identity. To claim the WA School Assistance Payment, you will need a Standard identity strength.  If you’re unsure of the Digital Identity strength you’ve set up, you can check in the myGovID app. You may need to log out of the ServiceWA app and log in again with your Standard strength Digital Identity. To do this, tap the yellow circle at the top right corner to visit the Services screen, scroll to the end and click ‘Log out’.  You can now upgrade your Digital Identity strength to Standard by following the instructions on this page Get Your Digital Identity, and log in to set up your ServiceWA app.

I can’t create a Digital Identity, how can I access the WA School Assistance Payment?

If you are unable to create a Digital Identity and want to make a claim for the WA Student Assistance Payment, alternative methods are available, but please note these claims will take approximately 30 business days to arrive in the nominated bank account. For information on how to submit an application via alternative channels, please visit www.education.wa.edu.au/wasap.

I don’t have a smartphone. How can I claim the WA School Assistance Payment?

If you are unable to use the ServiceWA app and want to make a claim for the WA Student Assistance Payment, alternative methods are available, but please note these claims will take approximately 30 business days to arrive in the nominated bank account. For information on how to submit an application via alternative channels, please visit www.education.wa.edu.au/wasap.

I can’t find the WA Student Assistance Payment in the ServiceWA app. How do I find it?

To find the WA Student Assistance Payment in the ServiceWA app, visit the Discovery tab, and click Offers. This will take you to the WA Student Assistance Payment information and claim form. 

Can I claim the WA Student Assistance Payment at the Bunbury ServiceWA Centre?

No. You can claim the WA Student Assistance Payment via the ServiceWA app. Please call 13 33 WA (13 33 92) or email support@digital.wa.gov.au for ServiceWA app support.

I received a ServiceWA Inbox message that says I’ve been paid. When will I see the payment in my nominated bank account?

The bank may have processed your payment before you received a ServiceWA Inbox message confirming that you have been paid. Please check your nominated bank account.