ServiceWA app: The WA Tree Recovery Program

The rebate program is open from 28 July 2025.

Please visit the App Store and make sure you have the most recent version of the ServiceWA App.

To be entitled to claim the rebate you must be:

• A resident of Western Australia;
• 18 years of age or older;
• Have had a tree removed under the authorisation of the Department of Primary Industries and Regional Development due to PSHB; and
• Have purchased and planted an eligible replacement tree on your private property.

Eligible Western Australians can claim up to $150 per tree removed, which includes the purchase of a replacement tree and any eligible tree establishment costs (e.g. soil, soil improver, mulch, additional trees).

For example, if you spend $180 on a replacement tree, you will receive $150. If you spend $10 on a tree and $40 on soil improver, totalling $50, you will receive $50.

Some trees aren’t eligible for the WA Tree Recovery Program rebate, such as trees that have very high susceptibility to PSHB.  

These are:

• Box elder maple (Acer negundo)  
• Castor oil (Ricinus communis)  
• Chinese hibiscus (Hibiscus rosa-sinensis)  
• Chinese Wisteria (Wisteria sinensis)  
• Common fig (Ficus carica)  
• Coral tree (Erythrina x sykesii)  
• London Plane tree (Platanus x acerifolia)  
• Moreton Bay fig (Ficus macrophylla) 
• Poinciana (Delonix regia)  
• Port Jackson fig (Ficus rubiginosa)  
• River sheoak (Casuarina cunninghamiana)  
• Robinia, black locust, mop top (Robinia pseudoacacia) 
• Wedding bush (Ricinocarpos pinifolius)  
• White mulberry (Morus alba)   

Trees identified as weeds or declared pests under the Biosecurity and Agriculture Management Act 2007 are also not eligible.

DPIRD have published a list of known PSHB host species in Western Australia (Polyphagous shot-hole borer | Agriculture and Food). You may wish to consult this list before making your replacement tree selection. 

The purpose of the WA Tree Recovery Program is to replace tree canopy that was lost due to PSHB.

A tree is defined as having a canopy over three metres in height at maturity.

Shrubs and ground covers are not eligible for a rebate.

Please ask your nursery or garden centre for help to select a tree if you are unsure.

To help your replacement tree become well established and grow, you can claim:

• Soil
• Soil improver
• Fertiliser
• Mulch
• Soil wetting agent
• Tree supports (stakes and guards)
• Additional eligible trees

The tree and establishment items must be purchased in one transaction and be itemised on one tax invoice.

You can buy a tree and establishment items from any Western Australian commercial nursery or retailer.

Make sure that you buy the tree and establishment items in one purchase so that they are on the one itemised tax invoice.

Please also ensure that you have the plant label.

Private purchases made through Facebook Marketplace, Gumtree or classifieds are not eligible for a rebate.

To claim a rebate, you will need:

• Tree ID

  Each tree removed will have a unique Tree ID. If you have had multiple trees removed on your property you will have a different unique Tree ID for each tree. 
  If trees were removed from your property between 18 November 2021 and 14 July 2025, unique Tree IDs were mailed to your address before 28 July 2025. If you do not have this letter, please email DPIRD via pshb@dpird.wa.gov.au to request your unique Tree ID.

• A tax invoice as proof of tree purchase that shows the:
  • Australian Business Number (ABN)
  • Tax invoice number
  • Total value paid (including GST)
  • Purchase date
  • Itemised tree and establishment items
• A photo of the plant label that shows the replacement tree name (species and/or common name).

The tree and establishment items must be purchased in one transaction and be on one tax invoice. The tax invoice must not be handwritten or have handwritten additions such as a date or ABN. 

The DPIRD unique Tree ID is required to verify that a PSHB impacted tree has been removed from your property under the authorisation of DPIRD.

A tax invoice is required to make a claim. You are not eligible for a rebate if you purchase a replacement tree after the launch of the program and do not have a valid tax invoice.

When purchasing a replacement tree, ask for an itemised tax invoice. It can be hardcopy or digital. If it is a hardcopy, you will need to take a photo of the tax invoice and upload it to the ServiceWA app when submitting your claim.

The tax invoice must not be handwritten or have handwritten additions such as a date or ABN.

A photo of the plant label is required to show that you purchased an eligible tree.

If there is no plant label on the pot, there might be one on the shelf where the plants are displayed. Ask the nursery or garden centre staff for help if you are unsure.

Once you submit a claim through the ServiceWA app, you’ll receive a notification in your ServiceWA Inbox confirming your submission, along with your claim reference number.

All future updates about your WA Tree Recovery Program claim will also be sent to your ServiceWA Inbox.

To ensure you don’t miss any important updates, please make sure you enable app email and push notifications in ServiceWA.

If you submitted an online or paper claim, you will receive email updates from no-reply@waivpay.com to your nominated email address. 

Successful claims made via ServiceWA will see payments delivered to your nominated bank account within approximately seven working days. 

You will receive a ServiceWA app Inbox message when your claim has been received and when it has been approved.  

Processing times for online and paper claims may take up to 30 days. You will receive email updates from no-reply@waivpay.com to your nominated email address. Remember to check your junk or spam folders.

It is possible that your payment may be delivered to your bank account before you receive a notification. Please check your bank account regularly.

The WA Tree Recovery Program supports residents to replace trees already removed due to PSHB.

You cannot claim unless your tree has been removed under DPIRD authority.

If the tree is removed in the future, DPIRD will provide you with a unique Tree ID, which can be used to claim a rebate. 

No. Trees removed from verges are not eligible for the WA Tree Recovery Program as verges are under management of your local government authority. Please contact your council regarding the potential for a replacement tree.

Please check with your property owner or property manager before purchasing a replacement tree. Only one claim can be made per tree removed.

WAIVPAY Limited is a secure third-party payment provider used by the WA Government to process payments and reimbursements for certain programs, including the WA Tree Recovery Program.