WA Tree Recovery

The Department of Water and Environmental Regulation is managing the delivery of the WA Tree Recovery Program, working closely with residents, local governments and the Perth Zoo to replant trees lost from the effects of Polyphagous shot-hole borer (PSHB).

Shot-hole borer – a tiny beetle that digs deep into the trunks, stems and branches of trees and plants – has been impacting trees in backyards across Perth in recent years. This is obviously a great loss for the community and our local wildlife.

If you are a resident impacted by tree loss due to shot-hole borer, you may be eligible for a rebate up to $150 for every tree you replace.

Eligibility

To be eligible for the rebate you must have had a tree removed from your property under Department of Primary Industries and Regional Development (DPIRD) authority due to shot-hole borer. Tree planting establishment items can also be included in this $150 claim. Eligible establishment items include soil, soil improver, fertiliser, mulch, soil wetting agent, tree support stakes and guards and additional eligible trees.

You must also ensure:

• Your replacement tree’s canopy will reach at least three metres in height when mature.
• You purchase your tree and any establishment items in one transaction and ensure you get a tax invoice as proof of purchase.
• Your replacement tree must not be one of the following tree species identified by DPIRD as reproductive host species with very high or extreme susceptibility to PSHB: 
  • Box elder maple (Acer negundo) 
  • Castor oil (Ricinus communis) 
  • Chinese hibiscus (Hibiscus rosa-sinensis) 
  • Chinese Wisteria (Wisteria sinensis) 
  • Common fig (Ficus carica) 
  • Coral tree (Erythrina x sykesii) 
  • London Plane tree (Platanus x acerifolia) 
  • Moreton Bay fig (Ficus macrophylla)
  • Poinciana (Delonix regia) 
  • Port Jackson fig (Ficus rubiginosa) 
  • River sheoak (Casuarina cunninghamiana) 
  • Robinia, black locust, mop top (Robinia pseudoacacia)
  • Wedding bush (Ricinocarpos pinifolius) 
  • White mulberry (Morus alba) 

Requirements for making a claim

To submit a claim you will need:

• Your DPIRD issued unique Tree ID. This ID is unique to each tree removed.
• A photo of the plant label showing the tree’s scientific or common name.
• A valid tax invoice that shows the retailer’s Australian Business Number (ABN), the receipt number, itemised tree and establishment items purchased, purchase date and total amount paid.
• 100 points of personal identification.

How to claim

The ServiceWA app is the fastest, most secure and most convenient way to claim the WA Tree Recovery Program offer.

Please visit the ServiceWA Current offers webpage for more information on setting up a ServiceWA account and claiming the Treebate offer via the ServiceWA app. 

If you need help setting up your Digital ID, please watch ServiceWA step-by-step videos, and resources and translations. You can also ask for support through ServiceWA Customer Care on 13 33 92 (open 24/7) or support@digital.wa.gov.au (open 8.30am-4.30pm, weekdays). 
 

Alternative claim methods

If you are unable to claim through the ServiceWA app, you can claim via an online form. You will need to provide copies of your plant labels, a valid tax invoice and copies of your identity documents to meet 100 points of ID from the examples provided.

To protect yourself from scams, submit your online WA Tree Recovery claim only through this official WA Government WA Tree Recovery webpage. Do not provide your personal information or supporting documents through any other website, email link, advertisement or social media post claiming to offer WA Tree Recovery rebates.

If you are unable to claim via ServiceWA or the online form, you may contact treerecovery@dwer.wa.gov.au to obtain a paper claim form.

Claims made through the online form or paper claim form will take up to 30 business days from the date they are received for a payment to be processed, and will receive email updates from no-reply@waivpay.com to their nominated email address.

Collection Notice

DWER collects and uses the personal information you provide to process your request or form, in line with the PRIS Act 2024 (WA) and the DWER Collection notice. 

Help

Please direct any queries to ServiceWA Customer Care on 13 33 92 (open 24/7) or support@digital.wa.gov.au (open 8.30am-4.30pm, weekdays).

WA Tree Recovery key information

Please click on the tiles below to find out more.