Strategy, Engagement and Education Services
The Equal Opportunity Commission’s Strategy, Engagement and Education team delivers training on the Equal Opportunity Act 1984 (WA), focused on helping people understand their rights and responsibilities in relation to discrimination, harassment and vicitimisation.
Our Vision
Leading the way towards eliminating unlawful discrimination, harassment and victimisation in Western Australia, through education and engagement.
Our Mission
To deliver accessible education and community engagement that builds awareness, promotes respect and advances equitable outcomes for all Western Australians.
Our Values
Honesty: Acting in a way that is accountable, responsible and informed by evidence.
Equity: Reducing barriers to participation and advancing equitable outcomes.
Accessibility: Ensuring information and services are clear, inclusive and available to every Western Australian.
Respect: Acknowledging and valuing people’s lived experiences and unique perspectives.
The nature of the team’s work enables it to hear directly from people and organisations across Western Australia. This experience shapes our training, ensuring it is practical, current and grounded in real-world issues.
Our training focuses on building inclusive cultures and preventing discrimination, harassment and victimisation before problems arise. We work with you to ensure training is relevant, engaging and suited to your audience.
For a copy of the information provided below, you can download our Training Services Information Sheet.
How we deliver training
Training can be delivered:
Face to face
Online
In hybrid formats
Sessions can be held:
At your workplace or group space
At a venue of your choice
At the Commission’s accessible training rooms located within Albert Facey House, Perth
Across both metropolitan and regional Western Australia
Who Our Training is For
Our training is suitable for a wide range of participants, including:
Managers and supervisors
Employees and non-supervisory staff
Contact officers
Equity and grievance officers
Equal opportunity committees
Human resource and employee relations consultants
Students
Volunteers and community members
Participants consistently describe our sessions as practical, informative, interactive and thought provoking. Many report increased confidence in understanding and applying equal opportunity principles.
Group sizes
Most courses require a minimum of eight participants.
Maximum group size varies depending on the course content and venue, allowing for meaningful discussion and participation.
Our Courses
What we cover
Our training programs cover a wide variety of subjects relevant to The Equal Opportunity Act 1984 (WA).
Typically, this includes:
Anti-discrimination Legislation Courses
Introduction to the Equal Opportunity Commission
Understanding discrimination, harassment and bullying
Responsibility, liability and victimisation
Workplace culture
Complaints handling
The EOC complaint process
Taking action/bystander training
Community Education Courses
Community education courses are free for not for profits, community groups, volunteers, individuals utilising not for profit services, and some NGO’s.
Sessions may cover:
The role and functions of the Equal Opportunity Commission
Understanding unlawful discrimination, harassment and bullying
How policies, procedures and practices may constitute discrimination
Responding to and handling complaints
The Commission’s complaint process
If you would like more information, or if you would like to speak with us about conducting training within your organisation or community group, please get in touch – we would love to speak with you.
Regional training
Our team delivers training throughout regional Western Australia.
To discuss regional training, please contact our team via email at training@eoc.wa.gov.au
Custom training
The Strategy, Engagement and Education team are available to participate in conferences, forums, meetings, podcasts, and community workshops to deliver presentations tailored to your audience.
We are also able to customise our standard offerings to suit the unique needs of your organisation. If you would like more information, or if you would like to speak with us about conducting training within your organisation or community group, please get in touch – we would love to speak with you.
Upcoming Courses
Please select the "show more" button on the right of each course listed below. This will expand the panel to display the information and a booking form you can complete if you would like to book into one of our upcoming courses.
If you have questions, would like more information on customised training for your organisation or community group, or to enquire about our Workplace Culture Training, please email our team at training@eoc.wa.gov.au
Contact Officer Training
Show moreContact Officers do not investigate complaints or advocate for any party. Contact Officers support early, informed decision-making and help people understand their choices, including appropriate self-management, informal and formal processes and the option of referring to external bodies.
As a Contact Officer, your role will be to listen, provide clear information about rights, responsibilities and available options under WA law, and explain internal and external complaint pathways.
The one-day Contact Officer workshop will:
Introduction to the role of Contact Officer
Anti-discrimination statutes
Understanding discrimination, harassment, bullying and victimisation
Responsibility and liability
Complaints handling
Contact interviews
Duration: Full day (9.30am to 4:30pm)
Cost (incl GST): $417 p/p (morning tea and light lunch provided)
2026 Dates: 17 March, 12 May, 18 August, and 13 October
Grievance Officer Training
Show moreA Grievance Officer is involved in handling workplace complaints relating to discrimination, harassment and victimisation.
Depending on the policies and procedures of each organisation, the role of a Grievance Officer can include receiving complaints, assessing them against relevant policies and legislation, and overseeing or conducting complaint handling processes in line with procedural fairness principles.
Grievance Officers ensure that all parties understand the process, their rights and responsibilities, and the possible outcomes. They do not act as an advocate for any party.
As a Grievance Officer, your role is part of an organisation’s process of ensuring complaints are handled fairly, lawfully, confidentially and in a timely manner.
The two-day Grievance Officer course will equip you to perform both the Contact Officer and Grievance Officer roles.
Contact Officer:
Introduction to the role of Contact Officer
Anti-discrimination legislations
Understanding discrimination, bullying and harassment
Responsibility and liability
Complaints handling
Contact interviews
Grievance Officer:
The role of Grievance Officer and the process
Practising the role of Grievance Officer
Please note that this course does not cover investigation skills.
Duration: Two days
Cost (incl GST): $829 p/p (morning tea and light lunch provided)
2026 Dates: 17 - 18 March, 12 - 13 May, 18 - 19 August, and 13 - 14 October
Workplace Culture - Discrimination, Harassment and Bullying
Show moreThe training acknowledges that even though each organisation has its own structures, policies and needs, there are fundamental ways for organisations to address and eliminate discrimination, harassment and bullying, while simultaneously creating a positive and respectful workplace culture.
This course aims to provide participants with:
An understanding of discrimination, harassment, bullying and victimisation
An appreciation of the dynamics that shape workplace culture
Issues associated with responsibility and liability
Tools to respond to, and work to prevent, harassment, bullying and victimisation in the workplace
Duration: 4 hours
Cost: $302 per person
2026 Dates: Please enquire by emailing our team at training@eoc.wa.gov.au
Print this page
