Community Education and Training

The Commission’s education team has a unique range of expertise and practical experience in the areas of education and training, law, human resources, organisational change, and community development.
Diana MacTiernan training

The Equal Opportunity Commission is in the position to observe at first hand the experiences of complainants, respondents and organisations.

We use this knowledge to keep our training programmes contemporary and relevant. We can deliver training at the organisations work site, at a venue of your choice, or at the Commission's fully equipped centrally located and easily accessible training facility.

Participants can be, but are not limited to:

  • Managers and Supervisors
  • Employees or Non - supervisory staff
  • Contact Officers
  • Grievance or Equity Officers
  • Equal Opportunity Committees
  • Human Resource or Employee Relations Consultants
  • Students

Participants who have attended our training have described sessions as practical, informative, thought provoking, challenging, interactive and engaging.

The minimum requirement for all courses is eight people; however the maximum size depends on the type of training and the venue.

These are the types of courses the Commission offers:

Customised courses

Organisations that examine their workplace culture and take positive steps to prevent discriminatory practises and behaviour have proven to be more competitive in retaining a skilled workforce and servicing a wider and more diverse clientele. We have delivered over 2,000 training sessions to over 38,000 people.

As well as offering a range of general training courses, we work in partnership with clients, understanding that your needs are unique. We are able to customise and/or develop training that is cost effective and focused to suit the requirements of your organisation.

Regional courses

Additional charges apply to cover costs associated with travel and accommodation. We will either seek reimbursement or ask you to pay charges direct to the travel or accommodation supplier. To discuss training outside the metropolitan region please contact us.

Social and community services sector

The Commission provides a range of training and information sessions for community organisations that provide advocacy and information services relating to equal opportunity.

These sessions can range from the role of the Equal Opportunity Commission, its functions, meanings of unlawful discrimination, how policies, procedures and practises may constitute discrimination, through to the processes of handling or responding to a complaint.

If your organisation is planning a conference, meeting or forum, or a broader community workshop we can arrange to participate and present any of our information sessions on the role and function of the Equal Opportunity Commission.

Standard courses

The Equal Opportunity Commission conducts a suite of standard courses which are provided on a regular basis throughout the year. They are available to the public and scheduled six-monthly in January and July.

Please see the list standard courses below for more information about the courses, pricing and how to register your attendance.

Upcoming courses

Equal Opportunity Essentials for Workplaces

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Everyone in the workplace has rights and responsibilities under equal opportunity laws

This workshop is an introduction to equal opportunity law and provides participants with an overview of equal opportunity and anti-discrimination laws and how these apply to everyday life, whether it is at work or outside of work.  It aims to also helps organisations and people avoid the costly risks associated with inadvertently breaching the law.

Participants will develop:

  • An understanding of Equal Opportunity law and its application;
  • Measures required to prevent unlawful discrimination;
  • How to identify personal and organisational culture that supports equality and diversity.

This course is also a prerequisite for any staff intending to undertake further training as Equity Grievance Officers.

Duration: 4 hours (9.30am to 1.30pm)

Cost (incl GST): $267 p/p (morning tea provided)

Dates: 2 August, 20 September 2022

Equal Opportunity Essentials for Managers and Supervisors

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Would you like to know how to prevent discrimination and harassment in your team or workplace?

If you are a manager or supervisor of a team at work the Equal Opportunity Essentials for Managers and Supervisors workshop will be very useful. The workshop will show you how to foster a more equitable workplace environment within your team and manage discrimination and harassment issues in the workplace.

Managers will learn:

  • How to develop effective grievance management frameworks;
  • How to deal with discrimination and harassment complaints;
  • About discrimination, harassment, bullying and vicarious liability laws and how they are different from one another.

Duration: 4 hours (9.30am to 1.30pm)

Cost (incl GST): $267 p/p (morning tea provided)

Date: 9 August, 21 October 2022

Contact Officer Role

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What is being a Contact Officer all about?

The Contact Officer Role workshop is a full day course where you will:

  • Get introductory knowledge of equal opportunity laws;
  • Be given the skills and knowledge to act as a first point of contact in dealing with queries and complaints.

Duration: Full day (9.30am to 4:30pm)

Cost (incl GST): $402 p/p (morning tea and light lunch provided)

Dates: 26 July, 14 September 2022

Contact Officer Refresher or Equity Grievance Officer Refresher

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Would you like to improve your Contact Officer skills or refresh your skills as an Equity Grievance Officer? Register your interest for your course preference.

Prerequisite: The role of Contact Officer or Equity Grievance Officer training.

The Contact Officer Refresher workshop is a full day course where you will:

  • Review your knowledge of equal opportunity laws and your responsibilities as a Contact Officer;

  • Improve your strategies for effective complaint handling.

The Equity Grievance Officer Refresher workshop is a full day course where you will:

  • Review your knowledge of the equal opportunity laws;

  • Revise your mediation skills in handling equity grievances.

Duration: Full day for either course (9.30am to 4.30pm)

Cost (incl GST): $402 p/p for either course (morning tea and light lunch provided)

Date: To attend a refresher workshop, please register your interest at  This course will be held on 13 October.

Recruitment and Selection - Are you getting it right?

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Would you like to know how to build a more inclusive workplace through your recruiting process?

If you are a member of a recruitment panel or a recruitment agency officer, you can learn how to provide a fair recruitment process with the Recruitment and Selection – Are you getting it right? workshop.

In this workshop you will learn:

  • How to develop good policies and procedures to prevent discrimination and harassment from occurring in the workplace;
  • How to recruit fairly and within the equal opportunity framework;
  • What are the potential pitfalls and identify strategies that support inclusivity in recruitment.

Duration: Full day (9.30am to 4.30pm)

Cost (incl GST): $402 p/p (morning tea and light lunch provided)

Date: 11 October 2022

Fair go for your clients - Addressing systemic discrimination

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Would you like to address systemic discrimination in your goods and services?

If you are a manager or are responsible for developing policies in your government or not for profit organisation, the Fair Go For Your Clients workshop is for you.

You will learn:

  • The difference between direct, indirect and systemic discrimination in service delivery;
  • What unconscious bias is and how to address it;
  • Discrimination laws in the area of goods and services and how to achieve equitable service delivery.

Duration: 4 hours (9.30am to 1.30pm)

Cost (incl GST): $267 p/p (Morning tea provided)


Equity Grievance Officer Role (2 day workshop)

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Have you just started in an Equity Grievance Officer role and want to know how to handle a complaint?

The two-day Equity Grievance Officer Role workshop will:

  • Clarify what an Equity Grievance Officer does;
  • Discuss how to handle conflicts of interest;
  • Teach you interview skills with practice scenarios;
  • Help you develop mediation skills;
  • When you need to investigate and what that would involve.

Please note that this course does not cover full investigation skills as time does not permit.

Duration: Two days (9.30am to 4.30pm)

Cost (incl GST): $711 p/p (morning tea and light lunch provided)

Dates: 26-27 July, 14-15 September 2022

Addressing systemic discrimination in the delivery of your services

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Who should attend: Managers, Project/Policy/Equity officers and contract personnel across all sectors (government and non-government) involved in policy development and its implementation, service design or delivery.

Aim: To provide guidance and information to participants on how to assess the impacts of the organisations’ policies and practices by using the substantive equality tools.

Content: How and why to assess the inter-relationship between needs of clients and barriers to service; Introduction to the tools which you are your organisation can use; Guidance on working with the key elements of the tools using practical examples and develop a checklist to ensure you are equipped to work effectively with the tools in your organisation.

Duration: To be arranged according to need.

Cost (incl GST): To be advised dependent on duration.

Date: This course is offered as a customised course for organisations and can be designed to include the foundation course ‘Fair Go for your Clients‘.

Sexual Harassment - Know where the line is

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Where is the line between being friendly at work and sexual harassment?

Learn where the line is at the Sexual Harassment - Know where the line is workshop. The workshop has been developed to help organisations identify workplace sexual harassment according to the Sex Discrimination Act 1984 and the Equal Opportunity Act 1984 and draw the line on what is acceptable workplace behaviour according to these federal and state laws.

Participants will learn:

  • What sexual harassment is;
  • Where and how often sexual harassment occurs;
  • Laws that cover sexual harassment;
  • Impact of workplace culture on sexualized behaviour;
  • Strategies to help minimise the risk of sexual harassment.

This workshop is not designed to satisfy the prerequisite requirements of the Equity Grievance Officer Role course.

Duration: 2 hours (9:30am to 11:30am)

Cost (incl GST): $131 p/p

Date: 17 August, 1 November 2022

Page reviewed 12 September 2022