Agency capability reviews to drive excellent services for WA community

News story
A new program of reviews to drive excellence and continuous improvement in public sector agencies will be trialled over the next 2 years in 8 government departments.
Agency Capability Tile

A new program of reviews to drive excellence and continuous improvement in public sector agencies is being trialled over the next 2 years in 8 government departments.

Public Sector Commissioner Sharyn O’Neill said the Agency Capability Review Program supported each agency’s own approach to improvement.

“Excellence and continuous improvement are incredibly important in the public sector where our people deliver vital services to business, industry, the community, families and individuals,” Ms O’Neill said.

“A trained review team, led by an independent reviewer, looks at each agency’s current capability and identifies areas of good performance as well as areas for improvement.

“This gives the agency’s leaders clear evidence to make decisions on where to focus efforts for maximum improvement.

“This important initiative is necessary to assure the community and government that agencies funded through the public purse are delivering what is expected of them.”

At the end of the trial, the program is being evaluated to determine if it has met its objectives.

A new Agency Capability and Improvement division has been set up to support the program. Recruitment for a number of key roles is starting soon with jobs advertised on Jobs WA.

Page reviewed 14 July 2021