Motor Vehicle Rental CUAMVR2019

Common use arrangement (CUA) buyers guide for agency staff renting motor vehicles.

COVID-19, updated requirements

In response to COVID-19, all contractors have implemented hygiene, social distancing and enhanced vehicle cleaning procedures. Contractors may have changes to their trading hours and locations, including temporary branch closures. Please view the contractor profiles for up-to-date trading details

The WA Government has also implemented a number of travel restrictions to limit the spread of COVID-19 in Western Australia.

Restrictions are in place for:

Travel in these areas is restricted to essential services, but other exemptions may apply. For information about exemptions, visit COVID-19 coronavirus: Advice on travelling to and within Western Australia. If you are providing an essential service, and arriving from outside of Western Australia, you must complete a Request for Approval as an Exempt Traveller form. If interstate travel is essential, you should refer to specific State and Territory websites as border closures, including self-isolation requirements, have been implemented.

Agencies may also have additional measures in place due to COVID-19. You must refer to internal travel policies and practices before making any arrangements. If you are booking car hire through the Travel Management Services CUA, Corporate Travel Management are providing COVID-19 information through their online booking tool SMART and COVID-19 updates webpage.

 

This CUA comprises three categories:

Car sharing and leasing are not in scope of this CUA.

In accordance with State Supply Commission policy, you can buy outside of this CUA and directly source from an Australian Disability Enterprise (ADE) or Aboriginal Business.

The General Conditions of Contract August 2018 applies to this arrangement.

Metro and regional

This CUA is mandatory for vehicle rental state-wide for public authorities. Regional purchasing discretion is available - see buying rules.

Public authorities, with justification, may purchase outside of the mandatory contract at locations where none of the CUA contractors have an outlet or are able to offer the required vehicle.

This CUA is optional for interstate vehicle rental and Non-mandated/Other Registered CUA buyers.

Category A: passenger vehicles

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  • Economy car
  • Compact car
  • Intermediate car
  • Standard car
  • Standard hybrid/electric car
  • Full size car
  • Small SUV - 4WD/AWD
  • Intermediate SUV - 4WD/AWD
  • Large SUV 4WD/AWD
  • Premium car

Category B: light commercial vehicles

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  • Large 4WD wagon
  • 4WD utility (standard cab)
  • 4WD utility (crew cab)
  • 4x2 utility (standard cab) includes 1 tonne tray
  • 4x2 utility (crew cab) includes 1 tonne tray
  • V8 4WD tray top/single cab
  • 1 Tonne van

Category C: buses/people movers

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  • 7-9 seat mini-bus/people mover
  • 11-15 Seat mini-bus
  • 19-23 Seat mini-bus

Buying rules

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The CUA is mandatory for all public authorities state-wide. Buyers must obtain approval from an authorised officer of the Department of Finance to purchase through an alternative arrangement to this CUA.

This CUA is a pick and buy arrangement across all vehicle categories. You can choose any CUA contractor and can change contractors at any time.

Public authorities with branch offices in regional Western Australia that rent vehicles for use in the region have authority to buy locally, up to the value of $50,000 per line item, even when a mandatory CUA exists. However, if they do so, written quotations must be called in the region with at least one contractor from the mandatory CUA being invited to bid. Regional price preferences must be applied if appropriate and the purchase must represent value for money. Regional purchasing can be modified to take into account future changes in government policy at the sole discretion of the contract authority.

In accordance with State Supply Commission policy, agencies can buy outside of this CUA and directly source from an Australian Disability Enterprise (ADE) or Aboriginal Business.

The length of hire is not specified, however buyers are expected to make a value for money decision regarding ‘lease’ versus ‘hire’ arrangements and to negotiate rates for longer-term rentals (where it does not breach WA Government Fleet Policy).

Public Authorities are required to follow Treasurer’s Instruction 411 and the WA Government Fleet Policy and Guidelines.

Exemption from using this CUA

Finance is responsible for processing and approving all requests from public authorities seeking exemption from using a mandatory CUA. Requests for an exemption are considered on a case-by-case basis, and a requesting agency must be able to demonstrate that a business need cannot be adequately met by the relevant CUA.

Exemption requests should be directed to the Director of Common Use Arrangements through an email to the contract manager in the first instance. Requests for exemption may be received by posted letter or email, but must be in writing and provide sufficient explanation and background to enable the request to be considered. The requesting officer should be the Accountable Authority or delegate of the agency.

For guidelines on what to include in an exemption request, please refer to the Procurement Practice Guidelines - Common Use Arrangements.

Policy requirements

Buyers should be aware of the following requirements under State Supply Commission policies and Treasurer’s Instruction 820, and whether or not they are applicable to purchases from this CUA:

Requirement Applicable to purchases made under this CUA?
Buyers must publish details of their purchase, or any variation to any purchase under this CUA, on TendersWA. No, not required for purchases made under this CUA.
Buyers must record the purchase on the agency’s contract register, as instructed within the buying agency’s financial management manual. No, not required for purchases made under this CUA.
Buyers must submit a procurement plan and a contract management plan to the State Tender Review Committee. No, not required for purchases made under this CUA.
Buyers must submit an evaluation report and any contract variation memo(s) to the State Tender Review Committee. No, not required for purchases made under this CUA.
Buyers must involve the Department of Finance. No, not required for purchases made under this CUA.
Buyers must obtain approval from an authorised officer of the Department of Finance to purchase through an alternative arrangement to this mandatory CUA. Yes, at all values, The CUA is mandatory for all public authorities state-wide. However, public puthorities with branch offices in regional Western Australia that rent vehicles for use in the region have authority to buy locally, up to the value of $50,000 per line item, even when a mandatory CUA exists. However, if they do so, written quotations must be called in the region with at least one contractor from the mandatory CUA being invited to bid. Regional price preferences must be applied if appropriate and the purchase must represent value for money. Regional purchasing can be modified to take into account future changes in government policy at the sole discretion of the contract authority.
Please note that public authorities are not required to request advice or approval from the Department of Finance, regardless of value, when purchasing from an Australian Disability Enterprise or an Aboriginal business in accordance with the State Supply Commission’s Common Use Arrangements policy.

Sustainability

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As part of the tender process, contractors on this arrangement have provided details of, and have been scored on, their corporate social and environmental responsibility, and the initiatives they have in place to support this.

Forming part of an industry that is highly topical in terms of sustainability, this contract offers a number of sustainable initiatives.

  • You can opt to rent hybrid vehicles. All contractors invest in a young fleet and have relatively low emissions
  • You can refuel with E10 fuel offered by Hertz, which helps to reduce greenhouse gas emissions and reliance on fossil fuels
  • All contractors have recognised environmental initiatives in place regarding spill kits, reduction of water in car washing facilities, biodegradable cleaning products and tyre recycling
  • Each contractor has Indigenous employment and diversity targets in place to increase inclusion

Who supplies what?

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There are four contractors to choose from, and they can supply the rental vehicles across all categories. 

  • Budget Rent a Car
  • Hertz Pty Ltd
  • Ilha Pty Ltd (Thrifty)
  • WTH Pty Ltd (Avis Australia)

You can find their contact details at the bottom of this page. 

All contractors have departures from, or additional terms and conditions to, this CUA. For further information please contact the contract manager. 

Where are the contractors located in Western Australia?

Refer to the price schedule for Western Australian locations. Please refer to the contractors’ websites for interstate locations.

Making the most of this contract

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Buying tips

Choose the cheapest rental rates

Each contractor has different rates for each vehicle type, pick-up location, excess kilometres and duration. Maximise savings by choosing the cheapest rate for the duration required.

Vehicle type

Ask yourself "which type of vehicle do I need?"

If you are staying within the metropolitan or inner regional area, choose the most economical vehicle for your requirements. If in the regional areas, are all the roads you will be traveling on sealed? If so, you may not need a 4WD or large vehicle and a more economical choice may be available to you. Do you intend to go off road or on roads that are not sealed? Contact the contractor to discuss whether you need to be self-insured for off-road use and the most suitable vehicle for you and your safety.

One-way fees

Each contractor has different one-way fees. If this is a requirement, consider the total cost including one-way fees for each contractor before choosing the cheapest.

Refuel before vehicle return

Refuel before returning vehicle to avoid costly refuelling charges.

Airport fees

Avoid airport or city centre surcharge fees by picking up from a depot or town.

Online booking

If you book online through a contractor or the Travel Management Services CUA, you will be quoted an admin fee. This should be removed once a booking is made. Please check that this fee is removed – inform the contractor if it is not.

Lease versus rental versus pooling

For longer-term requirements, you are expected to make a value-for-money decision between renting or leasing a vehicle. Alternatively, check if another department has a fleet vehicle that they do not require for that period.

You can also find a list of government vehicles able to be rehired from disposal for a short term in the Fleet CUA eDecision Aid. Read the WA Government Fleet Policy and Guidelines for further details.

Insurance

Save by choosing self-insured rates and setting up accounts to automatically provide the self-insured rate if your organisation is insured by Risk Cover or another insurer. Contact Risk Cover / your insurer to discuss your organisation’s policy.

Vehicle use

Agencies are encouraged to ensure that users of the CUA are aware of the inherent risks involved in off-road vehicle use.

Do I need to approach Finance to buy off this CUA?

No. The procedure has been made simple for agencies to contract on their own using the prescribed processes detailed in this buyer’s guide and price schedule. You do not need to negotiate any additional terms and conditions. Finance has negotiated terms and conditions and the CUA terms and negotiated conditions prevail. Note that the Finance Contract Manager is always available to assist you as needed.

Do I need to get quotes?

No. This CUA offers fixed prices for all services. Check the price schedule for the best rates and simply contact the noted contracted suppliers for the services you wish to order. Vehicle rentals over 90 days can be negotiated and you may wish to get quotes in this instance, however for longer-term rentals, please review leasing options and the fleet policy to determine value for money.

What will it cost?

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Price basis

Pricing is based on:

  • Insurance: are you self-insured through Risk Cover or another insurance provider, or do you wish to insure the rental vehicle through the contractor?
  • Location: your destination, pick up location (metro, inner and outer regional locations), duration of rental, vehicle type and number of kilometres charged per vehicle type.
  • Additional costs: are you incurring any extras, such as refuelling, GPS, toll, airport and or city premium or one-way fees?

Prices are inclusive of GST unless otherwise stated. Refer to the price schedule for current rates.

How can I compare prices?

The price schedule is split into self-insured and contractor insured rates and additional fees. Risk Cover covers a large proportion of Public Authorities for vehicle rentals and therefore the self-insured rates may be more appropriate and better value. Check with Risk Cover and the contractor to ensure you are covered and your account is set up for the self-insured rates. This avoids duplicating payment for insurance and achieves a better rate.

Price breakdown

Pricing for duration of rental is broken down into the following number of days:

Time Descriptor
Less than 3 days < 3 days
Greater than or equal to three days and less than seven days >= 3 and <7 days
Greater than or equal to seven days and less than fourteen days >=7 and <14
Greater than or equal to fourteen days and less than twenty-eight days >=14 and <28
Greater than or equal to twenty-eight days and less ninety than days >=28 and <90
Greater than ninety days >90

There is a daily kilometre allowance applicable. If you go above the daily allowance the specified excess km charges will apply.

Under the contractor-insured rates, the following excesses apply if you damage the vehicle:

  • passenger vehicles (including SUVs and 4x2 utility vehicles): $550 (incl. GST)
  • light commercial vehicles (including trucks, buses and 4WDs): $1,100 (incl. GST)

Premium location fees

Airports around Australia charge the contractors a fee for the use of their facilities. The fee is passed on to customers and represents a percentage premium on either the 'time and kilometres' component of the rental or 'all rental charges'. In addition, contractors may also charge an additional fee for pick up in an airport, capital city, or premium location.

The fees are subject to regular review by relevant local authorities and hence are subject to change during the term of the contract. Please refer to the price schedule for the latest fees.

Fuel

You are responsible for all fuel costs during the rental and for:

  • returning the rental vehicle with a full tank of fuel
  • paying the contractor for a full tank of fuel for the rental vehicle at the contractor’s standard fuel price

Other fuel options are available, contact your contractor for details. 

Infringement fees

You are responsible for any parking, speeding and traffic infringements issued during the rental period. Processing fees associated with infringements do not apply to CUA users.

Rental vehicle insurance

When you create an account with contractors under this CUA, you will be required to make a choice with respect to insurance. Under the ‘self-insurance’ option, the contractors do not provide any insurance cover. Under the ‘contractor-insured’ rates, the contractors will cover the costs for any damage above the specified excess ($550 or $1100 incl. GST) unless there is a serious breach.

Upon account set up, you are required to nominate your preference. Once a selection is made, the choice will be recorded in the account details/customer profile and the selected option will apply to all rentals connected with your account. If you want to change these arrangements, you should write to the relevant contractors and request the change.

Check your policy with RiskCover or alternative insurer as non-government employees e.g. volunteers, careers or temporary contractors may not be insured to rent a vehicle. If that is the case, you may wish to specify which rates apply and to whom they apply.

If electing to self-insure, the contractor will require a certificate of currency from your insurer and a letter authorising the self-insurance option.

Self-insurance

Public Authorities insured by RiskCover are automatically provided with comprehensive cover for vehicle rentals. Drivers are required to have the consent of the public authority to use and operate a hire vehicle for official business purposes. Cover provided by RiskCover will be subject to the terms, condition and limitations of the RiskCover’s Cover Document and Fund Guidelines.

This coverage is provided at no additional up-front cost. However, where claims occur these costs will reflect in the public authority’s loss history and may affect fund contributions (premiums).

If a customer elects to adopt this approach then rental vehicles are not covered by the insurance offered by the contractors. If an accident occurs, RiskCover/organisation's insurer will be responsible for any cost associated with the accident depending on the policy.

Customers must immediately notify RiskCover/their insurer of any circumstances likely to give rise to a claim. The appropriate claim form and supporting documentation must be submitted to RiskCover/their insurer.

For public authorities there are several advantages to selecting the RiskCover self-insurance option.

  • Rental rates are lower
  • The insurance cover provided by RiskCover is less restrictive than that is provided by the contractors
  • RiskCover provides comprehensive reporting of claims and accident history to support risk management
  • There are no excesses unless a public authority has elected to carry one
  • There are no age excesses
  • There are no restrictions on the use of the vehicle by probationary drivers
  • Overhead and under body damage is covered
  • Public authorities do not have to notify RiskCover of the hire arrangement at the time of hire

Public authorities are encouraged to contact their client service manager/fund services cCoordinator at RiskCover to discuss their individual circumstances. Further information is available on RiskCover’s website

Non-mandated/Other Registered CUA buyers need to consult their insurance or risk management areas to ascertain their organisation’s preferred approach.

Contractor-supplied insurance

When customers select this option, the contractors will cover the costs above the nominated excess. This cover provides the customer, subject to the following paragraph, with insurance against damage to, or loss of, the rented vehicle and damage to other vehicles and property. In the event of an accident, the customer will be liable for a general excess.

General insurance excess includes insurance for unsealed but gazetted roads, and single accident collisions including animal damage:

  • for passenger vehicles including intermediate SUV and 2WD utility vehicles excess is $550 (incl. GST)
  • for commercial vehicles, including trucks, buses and 4WD excess is $1,100 (incl. GST)

The contractor’s insurance at a minimum will be void if:

  • the driver is a probationary driver
  • the driver is under 21 years of age
  • the driver is under the influence of alcohol or drugs
  • the vehicle is used to carry passengers or goods for payment
  • the vehicle is used in places where they are unsuitable for the vehicle type. Please see 'vehicle usage' under how do I buy? for details
  • the vehicle is used in contravention of the relevant Traffic or Road Safety Act
  • the vehicle is used to carry dangerous substances
  • the vehicle is deliberately misused or abused
  • there is inadequate safeguarding of the vehicle from accident, damage or loss

Contractors have additional terms where their insurance is void. Please contact the contract manager for details.

The contractors should not be offering additional insurance to CUA customers to reduce the excess and the systems have been designed so as not to allow additional insurance-related payments to be made by accounts linked to the CUA.

Additional charges

In general, there should be no additional charges other than those identified in the price schedule. If there are for example purchases relating to equipment required to enter a mining site, customers must agree to these charges with the contractor prior to vehicle rental.

Payment and invoices

Payment can be made by opening up an account with the contractor. Payment terms are 30 days from the date on the invoice.

Customers please note that you are not required to pay for rental services upfront at the time of making the booking.

Payment by purchasing card

You may also elect to pay by purchasing card at the time of picking up the rental vehicle. There are no additional surcharges or merchant fees for payments made by purchasing card.

The government-purchasing card offers a quick and convenient method of payment allowing many goods and services to be efficiently purchased.

Always remember to inform the supplier that you will be paying by government purchasing card, at the time of ordering the service, and ensure they clearly understand that they must send the tax invoice directly to you, the cardholder.

Please contact the contract manager regarding the use of your purchasing card for this contract. 

How to buy

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Setting up an account

Step 1:

Contact the relevant account manager for each of the contractors to obtain an account application form.

Step 2:

Complete the application form detailing address for accounts and confirmation of government funding or letter of authority to open the account. The contractor will give you an account number(s). You will need to quote this number(s) each time you place a booking.

Step 3:

At the time of setting up your account, you can:

  • nominate whether you want to be self- insured or contractor-insured. For more details on self-insurance refer to the insurance section under what will it cost? 
    • If you are self-insured, your account will be allocated the discounted rate in the price schedule
    • Check your policy with RiskCover or alternative insurer as non-government employees e.g. volunteers, careers or temporary contractors may not be insured by RiskCover/insurer to rent a vehicle. If that is the case, you may wish to specify, which rates apply and to whom they apply
  • specify which documentation will be provided to the contractors as authority to rent, for example a purchase order number, cost centre number or purchasing card if charging back to an account

For those customers who already have an account with any of the contractors, the new rates will be uploaded against your profile. However, please check the CUA price schedule to ensure you are getting best value for money.

You cannot participate in reward programs or promotions such as frequent flyers or win prizes if you are renting a vehicle through this contract. 

Booking a vehicle

Booking directly with a contractor

When booking a vehicle, make sure to give the contractor:

  • a minimum notice of 24 hours for a passenger vehicle and 48 hours for a commercial vehicle for a contractor to guarantee a vehicle
  • at least 72 hours’ notice for cancellation of a specialised vehicle or a vehicle that was required for one-way travel in a regional location

Vehicles are provided on the basis of a 24-hour rental day, commencing from the delivery of a vehicle to the customer’s location or the receipt of a vehicle by the customer at the contractor’s location.

Bookings for each contractor can be made via telephone to their reservation centre, email and online.

Step 1:

Select the contractor(s) that best suits your needs (considering location, price, availability and service).

Step 2:

Call the appropriate contractor’s reservation number. Alternatively use the contractor's online booking tool or the Travel Management Services CUA online booking tool (where flights are also required).

Step 3:

Identify your government agency or approved organisation by quoting the correct account number and advice that you want the WA Government contract rates on CUA MVR2019. These account numbers link you to the CUA rates.

Step 4:

Provide details of the rental, including:

  • renter’s surname and first name
  • renter’s contact number
  • pick up date/time/location
  • arrival flight number (if applicable)
  • return date/time/location
  • type of vehicle required
  • contact name and phone number of person making the reservation
  • purchase order or cost centre number

Step 5:

Note the reservation number for the rental.

Booking through Corporate Travel Management (CTM)

You can also book car hire, at CUA rates, alongside any other travel arrangements made through the mandatory CUA for Travel Management Services CUA TMS2017

You may need to quote or include an account number for the relevant contractor when booking car hire through CTM if they want to link back to a specific car hire account.

Account numbers

If your organisation has established an account with a contractor, you will be required to quote your account number provided by the contractor when booking a vehicle. If you are unsure what these account numbers would be, contact the relevant contractor's account manager.

Collecting and returning vehicles

When collecting a vehicle:

  • quote your reservation number or the name the booking was under at the pick-up counter
  • provide your driver’s license details and company ID if required
  • advise the form of payment to be used if not already done at booking time, e.g. Purchasing Card or hard copy of purchase order
  • confirm your contact information
  • sign the rental agreement (to note in the event of a conflict between terms, the CUA negotiated terms and conditions prevail)
  • take keys and vehicle condition report to check vehicle for any damage.

When returning a vehicle:

  • you are responsible for returning the rental vehicle with a full tank of fuel, or paying the contractor’s standard fuel price unless an alternative fuel option has been agreed
  • park the car in one of the contractor’s designated bays
  • look over the vehicle for any damage and take time-stamped photos of the vehicle (particularly if returning the vehicle after hours or with a key drop off service)
  • hand back the keys at the pick-up counter or key drop off location and report the vehicle condition
  • either wait for contractor’s staff to check in the vehicle and finalise costs or receive a tax invoice by post at a later date

Vehicle Usage

You may use all vehicles on a road, which is properly formed and constructed as a sealed, metalled, or gravel road.

Agencies are encouraged to ensure that users of the CUA are aware of the inherent risks involved in off road vehicle use.

Budget Rent-a-Car

Customers may use vehicles fit for purpose on all gazetted roads. Prior approval from the contractor is required for the use of vehicles off gazetted roads. Off gazetted road use requires self-insurance. Customers can drive at all times of the day or night in all locations. No additional charges will be incurred for driving between dusk and dawn and will be included in the Contractor’s insurance provisions.

Where the place of hire is in Western Australia, the vehicle can be used out of the state of hire, for example to drive into the Northern Territory, with contractor approval.

Hertz

Customers can use SUVs and light commercial vehicles on all gazetted roads. Prior approval from the contractor is required for the use of vehicles off gazetted roads. Off gazetted road use does not require self-insurance and the vehicle must be a 4WD vehicle and fit for purpose. Customers can drive at all times of the day or night in all locations. No additional charges will be incurred for driving between dusk and dawn and will be included in the contractor’s insurance provisions.

Where the place of hire is in Western Australia, the vehicle can be used out of the state of hire, for example to drive into the Northern Territory, with contractor approval.

If the vehicle is not a 4WD, it cannot be driven in the following areas:

  • in the Simpson Desert on the Strezelecki Track and the Birdsville Track
  • in the Northern Territory on the Oonadatta Track, the Plenty Hwy, Finke Road (between Alice Springs and Oodnatta), Central Arnhem Road and Arnhem Land in general
  • in Queensland on Bourke Development Road from Chillagoe to Normanton, Cape York during the months from December to May inclusive, Savannah Way from Normanton to Borroloola and the Bloomfield Track
  • any other such location or region reasonably specified by Hertz to you as an area or region which is permitted

No vehicles, including 4WDs, cannot be driven in the following areas at any time:

  • in Northern Territory at the Lost City in Litchfield Park
  • in Queensland on the Old Telegraph Track section of the road to Cape York, Boggy Hole (Finke Gorge National Park), the Old South Road from Maryvale to Finke and Fraser Island at any time.

The vehicle should not be driven in the snow without the permission of Hertz. Specifically the vehicle should not be driven above the snow line in:

  • New South Wales (being Jindabyne)
  • Victoria (being Bright)
  • Tasmania

Ilha Pty Ltd - Thrifty

Customers can use SUVs and light commercial vehicles on all gazetted roads. Prior approval from the contractor is required for the use of vehicles off gazetted roads. Off gazetted road use may require self-insurance and the vehicle must be a 4WD vehicle. Customers can drive at all times of the day or night in all locations, no additional charges will be incurred for driving between dusk and dawn and will be included in the contractor’s insurance provisions.

Where the place of hire is in Western Australia, the vehicle can be used out of the state of hire, for example to drive into the Northern Territory, with contractor approval.

WTH Pty Ltd - Avis Australia

Customers may use vehicles fit for purpose on all gazetted roads. Prior approval from the contractor is required for the use of vehicles off gazetted roads. Off gazetted road use requires self-insurance. Customers can drive at all times of the day or night in all locations, no additional charges will be incurred for driving between dusk and dawn and will be included in the contractor’s insurance provisions.

Where the place of hire is in Western Australia, the vehicle can be used out of the state of hire, for example to drive into the Northern Territory, with contractor approval.

Damages

Customers are not liable for any ‘downtime’ charges attributed to potential loss of business by the contractor whilst repairs are undertaken on rental vehicles which were damaged during a rental, unless a breach of contract has occurred or specifically stated in the price schedule.

Replacement of vehicles

If a vehicle breaks down during rental or the vehicle is unfit or unsafe for use, the contractor will rectify the problem and provide a replacement vehicle within two hours for the metropolitan area. The contractor will advise the customer as to the repair/replacement timeline.

Rental agreement

At the start of rental, the driver will be required to sign a rental agreement. However, the CUA terms and conditions and negotiated terms prevail.

Preferred customer programs

Contractors under CUAMVR2019 offer preferred customer programs at no extra charge. Frequent renters can benefit from faster reservations, rental processing, returns and receipts. Customers are encouraged to contact the respective account managers if they wish to know more or participate in these programs.

For customers who no longer work for a government agency, it will be the responsibility of agencies to recover membership cards and advise the contractors of customer’s card cancellation.

After you buy

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Active contract management pays off.

  • Check your invoices to ensure the correct prices are being applied
  • Pay your bill on time to avoid paying overdue interest or late payment charges – these add up
  • Ensure you have an account that offers value for money by reviewing the contractor rates and establish one or more accounts to ensure you are getting the best value for money

Can I receive updates about this contract, including any price changes?

Yes. Email your contact details to the contract manager or click on the subscribe to email notifications link on the right hand side.

Contractors

Budget Rent a Car

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Contact details

Contact name:
Rachel Whately (Account Manager)
Direct telephone:
0458 914 444
61 8 6253 9311
General telephone:
13 27 27
For booking contact information see below

About us

ABN:
89 007 348 021

Supplies all categories.

Bookings

E: reservations@budgetwa.com.au
T: 13 27 27 (metro)
T: 1300 305 888 (regional)

24 hour roadside

Toll free: 1800 656 550 (Australia)
Or contact the closest Budget office: 13 27 27

Hours (subject to change due to COVID-19)

Please view Budgets website for changes to locations and opening hours due to COVID-19.

8.00am to 5.00pm Monday to Friday
8.00am to 12.00pm Saturday
After hours reservation calls are diverted to the Perth airport branch to handle calls up until midnight every night.

Perth City (Hay St)
8:00am to 4:00pm Monday to Friday
Closed on weekend and public holidays

Temporary closures

Please note that Budget Esperance and Redcliffe pick-up location have temporarily closed.

Services offered

  • Provision of a complete reservation and vehicle rental service
  • Intranet booking tool available
  • Located in both metro and regional areas
  • Most regional locations have branches at the airport terminals
  • Offers one-way rentals
  • Customer priority program
  • Accepts payment by credit card
Last updated: 23 April 2020

Hertz Pty Ltd

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Contact details

Contact name:
Shantal Bezuidenhout, Anthony Smith, Janelle Robertson
Direct telephone:
Shantal Bezuidenhout - +61 428 078 593
Anthony Smith - +61 429 518 019
Janelle Robertson - +61 3 9698 2470
General telephone:
13 30 39
For booking contact information see below
Website:

About us

ABN:
31 004 407 087

Supplies all categories. 

Bookings

E: ausres1@hertz.com and herztwasales@hertz.com
T: 13 30 39

24 hour roadside

T: 1800 996 010 (select prompt 4, then select state)

Hours (bookings/reservations - AWST time) (Subject to change due to COVID-19)

6.00am to 6.00pm Monday to Friday
6.00am to 3.00pm Saturday and Sunday

Perth City (Murray St)

7:00am to 5:30pm Monday to Friday

Closed weekends and public holidays

Services offered

  • Provision of a complete reservation and vehicle rental service
  • Intranet booking tool available
  • Located in both metro and regional areas
  • Most regional locations have branches at the airport terminals
  • Offers one-way rentals
  • Customer priority program
  • Accepts payment by credit card
Last updated: 9 April 2020

Ilha Pty Ltd (Thrifty)

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Contact details

Contact name:
Nick Bishop (Account Manager) and Danielle Lynn
Direct telephone:
0429 052 838 (Nick mobile)
61 8 9464 8820 (Nick)
61 8 9464 8874 (Danielle)
General telephone:
13 61 39
For booking contact information see below

About us

ABN:
28 356 747 284

Supplies all categories.

Bookings

E: reservations@thriftywa.com
W: www.thrifty.com.au
T: 13 61 39 (metro and regional WA bookings)
T: 1300 367 227 (interstate bookings)

24 hour roadside

T: 1800 811 506 for passenger vehicles, SUVs and 4WDs
T: 1300 619 547 for trucks, buses and heavy commercials

Services offered

  • Provision of a complete reservation and vehicle rental service
  • Intranet booking tool available
  • Located in both metro and regional areas
  • Most regional locations have branches at the airport terminals
  • Offers one-way rentals
  • Customer priority program
  • Accept payment by credit card
  • New online payment tool

Local Thrifty contact centre hours (subject to change due to COVID-19)

7.00am to 5.00pm Monday to Friday
7.00am to 12:00pm Saturday
7.00am to 11.00 am Sunday 

National contact centre hours (subject to change due to COVID-19)

7.00am to 12.00 am Monday to Friday AEST
7.00am to 9.00pm Saturday and Sunday AEST

Thrifty Perth Airport

Due to COVID-19, Thrifty Perth Airport is operating out of the Terminal 1 carpark. Details and a map are available from the Thrifty website.

Last updated: 23 April 2020

WTH Pty Ltd (Avis Australia)

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Contact details

Contact name:
Rachel Whately
Direct telephone:
0458 914 444
61 8 6253 9311
General telephone:
13 63 33
For booking contact information see below

About us

ABN:
15 000 165 855

Supplies all categories.

Bookings

T: 13 63 33
T: 1800 021 946

24 hour roadside

Toll free: 1800 063 973

Hours (subject to change due to COVID-19)

Please view the Avis website for changes to locations and opening hours due to COVID-19.

5.30am to 7.00pm Monday to Thursday
5.30am to 6.00pm Friday
6.00am to 4.00pm Saturday and Sunday

Perth City (Hay St)

8:00am to 4:00pm Monday to Friday

Closed weekends and public holidays.

Redcliffe pick-up location has temporarily closed.

Services offered

  • Provision of a complete reservation and vehicle rental service
  • Intranet booking tool available
  • Located in both metro and regional areas
  • Most regional locations have branches at the airport terminals
  • Offers one-way rentals
  • Customer priority program
  • Accepts payment by credit card
Last updated: 9 April 2020
Page reviewed 6 October 2020