Digital Services Policy

This policy sets a position for the provision and management of the Western Australian Government’s digital service offerings for the community.
Last updated:

This policy is a key policy underpinning Digital WA: the State ICT Strategy.  It applies to all WA public sector online channels, including public facing websites and portals.

The objective of the policy is to provide high quality citizen-focused government digital services by:

  • supporting transformation of government processes and delivery of services through the appropriate digital channels
  • delivering digital services that are based on community needs and life events
  • delivering a unified consistent presence across channels to enable a better user experience for Western Australian citizens
  • delivering secure digital services that are current, reliable and accessible anytime, anywhere, using any device.