Online Homelessness Services Portal

A strategic initiative to establish a No Wrong Door approach to service delivery and to make it easier for people who are experiencing homelessness to access help and support.

Background

As part of the All Paths Lead to a Home: Western Australia’s 10-year Strategy on Homelessness 2020-2030 the Department of Communities is developing an Online Homelessness Services Portal that will make it easier for people who are experiencing homelessness to access help and support.

The Portal will hold accommodation and support service information and availability and will be a tool for people to securely manage and share their own confidential information.

The Portal is crucial infrastructure enabling a No Wrong Door approach to service delivery. Consistent with the No Wrong Door blueprint, the Portal will introduce two information technology platforms: a Digital ‘Front Door’ and a One Story Database, and will reflect agreed assessment and referral protocols.

Project status

In December 2019, the State Government announced funding for the design and development of an Online Homelessness Services Portal.

During the first half of 2020, the Department of Communities engaged the Centre for Social Impact to complete a six month co-design process with the homelessness sector. The team defined what a No Wrong Door approach to homelessness services delivery looks like and developed an overview of what features an Online Homelessness Services Portal needs to enable this approach.

In early November 2020, Communities conducted a small workshop with the No Wrong Door co-design group to define the functional IT requirements for the Portal. These draft IT requirements were published for comment from members of the community services sector.

In early March 2021, Communities initiated a procurement process to secure an appropriate IT platform developer, releasing a Request for Tender to develop and implement the Online Homelessness Services Portal based on the finalised requirements.

In early March 2021, Communities received strongly positive feedback about the possible establishment of a Reference Group to represent the perspectives of service providers and people with lived experience during IT development of the Portal.  Attendees at a Pulse meeting of the Alliance to End Homelessness indicated that it would be a valuable engagement mechanism for the project.

How to contribute

If you would like further information about the Online Homelessness Services Portal project please contact homelessness.strategy@communities.wa.gov.au.

Additional opportunities for consultation, collaboration and co-design of the Online Homelessness Services Portal are anticipated. They will be announced on this site and will be promoted through sector communication channels.

Page reviewed 30 June 2021