Important information for visitors
Visits are returning to pre-COVID normal operation, however for the health and wellbeing of all, we ask that you continue to take some precautions when visiting family and friends.
If you are unwell or have symptoms, please do not attend a face-to-face visit, alternatively an E-visit can be booked through the relevant facility.
Please wear a mask if you have been declared a close contact.
It is recommended that all persons continue to practice COVID-Safe hygiene habits, including hand washing/sanitising and covering coughs and sneezes.
Please be aware that social visits may be temporarily suspended if there are high numbers of COVID-19 cases at a facility.
We will endeavour to minimise disruption to visits and thank you for your patience and understanding.
The Prison is owned by the Department of Justice which contracts management of the prison to Serco. Acacia's focus is on rehabilitation and it has a number of industries prisoners can work in including metalwork and woodwork.
Visitors may be searched
Visitors may be searched when they enter prison grounds. Tough new penalties for trafficking contraband to apply from 27 June 2020.
This includes the use of drug detection dogs which are used to detect prohibited items and substances. Searches include visitors' cars in the prison car park.
Handheld devices such as metal detectors will be used to ensure that visitors are not attempting to smuggle contraband inside the prison.
The Superintendent is authorised to examine any article in the visitor’s possession, including items of clothing. Where items of clothing are required to be removed for examination, prison officers of the same sex as the visitor will perform the search, or where the visitor is a child it will be ;a female officer.
How to book a visit
Show moreBookings can be made by phone or in person.
To make a booking by phone, call 9573 3300 (press option 1, then option 1 again) Monday to Friday during the following hours:
- 8.30 am to 11.30 am
- 12.30 pm to 3.00 pm
Bookings can be made in person at the Visitor's Centre, 7 days a week, during the following hours:
- 8.30 am to 11.30 am
- 2.30 pm to 3.00 pm
Visitors are required to produce identification upon arrival at the prison and may have their person or vehicle searched.
Visiting hours
Show moreFriday, Saturday, Sunday and Monday, during the following hours:
- 8.00 am to 9.15 am
- 9.40 am to 10.55 am
- 1.00 pm to 2.15 pm
- 3.00 pm to 4.15 pm
Protection only visits, during the following hours:
- Monday 9.40 am to 10.55 am
- Saturday 1.00 pm to 2.15 pm
- Sunday 8.00 am to 9.15 am
Closed to visitors on Good Friday and Christmas Day.
Visitors should plan to arrive at the prison at least 15 minutes prior to the scheduled visit time for security screening.
The Visitor's Centre is the first building as you walk up from the car park.
Visiting with children
Show moreChildren are welcome to visit the prison. Children under the age of 18 years need to be supervised by an adult at all times.
To book a visit with children please tell the Visitor's Centre when you book the visit.
The visiting area contains a small play area that consists of a television and limited toys.
Visitors may bring essential baby items to visits including:
- 2 nappies
- 1 bottle of formula or an empty bottle/baby cup
- 1 pacifier
- 1 baby blanket
- Medication.
The crèche is currently unavailable for children under 12 years due to COVID-19 restrictions.
Child visit restrictions may apply to some prisoners.
Visitor Code of Conduct and Dress Standards
Show moreSocial visitors are expected to dress appropriately for the prison environment to preserve the good order and security of the prison and the safety of visitors.
Getting there
Show more
A free bus service is available from Midland train station on Friday, Saturday, Sunday and Monday.
The bus leaves at 7.15 am, 8.45 am and 2.00 pm. Make a reservation when booking.
Acacia Prison is about 30 minutes drive east of Midland.
Parking is available to visitors.
Aboriginal visitor information
Show moreThe Department of Justice recognises the importance of maintaining the prisoner’s family relationships and links with their community. For more information visit Aboriginal visitors.
Prisoner's welfare concern
Show moreIf you have serious concerns regarding the safety and wellbeing of a prisoner in custody, you can call 61 8 9573 3300 to request a welfare check be undertaken.
Calls to this number are for emergency purposes only.
You will be asked to provide your name, the prisoner's name, your relationship to the prisoner and the nature of and reason for your concerns.
Note: No information regarding a prisoner can be released to a third party without the prisoner's written consent.
Sending money to prisoners
Show moreYou can transfer a prisoner money by:
Visit the cashier during your visit. The cashier accepts cash or you can use the eftpos machine.
Or
You can send a money order to Locked Bag 1 Wooroloo WA 6558
Or
Transfer money online by visiting Secure Payment Services
The amount you can send a prisoner will depend on their security level.
Official Visits
Show moreOfficial Visitors are different from social visitors and must have permission to visit in an official capacity.
For more information or to book an official visit email acacia.officialbookings@serco-ap.com
Official visits are available Monday to Friday 8.30 am to 4.30 pm.
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