- Following consultation, the Cook Government has announced the decision to extend protections to electricity customers in embedded networks or under OPS arrangements.
- Consultation on draft Regulations to prescribe these services is now open.
- Further information on the Registration Fees and the AES Code of Practice will be provided in the first half of 2026.
What is an embedded network?
Learn more about embedded networks - Understanding Embedded Networks in Western Australia
Why are these services being regulated?
The number of embedded networks in WA is growing fast. However, customers in embedded networks:
- Do not have important electricity-specific customer rights
- Do not have access to a framework to make sure that embedded network sellers are held accountable to their obligations
- Cannot go to the Energy and Water Ombudsman if they have a complaint or dispute.
The WA Government wants customers in embedded networks and with on-site power supply arrangements to have protected rights. Under the new AES registration framework, customers of these services will have access to similar protections already in place for grid-connected electricity customers, including access to independent dispute resolution through the Energy and Water Ombudsman.
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