Apply to waive a false fire alarm fee

If you believe you have been incorrectly charged a fee for an attendance to a false fire alarm you can apply to have the fee waived.

Complete the application form and submit it, along with any supporting documents, to the Department of Fire and Emergency Services (DFES) within 21 days from the date that appears on the false fire alarm fee invoice.

Applications can be submitted by:

Your application should include:

  • why the fee should be waived
  • what action has been taken to reduce the likelihood of further false fire alarms occurring
  • evidence and a description of work carried out (or work in the process of being carried out) to rectify the issues causing the false fire alarm activations
  • a copy of the DFES false fire alarm invoice

Conditions of the application are:

  • it must be lodged and received by DFES within 21 days from the date of the invoice
  • a separate application must be completed for each individual invoice you wish to be considered
  • applicants must be the owner, the occupant or the person responsible for maintaining the premises
Page reviewed 20 April 2018