Report a traffic crash

Obtain information about your crash at Crashenq@crashreport.com.au. Alternatively, you can call the Online Crash Help Desk on 1300 155 470.

Involved parties are required to exchange their name and address. These details should then be provided to their insurance company.

In most situations the fault of crash is determined by intermediaries, such as insurance assessors or civil claims magistrates, not the Western Australian Police Force.

To determine whether an Abridged Crash Report is available, please enquire via email to the Western Australia Police Force Public Access Unit.

Please quote your crash report number in the subject line of your email.

Every crash is assessed on its merit and not every crash is investigated. This can take several months depending on the particular circumstances of the incident being investigated. The Western Australia Police Force will investigate:

1. Injury has occurred (broken bones/lacerations requiring treatment); or
2. Adverse driver’s licences (suspended/cancelled); or
3. Serious driving offences (Reckless or Dangerous); or
4. Careless driving on “P” plates; or
5. Stolen vehicles; or
6. On-road hit & run where:

• Either criteria 1, 3 or 4 have been identified.
• There are reasonable leads to enquire such as driver and vehicle registration details.

Should you have dashcam/CCTV footage which identifies a vehicle registration plate, please email the State Crash Vetting Unit. In your email:

• Quote your crash report number in the subject line and advise you have the footage or required information from the same (registration of the offending vehicle).
• Responsibility for obtaining or securing CCTV footage, or any other information derived from that footage, rests with the involved party or their insurer through the appropriate civil or commercial channels. There is generally no legal impediment preventing the owner of the footage from providing the information directly; however, many organisations choose not to do so as a matter of internal policy rather than legal obligation.

There is a legal requirement for all crashes that meet the below criteria to be reported:

1. Crashes that occurred on a road where the total damage exceeds $3000.
2. Where a person is injured.
3. The owner of the damaged property/vehicle is not present or represented.

If police attended your crash, the investigating station will contact you in due course.

If police didn’t attend your crash and you have reported the crash by the Online Crash Reporting Facility, please enquire via email to the Western Australia Police Force Public Access Unit.